Michal Hudeček
Michal HudečekEntrepreneur

What are the best tools for creating help pages for SaaS products?

I am looking for something cheap, good looking and easy to use.
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11 recommended
  1. 6
    HelpScout

    Simple support system, without all the crap you don't need

    Rich Peterson
    Rich PetersonFounder @ Generous Work · Written
    Try their Docs product for help pages plus their Beacon product
    CommentsShare
    Petr Pinkas
    Petr PinkasCustomer Success Hero @ feedly · Written
    HelpScout is awesome from my experience as well.
    CommentsShare
    Jakub Rogalski
    Jakub Rogalski35Community Manager at Brand24 · Written
    We use it for creating our knowledgebase and it's been pretty good so far!
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    • Kris Aguero
      Kris AgueroCo-Founder of @Advancify

      We love using Help Scout to rally up the support related emails we get on a regular basis. We switched over from Google Groups and won't look back!

    • Tonx Konecny
      Tonx KonecnyFounder, YES PLZ

      My last company, Tonx Coffee made great use of Helpscout. It feels like a secret weapon.

  2. 2
    UserVoice

    The best way to collect, rank, and act on customer feedback

    Ayush Mittal
    Ayush Mittal27bro @boombro, Founder RefR ✌ · Written
    For myself, I did some research because of pricing issues with Intercom and found UserVoice, UserEcho, UserResponse and much more similar ones. They all have support system inc helpdesk, knowledge base, etc.
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    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      UserVoice has been built with the teams creating products in mind, it's ability to connect users' feedback with the product development process is just great and makes it quite an essential app for each product team.

  3. 2
    Intercom Educate

    What a knowledge base should be–personal and intelligent

    Omer Molad
    Omer Molad4Co-founder and CEO @ Vervoe · Written
    One of Intercom's modules is Educate, which lets you create an FAQ / help section that learns over time.
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  4. Saravana Kumar
    Saravana KumarFounder: Document360 + 3 other products · Written
    Today knowledgebase/documentation for SaaS products are typically done via the same help desk software like ZenDesk, FreshDesk, HelpScout, Desk.com etc. These products are great when it comes to ticketing/help desk capabilities but their self-service documentation comes with a lot of gaps. After struggling with them for 4 years not having basic things like proper backup/restore, versioning, editorial roles/approvals, bloated functionalities we decided to build Document360. We are in stealth mode at this stage, the product will hit the shelves around the end of March 2018. We wanted to focus mainly on SaaS products & Software projects where it's constantly evolving. If interested please sign up for the early beta access.
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  5. Ayush Mittal
    Ayush Mittal27bro @boombro, Founder RefR ✌ · Written
    In case you are looking for in-app feedback & help solution, we use WebEngage to capture NPS scores, reviews, insights, etc. WebEngage provides targeted surveys and features notifications with plug-n-play layouts and diverse response-types. Great targeting features like navigation based, time-based, user behaviour based, etc. It also has in-app embeddable feedback widget that feels like a part of your app's native design to capture real-time feedback from the users. The user can also take a screenshot of the issue.
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  6. 1
    ReadMe

    Beautiful Documentation Made Easy

    Jeremy
    JeremyProduct Manager · Written
    Easy to use, works with Markdown, and we also use it for our internal documentation
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  7. Vitaliy Verbenko
    Vitaliy VerbenkoRegular Canadian guy · Written
    Vitaliy Verbenko made this product
    Really simple feedback (including question, idea, problem) gathering system, docs site, knowledge base and internal documentation portal.
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  8. 1
    Groove

    Simple online help desk

    Leandro
    LeandroCo-founder, Unubo · Written
    Their knowledge base feature is good for this.
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  9. Try Faasthelp which has a knowledge base which is simple and easy to create any number of questions and can also add images, videos to the FAQ and comes with great affordable pricing.Apart from knowledge base it also has live chat and ticketing system
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  10. 1
    Corilla

    Collaborative documentation for software teams

    David Ryan
    David RyanCreator of Corilla. · Written
    David Ryan made this product
    We built Corilla because we needed it as technical writers and developers working at Red Hat. We're about to ship a new kbase that you're going to love and of course, always looking after Product Hunt family when it comes to hooking up a subscription. Skip the bloated ticketing system SaaS with tacked-on support docs, we've got you covered.
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  11. 1
    UnMarkDocs

    Beautiful docs & superpowered markdown from your GitHub repo

    Miguel Piedrafita
    Miguel Piedrafita16-year-old maker. · Written
    Miguel Piedrafita made this product
    Good looking, easy to setup & community power
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