- This will sound strange but actually just talking to customers on live chat is a great way to know what's going on.
We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.
A great application to automate engagement with your visitors, focusing on personal approach towards your customers
- If you want to "see" what your customers are doing rather than speak to them, then go for a tool like Hotjar.
- Although some things definitely can be improved (especially validating dynamic forms), I love the way how forms are displayed.
- Steve Dimmick made this productWith thousands of customers globally now, we regularly have people praise us over the likes of SurveyMonkey for the simplicity of our platform and the speed of our live results offering. Available, in ful in English, Spanish, French and Welsh.