Anna KovalHead of PR & Comms at Skylum
What are the best resources to help gather customer feedback about your product?
12 recommended
- Omer MoladCo-founder and CEO @ Vervoe · WrittenThis will sound strange but actually just talking to customers on live chat is a great way to know what's going on.
- Kuba RogalskiContent Writer at LiveChat · WrittenKuba Rogalski made this productI'd say social media monitoring could be the tool that would help you gather customer feedback about your product :) When you start monitoring your brand on social media as well as other websites like blogs, news sites, forums, etc., you come across mentions of your business that sometimes you might have been unaware of. This kind of feedback can often be more valuable as it's not collected from surveys you conduct yourself but is a collection of mentions people shared online voluntarily, very often in a more detailed way.
- We use Paperform to create and send out feedback surveys, works really slick.
- Omer MoladCo-founder and CEO @ Vervoe · WrittenIf you want to "see" what your customers are doing rather than speak to them, then go for a tool like Hotjar.Thalassa van BeekOnline Marketing | Digital Nomad · WrittenYep, I use this one a lot as well. People can say one thing, but do another. They may say they miss some information, but on Hotjar you may see that they just don't scroll down any further. Very useful!
- 7Google FormsArtashes VardanyanLove disruptive tech. Constant Learner. · WrittenEasy customisable. Free
- Anne-Laure Le CunffFounder, Ness Labs · WrittenSuper easy-to-use tool to collect feedback from your users. The beautiful UI doesn't hurt. :)
- Steve DimmickCo-Founder, doopoll · WrittenSteve Dimmick made this productWith thousands of customers globally now, we regularly have people praise us over the likes of SurveyMonkey for the simplicity of our platform and the speed of our live results offering. Available, in ful in English, Spanish, French and Welsh.
- Niels MouthaanTechnical product management · WrittenAlthough some things definitely can be improved (especially validating dynamic forms), I love the way how forms are displayed.Thalassa van BeekOnline Marketing | Digital Nomad · WrittenWhen filling in surveys, I like Typeforms the best, so if I would need to send out a survey, I would probably use this as well.
- Gilbert KumpukweDigital Marketer/Growth at delvv.io · WrittenThis is a great tool because it's also fun for your customers to interact with, it's UI is like a game. And it provides qualitative feedback, Check it out