What are the best resources to help gather customer feedback about your product?

Question

Omer Molad · Accepted Answer

This will sound strange but actually just talking to customers on live chat is a great way to know what's going on.

Omer Molad · Answer

If you want to "see" what your customers are doing rather than speak to them, then go for a tool like Hotjar.

Answer

Emojicom lets you collect feedback in simple and engaging way using different emojis. 
Integrates easily with Shopify, Medium, WordPress and more.

Udara Jay · Answer

Been using this a lot, the widget feels friendly enough for any customer to simply reach out if there's any problem - makes sure you end up hearing about pain points on your product!

Artashes Vardanyan · Answer

Easy customisable. Free

Jakub Rogalski · Answer

I'd say social media monitoring could be the tool that would help you gather customer feedback about your product :) When you start monitoring your brand on social media as well as other websites like blogs, news sites, forums, etc., you come across mentions of your business that sometimes you might have been unaware of.
This kind of feedback can often be more valuable as it's not collected from surveys you conduct yourself but is a collection of mentions people shared online voluntarily, very often in a more detailed way.

Gilbert Kumpukwe · Answer

This is a great tool because it's also fun for your customers to interact with, it's UI is like a game. And it provides qualitative feedback, Check it out

Thalassa van Beek · Answer

When filling in surveys, I like Typeforms the best, so if I would need to send out a survey, I would probably use this as well.

Steve Dimmick · Answer

With thousands of customers globally now, we regularly have people praise us over the likes of SurveyMonkey for the simplicity of our platform and the speed of our live results offering. Available, in ful in English, Spanish, French and Welsh.

Thalassa van Beek · Answer

Yep, I use this one a lot as well. People can say one thing, but do another. They may say they miss some information, but on Hotjar you may see that they just don't scroll down any further. Very useful!

Answer

Although some things definitely can be improved (especially validating dynamic forms), I love the way how forms are displayed.

Digrammer · Answer

It's trusted by customers and, as well lets you customize the survey. Plus, their visual reports are just great