Anna KovalMarketing Comms Expert at PublBox

What are the best resources to help gather customer feedback about your product?

Your recommendation
🤓 Have a recommendation? Join to share.
8 recommended
  1. 7

    Communicate personally with every single customer.

    Omer Molad4Co-founder and CEO @ Vervoe · Written
    This will sound strange but actually just talking to customers on live chat is a great way to know what's going on.
    Comments (1)Share
    Udara JayFounder @ · Written
    Been using this a lot, the widget feels friendly enough for any customer to simply reach out if there's any problem - makes sure you end up hearing about pain points on your product!
  2. 5
    HotJar Insights

    See how visitors are really using your website.

    Omer Molad4Co-founder and CEO @ Vervoe · Written
    If you want to "see" what your customers are doing rather than speak to them, then go for a tool like Hotjar.
    Thalassa van BeekOnline Marketing | Digital Nomad · Written
    Yep, I use this one a lot as well. People can say one thing, but do another. They may say they miss some information, but on Hotjar you may see that they just don't scroll down any further. Very useful!
  3. 4

    The easiest way to collect & manage feedback

    Anne-Laure Le Cunff11Founder @ Lysa. Ex-Google. · Written
    Super easy-to-use tool to collect feedback from your users. The beautiful UI doesn't hurt. :)
  4. 3

    Typeform makes asking questions easy, human & beautiful

    Niels MouthaanTechnical product management · Written
    Although some things definitely can be improved (especially validating dynamic forms), I love the way how forms are displayed.
    Thalassa van BeekOnline Marketing | Digital Nomad · Written
    When filling in surveys, I like Typeforms the best, so if I would need to send out a survey, I would probably use this as well.
  5. 2

    Create surveys that feel like games.

    Gilbert KumpukweDigital Marketer/Growth at · Written
    This is a great tool because it's also fun for your customers to interact with, it's UI is like a game. And it provides qualitative feedback, Check it out
  6. Artashes VardanyanLove disruptive tech. Constant Learner. · Written
    Easy customisable. Free
  7. Digrammermini cooper driver · Written
    It's trusted by customers and, as well lets you customize the survey. Plus, their visual reports are just great
  8. 1

    Create live, instant, editable polls effortlessly

    Steve DimmickCo-Founder, doopoll · Written
    Steve Dimmick made this product
    With thousands of customers globally now, we regularly have people praise us over the likes of SurveyMonkey for the simplicity of our platform and the speed of our live results offering. Available, in ful in English, Spanish, French and Welsh.