Testing for 2 months already, downloaded in December. Despite the bugs, I can not stop using it, cause for now I can't imagine my inbox not being perfectly organized as it was before. I see product is definitely improving, so I believe the team will deal with all the bugs & conflicts with other extensions. Cause Drag helps me a lot. Thanks for the product.
Extremely useful for anyone who spends a lot of time communicating outside the company - salespeople, support folks, PR people, procurement guys, etc. What I love most is the simplicity of it - which makes it very easy to get your people to adopt it!
- We recently adopted Intercom Educate for our FAQs/help center (see https://help.producthunt.com/). It's a great addition and integrates with our existing Intercom workflow.
We love using Help Scout to rally up the support related emails we get on a regular basis. We switched over from Google Groups and won't look back!
My last company, Tonx Coffee made great use of Helpscout. It feels like a secret weapon.
- Vitaliy Verbenko made this productA feedback (including idea) gathering system, docs site, knowledge base and internal documentation portal. Everything you need in a customer service and product management system in one app. This includes reporting, SSO, customization options and more. Besides, it's a lot cheaper than UserVoice!
- I would suggest Faasthelp as it is simple and easy to use and has all the amazing features like Knowledge base where you can add any number of questions based on your categories, can change them to private and public mode as well, Ticketing system where your customers can log as well as track their issues.Apart from these Faasthelp also has live chat, and all these appear in a single window and can be integrated into your business application in less than a minute.
It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.
My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.
- Sergey Stukov made this productWithin UserEcho you can create a nice looking knowledge base for your product. Searchable, multi language, easy to maintain. Also it allows your customers to rate topics and suggest improvements to it, so with customer feedback it quality will rise in times.