Trista KempaOps + CX

What are the best alternatives to Zendesk for KNOWLEDGE BASE content management and tracking?

note, im only interested in the FAQ / knowledge base aspect of ZD right now so the strongest alternatives here only. Don't need live chat or email support yet.
Posted 
12 recommended
  1. 5
    Drag Pro

    Transform Gmail into organized To Do lists (like Trello)

    Nick Timms🏋️ Drag, 🚀 Whoisvisiting, 💭 more on site · Written
    Nick Timms made this product
    Try the team version :)
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  2. 4
    Intercom Educate

    What a knowledge base should be–personal and intelligent

    Ryan HooverFounder of Product Hunt & Weekend Fund · Written
    We recently adopted Intercom Educate for our FAQs/help center (see https://help.producthunt.com/). It's a great addition and integrates with our existing Intercom workflow.
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    FerminRPGrowth Hacker · Written
    Really simple, works great...
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  3. 2
    HelpScout

    Simple support system, without all the crap you don't need

    Petr PinkasCustomer Success Hero @ feedly · Written
    Definitely an awesome tool.
    Comments (1)Share
  4. Amit YadavSaaS Product | Growth | Marketing · Edited
    Hey. We have recently started using ProProfs Knowledge Base. It’s great for building documentation, knowledge base, FAQs, and help sites. You, too, can give it a try. The best part is that it comes with a trial period of 15 days, which is a good time to explore and analyze a product’s features. Using the tool is a breeze. It doesn’t require any coding knowledge. There are beautiful templates that help in getting your knowledge base up and running. The tool’s unique features helped us author, design, and manage knowledge base content. We can even track who is working on what, the changes made in the past, or restore a previous knowledge base version.
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  5. 1
    UserVoice

    The best way to collect, rank, and act on customer feedback

    Ayush MittalHead Of Digital Communications · Written
    Intercom Educate is seamless. For myself, I did some research because of pricing issues and found UserVoice, UserEcho, UserResponse and much more similar ones. They all have support system inc helpdesk, knowledge base, etc.
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  6. havent used it, but including here anyway.
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  7. Vitaliy VerbenkoRegular Canadian guy · Written
    Vitaliy Verbenko made this product
    A feedback (including idea) gathering system, docs site, knowledge base and internal documentation portal. Everything you need in a customer service and product management system in one app. This includes reporting, SSO, customization options and more. Besides, it's a lot cheaper than UserVoice!
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  8. I would suggest Faasthelp as it is simple and easy to use and has all the amazing features like Knowledge base where you can add any number of questions based on your categories, can change them to private and public mode as well, Ticketing system where your customers can log as well as track their issues.Apart from these Faasthelp also has live chat, and all these appear in a single window and can be integrated into your business application in less than a minute.
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  9. 1
    Freshdesk

    Everything you need to deliver exceptional customer support.

    ArunHappiness Engineer, Automattic · Written
    Freshdesk is a great recommendation for your needs, Trista! Comes with a whole lot of interesting features. https://freshdesk.com/helpdesk-f...
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  10. Sergey StukovCo-Founder, UserEcho · Written
    Sergey Stukov made this product
    Within UserEcho you can create a nice looking knowledge base for your product. Searchable, multi language, easy to maintain. Also it allows your customers to rate topics and suggest improvements to it, so with customer feedback it quality will rise in times.
    CommentsShare
  11. 1
    HelpCrunch

    Customer communication tool for support, marketing & sales

    Daniil KopilevychSaaS Growth Marketer · Written
    Daniil Kopilevych made this product
    HelpCrunch is a great alternative to Zendesk. Check out HelpCrunch's Knowledge base feature - https://helpcrunch.com/knowledge...
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  12. 1
    LiveAgent

    Multi-channel and easy-to-use customer service software.

    Sona PisovaWriter. Tutorial star. · Edited
    Try LiveAgent. They have a free plan that allows you to create a fully customizable knowledge base. You can create FAQs, forums, feedback and suggestion sections, articles, etc.
    CommentsShare