What are the best tools for creating help pages for SaaS products?

Question

I am looking for something cheap, good looking and easy to use.

Saravana Kumar · Accepted Answer

Today knowledgebase/documentation for SaaS products are typically done via the same help desk software like ZenDesk, FreshDesk, HelpScout, Desk.com etc. These products are great when it comes to ticketing/help desk capabilities but their self-service documentation comes with a lot of gaps. After struggling with them for 4 years not having basic things like proper backup/restore, versioning, editorial roles/approvals, bloated functionalities we decided to build Document360. We are in stealth mode at this stage, the product will hit the shelves around the end of March 2018. We wanted to focus mainly on SaaS products & Software projects where it's constantly evolving. If interested please sign up for the early beta access.

David Ryan · Answer

We built Corilla because we needed it as technical writers and developers working at Red Hat. We're about to ship a new kbase that you're going to love and of course, always looking after Product Hunt family when it comes to hooking up a subscription. Skip the bloated ticketing system SaaS with tacked-on support docs, we've got you covered.

Rich Peterson · Answer

Try their Docs product for help pages plus their Beacon product

Swetha Sharma · Answer

Try Faasthelp which has a knowledge base which is simple and easy to create any number of questions and can also add images, videos to the FAQ and comes with great affordable pricing.Apart from knowledge base it also has live chat and ticketing system

Vitaliy Verbenko · Answer

Really simple feedback (including question, idea, problem) gathering system, docs site, knowledge base and internal documentation portal.

Miguel Piedrafita · Answer

Good looking, easy to setup & community power

Brayn Wills · Answer

ProProfs Knowledge Base software is your go-to tool for creating help sites for SaaS products. I can say this with full confidence because of the powerful features and robust integrations it provides, which ultimately help you create help pages easily.

Omer Molad · Answer

One of Intercom's modules is Educate, which lets you create an FAQ / help section that learns over time.

Eric Vardon · Answer

Zendesk handles pretty much all your needs including a chat integration and resource migration. Plus if you qualify, you can get 12 months free:) https://www.zendesk.com/startups/

Ayush Mittal · Answer

For myself, I did some research because of pricing issues with Intercom and found UserVoice, UserEcho, UserResponse and much more similar ones. They all have support system inc helpdesk, knowledge base, etc.

Harry Burr · Answer

It has a free version, the layout is clean! Easy to use on both sides and I use it for my company.

Antoine G · Answer

It lets you create a knowledge base very easily and you can simply link your article while you're chatting with your customers so operators are more efficient

Jakub Rogalski · Answer

We use it for creating our knowledgebase and it's been pretty good so far!

Answer

Their knowledge base feature is good for this.

Petr Pinkas · Answer

HelpScout is awesome from my experience as well.

Ayush Mittal · Answer

In case you are looking for in-app feedback & help solution, we use WebEngage to capture NPS scores, reviews, insights, etc.

WebEngage provides targeted surveys and features notifications with plug-n-play layouts and diverse response-types. Great targeting features like navigation based, time-based, user behaviour based, etc. It also has in-app embeddable feedback widget that feels like a part of your app's native design to capture real-time feedback from the users. The user can also take a screenshot of the issue.

Jeremy · Answer

Easy to use, works with Markdown, and we also use it for our internal documentation

Venkata Ramana V · Answer

On-demand help, highly flexible. Allows providing documentation or help content at your website field level. Help can be html formatted text, image or video.