Anna Koval
Anna KovalMarketing Comms Expert at PublBox

What are the best resources to help gather customer feedback about your product?

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10 recommended
  1. 7
    Intercom

    Communicate personally with every single customer.

    Omer Molad
    Omer Molad4Co-founder and CEO @ Vervoe · Written
    This will sound strange but actually just talking to customers on live chat is a great way to know what's going on.
    Comments (1)Share
    Udara Jay
    Udara JayFounder @ alcamy.org · Written
    Been using this a lot, the widget feels friendly enough for any customer to simply reach out if there's any problem - makes sure you end up hearing about pain points on your product!
    CommentsShare
    • We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers

  2. 5
    HotJar Insights

    See how visitors are really using your website.

    Omer Molad
    Omer Molad4Co-founder and CEO @ Vervoe · Written
    If you want to "see" what your customers are doing rather than speak to them, then go for a tool like Hotjar.
    CommentsShare
    Thalassa van Beek
    Thalassa van BeekOnline Marketing | Digital Nomad · Written
    Yep, I use this one a lot as well. People can say one thing, but do another. They may say they miss some information, but on Hotjar you may see that they just don't scroll down any further. Very useful!
    CommentsShare
  3. 4
    Canny

    The easiest way to collect & manage feedback

    Super easy-to-use tool to collect feedback from your users. The beautiful UI doesn't hurt. :)
    CommentsShare
  4. 4
    BRAND24

    Keep track of your brand online.

    Jakub Rogalski
    Jakub Rogalski35Community Manager at Brand24 · Written
    Jakub Rogalski made this product
    I'd say social media monitoring could be the tool that would help you gather customer feedback about your product :) When you start monitoring your brand on social media as well as other websites like blogs, news sites, forums, etc., you come across mentions of your business that sometimes you might have been unaware of. This kind of feedback can often be more valuable as it's not collected from surveys you conduct yourself but is a collection of mentions people shared online voluntarily, very often in a more detailed way.
    CommentsShare
    • Mateusz Kurleto
      Mateusz KurletoTech entrepreneur and investor @Neoteric

      A great tool that helps me understand where and how people discuss certain topics like "Alternative to [MyCompetitorName]", "How to [Solve the problem I sell a solution to]" so I can engage personally and try to convert.

    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      Brand24 is a great app, especially if you're a business prone to any type of social media critics (like every type of business, nowadays?). It's just a much better way to know what people are saying about your brand then searching it through Google.

  5. 3
    Typeform

    Typeform makes asking questions easy, human & beautiful

    Niels Mouthaan
    Niels MouthaanTechnical product management · Written
    Although some things definitely can be improved (especially validating dynamic forms), I love the way how forms are displayed.
    CommentsShare
    Thalassa van Beek
    Thalassa van BeekOnline Marketing | Digital Nomad · Written
    When filling in surveys, I like Typeforms the best, so if I would need to send out a survey, I would probably use this as well.
    CommentsShare
  6. 3
    Emojicom 🤙

    Collect feedback for your site with emojis

    Mark
    MarkFrontend developer at Typeform · Written
    Mark made this product
    Emojicom lets you collect feedback in simple and engaging way using different emojis. Integrates easily with Shopify, Medium, WordPress and more.
    CommentsShare
    • Ethan
      Ethan👨‍💻👨‍🎤 Making KanbanMail & Code The Web

      Great product! A cool idea to add to the product would be for it to show you the percentage of people who clicked each emoji for that page after voting (like Twitter polls).

  7. 2
    Wyzerr

    Create surveys that feel like games.

    Gilbert Kumpukwe
    Gilbert KumpukweDigital Marketer/Growth at delvv.io · Written
    This is a great tool because it's also fun for your customers to interact with, it's UI is like a game. And it provides qualitative feedback, Check it out
    CommentsShare
  8. Artashes Vardanyan
    Artashes VardanyanLove disruptive tech. Constant Learner. · Written
    Easy customisable. Free
    CommentsShare
  9. Digrammer
    Digrammermini cooper driver · Written
    It's trusted by customers and, as well lets you customize the survey. Plus, their visual reports are just great
    CommentsShare
  10. 1
    doopoll

    Create live, instant, editable polls effortlessly

    Steve Dimmick
    Steve DimmickCo-Founder, doopoll · Written
    Steve Dimmick made this product
    With thousands of customers globally now, we regularly have people praise us over the likes of SurveyMonkey for the simplicity of our platform and the speed of our live results offering. Available, in ful in English, Spanish, French and Welsh.
    CommentsShare