Im looking for the simplest tools for non-technical team members to submit any bug, feedback and issues but powerful enough for me to keep track of them. 🤔
- Futuramo Visual Tickets lets your team easily report bugs by uploading screenshots/images and annotating directly on them. No additional description needed - everything is visible at a glance. Image/screenshot + annotation + ticket attributes -> effective issue tracking for developers and non-developers.
- You can solve your problem with Zenkit, especially Kanban view. Set up different stages such as to-do (non-technical team members can submit the feedback or request), in progress(when the dev team is working on issues), test, done, deployed, etc. Put a label on each item to distinguish the type of issue(ex: new feature request, bug, etc.) or label with priority to better keep track on them.
- Recently tried Airtable. They have a 'Bug & Issue Tracker' template. Pretty easy to go for and organised well in terms of priority. The preset columns include everything but you can customise should there be a need.I have created a request, bug fixes and improvements workspace within Airtable and a tab for each. When a new item is added the Airtable sends a summary to Slack via their built-in integration letting the team know and better still using Zapier creates a ticket in Trello for the team to pick up based on the severity of label applied to it in Airtable. The only issue is the cost - it's fine with just one user but 'collaborators' soon drive the cost up. If you don't mind sharing your password with the team and all using the same account it can keep the cost down until you can afford their pricing.
- To be honest - the most critical aspect of any sort of feature tracking, to-do lists, etc is not the tool but the people who use it. No matter which tool you use people have to diligently and repeatedly update their lists, go through it on a regular basis, clean it up often. With that being said - Notion's tools and features are powerful and customizable enough to let you do what you want. But the neat thing about them is that the features and tools never seem overwhelming, and the minimalist design makes the daily repetitive task for people manually creating and cleaning their lists pretty easy and satisfying to do.
- The primary issue customer support teams face is to keep track of customer queries and requests. There is no query that is missed or left unattended and unresolved. Agents can see who is working on what issue and tickets are never lost. This is where ProProfs Help Desk serves as one of the best issue tracking tools for non-technical teams.