What are the best resources to help gather customer feedback about your product?

This will sound strange but actually just talking to customers on live chat is a great way to know what's going on.

Been using this a lot, the widget feels friendly enough for any customer to simply reach out if there's any problem - makes sure you end up hearing about pain points on your product!

I'd say social media monitoring could be the tool that would help you gather customer feedback about your product :) When you start monitoring your brand on social media as well as other websites like blogs, news sites, forums, etc., you come across mentions of your business that sometimes you might have been unaware of. This kind of feedback can often be more valuable as it's not collected from surveys you conduct yourself but is a collection of mentions people shared online voluntarily, very often in a more detailed way.

We use Paperform to create and send out feedback surveys, works really slick.

Easy customisable. Free

If you want to "see" what your customers are doing rather than speak to them, then go for a tool like Hotjar.

Yep, I use this one a lot as well. People can say one thing, but do another. They may say they miss some information, but on Hotjar you may see that they just don't scroll down any further. Very useful!

Super easy-to-use tool to collect feedback from your users. The beautiful UI doesn't hurt. :)

With thousands of customers globally now, we regularly have people praise us over the likes of SurveyMonkey for the simplicity of our platform and the speed of our live results offering. Available, in ful in English, Spanish, French and Welsh.

Although some things definitely can be improved (especially validating dynamic forms), I love the way how forms are displayed.

When filling in surveys, I like Typeforms the best, so if I would need to send out a survey, I would probably use this as well.

It's trusted by customers and, as well lets you customize the survey. Plus, their visual reports are just great

Emojicom lets you collect feedback in simple and engaging way using different emojis. Integrates easily with Shopify, Medium, WordPress and more.

This is a great tool because it's also fun for your customers to interact with, it's UI is like a game. And it provides qualitative feedback, Check it out

Loop leverages a powerful screenshot plugin that integrates directly into your website, as well as an embeddable forum, to help you collect product feedback and catch bugs.