I am looking for something cheap, good looking and easy to use.
- Try their Docs product for help pages plus their Beacon productHelpScout is awesome from my experience as well.
We love using Help Scout to rally up the support related emails we get on a regular basis. We switched over from Google Groups and won't look back!
My last company, Tonx Coffee made great use of Helpscout. It feels like a secret weapon.
- Today knowledgebase/documentation for SaaS products are typically done via the same help desk software like ZenDesk, FreshDesk, HelpScout, Desk.com etc. These products are great when it comes to ticketing/help desk capabilities but their self-service documentation comes with a lot of gaps. After struggling with them for 4 years not having basic things like proper backup/restore, versioning, editorial roles/approvals, bloated functionalities we decided to build Document360. We are in stealth mode at this stage, the product will hit the shelves around the end of March 2018. We wanted to focus mainly on SaaS products & Software projects where it's constantly evolving. If interested please sign up for the early beta access.
- In case you are looking for in-app feedback & help solution, we use WebEngage to capture NPS scores, reviews, insights, etc. WebEngage provides targeted surveys and features notifications with plug-n-play layouts and diverse response-types. Great targeting features like navigation based, time-based, user behaviour based, etc. It also has in-app embeddable feedback widget that feels like a part of your app's native design to capture real-time feedback from the users. The user can also take a screenshot of the issue.
- David Ryan made this productWe built Corilla because we needed it as technical writers and developers working at Red Hat. We're about to ship a new kbase that you're going to love and of course, always looking after Product Hunt family when it comes to hooking up a subscription. Skip the bloated ticketing system SaaS with tacked-on support docs, we've got you covered.