Trista KempaOps + CX

What are the best alternatives to Zendesk for KNOWLEDGE BASE content management and tracking?

note, im only interested in the FAQ / knowledge base aspect of ZD right now so the strongest alternatives here only. Don't need live chat or email support yet.
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9 recommended
  1. 5
    Drag Pro

    Transform Gmail into organized To Do lists (like Trello)

    Nick TimmsDrag is live today (12th July)! · Written
    Nick Timms made this product
    Try the team version :)
    CommentsShare
    • Alexandra BalkovaMD @Wise Guys, Dealflow @WannaBiz

      Testing for 2 months already, downloaded in December. Despite the bugs, I can not stop using it, cause for now I can't imagine my inbox not being perfectly organized as it was before. I see product is definitely improving, so I believe the team will deal with all the bugs & conflicts with other extensions. Cause Drag helps me a lot. Thanks for the product.

    • Peter BanerjeaCo-Founder, SuccessIsWhat

      Extremely useful for anyone who spends a lot of time communicating outside the company - salespeople, support folks, PR people, procurement guys, etc. What I love most is the simplicity of it - which makes it very easy to get your people to adopt it!

  2. 4
    Intercom Educate

    What a knowledge base should be–personal and intelligent

    Ryan Hoover80Founder, Product Hunt · Written
    We recently adopted Intercom Educate for our FAQs/help center (see https://help.producthunt.com/). It's a great addition and integrates with our existing Intercom workflow.
    CommentsShare
    FerminRP4Growth Hacker · Written
    Really simple, works great...
    CommentsShare
  3. 2
    HelpScout

    Simple support system, without all the crap you don't need

    Petr PinkasCustomer Success Hero @ feedly · Written
    Definitely an awesome tool.
    Comments (1)Share
    • Kris AgueroCo-Founder of @Advancify

      We love using Help Scout to rally up the support related emails we get on a regular basis. We switched over from Google Groups and won't look back!

    • Tonx KonecnyFounder, YES PLZ

      My last company, Tonx Coffee made great use of Helpscout. It feels like a secret weapon.

  4. 1
    UserVoice

    The best way to collect, rank, and act on customer feedback

    Ayush Mittal27bro @boombro, Founder RefR ✌ · Written
    Intercom Educate is seamless. For myself, I did some research because of pricing issues and found UserVoice, UserEcho, UserResponse and much more similar ones. They all have support system inc helpdesk, knowledge base, etc.
    CommentsShare
    • Matt Pliszkadiscovering SaaS apps at pickSaaS.com

      UserVoice has been built with the teams creating products in mind, it's ability to connect users' feedback with the product development process is just great and makes it quite an essential app for each product team.

  5. havent used it, but including here anyway.
    CommentsShare
  6. Vitaliy VerbenkoRegular Canadian guy · Written
    Vitaliy Verbenko made this product
    A feedback (including idea) gathering system, docs site, knowledge base and internal documentation portal. Everything you need in a customer service and product management system in one app. This includes reporting, SSO, customization options and more. Besides, it's a lot cheaper than UserVoice!
    CommentsShare
  7. I would suggest Faasthelp as it is simple and easy to use and has all the amazing features like Knowledge base where you can add any number of questions based on your categories, can change them to private and public mode as well, Ticketing system where your customers can log as well as track their issues.Apart from these Faasthelp also has live chat, and all these appear in a single window and can be integrated into your business application in less than a minute.
    CommentsShare
  8. 1
    Freshdesk

    Everything you need to deliver exceptional customer support.

    Arun Sathiya4Happiness Engineer, Automattic · Written
    Freshdesk is a great recommendation for your needs, Trista! Comes with a whole lot of interesting features. https://freshdesk.com/helpdesk-f...
    CommentsShare
    • It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.

    • My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.

  9. Sergey StukovCo-Founder, UserEcho · Written
    Sergey Stukov made this product
    Within UserEcho you can create a nice looking knowledge base for your product. Searchable, multi language, easy to maintain. Also it allows your customers to rate topics and suggest improvements to it, so with customer feedback it quality will rise in times.
    CommentsShare