Faiz Mokhtar
Faiz MokhtarSoftware Engineer, Malaysia

What's the best bug & issue tracking tools for non-technical teams?

Im looking for the simplest tools for non-technical team members to submit any bug, feedback and issues but powerful enough for me to keep track of them. πŸ€”
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9 recommended
  1. 22
    Nuclino

    Part knowledge base, part collaboration space 🧠

    We are using Nuclino, it's really simple and lightweight, and has a board view for issue tracking. The easiest collaboration tool I've come across.
    CommentsShare
    • Philipp Seybold
      Philipp SeyboldCo-Founder & CEO @ combyne

      Excellent product which is on the right track. In my view the pricing is too high for this stage with 5 Euro/user/ month. G Suite costs 4 euro for it's vast service portfolio. For us a price point at 1 or 2 Euro would feel comfortable.

      Comments (8)
    • Nuclino definitely deserves to be as popular as Slack and Trello. Like Slack and Trello, Nuclino focuses on one task and does a brilliant job at it. I really hope this stays actively maintained!

      Comments (3)
  2. 19
    Futuramo Visual Tickets

    Requests, feedback and ideas shared visually

    Szymon Kozak
    Szymon KozakGrowth Hacker @Futuramo Β· Written
    Futuramo Visual Tickets lets your team easily report bugs by uploading screenshots/images and annotating directly on them. No additional description needed - everything is visible at a glance. Image/screenshot + annotation + ticket attributes -> effective issue tracking for developers and non-developers.
    CommentsShare
  3. 18
    Zenkit

    The project management tool that grows with you

    You can solve your problem with Zenkit, especially Kanban view. Set up different stages such as to-do (non-technical team members can submit the feedback or request), in progress(when the dev team is working on issues), test, done, deployed, etc. Put a label on each item to distinguish the type of issue(ex: new feature request, bug, etc.) or label with priority to better keep track on them.
    CommentsShare
    • Using Zenkit for a few months now and can't see myself going back to my old tool. The team has done a phenominal job of building an application that addresses the need of power users, light users, and everything in between.

      Comments (0)
    • Edited my review to reflect the awesome response time to problem I encountered. Incredible, hard working team and their app reflects the care and dedication they have put into Zenkit. Keep up the great work, Zenkit!

      Comments (2)
  4. 9
    Kayako

    Unified customer service platform

    Adriano CahetΓ©
    Adriano CahetΓ©UX Designer & FrontEnd Developer Β· Written
    Since you don't talk about prices or being self hosted, i'd recommend Kayako. It's a helpdesk service who a like a lot, because it's easy to work with it. I don't think they have a demo, but you can start a trial.
    CommentsShare
    • Ben Holz
      Ben HolzSoftware Developer

      I wanted to like Kayako, I really did. I recommended it to one of my large clients who performed a full integration. We were excited about the chat feature. The problem? Well it just doesn't work. We wanted to turn off the requirement for an email, doesn't work. We wanted to show our agents were online and happy to help - nope, kept saying we would be back later to answer their questions even though we were online. These are basic 101 features of chat and they weren't working, very frustrating. Also wanted to add, I had a chat conversation with one of their agents/employees (Gary C.) and it was ugly. He told me this "the fact that you don't appreciate the feature speaks volumes about your help desk knowledge". Seriously. Note, I was asking about allowing someone to initiate a chat without requiring their email address. Apparently he didn't understand that the vast majority of of visitors to websites just want a quick question answered and don't want to handout their email address.

      Comments (2)
  5. Edwin Wee
    Edwin Weechief millennial officer @ stripe Β· Written
    Great project tracking, even for non-technical teams.
    CommentsShare
    Milan Chheda
    Milan ChhedaSoftware Developer Β· Written
    JIRA always. BE technical or non-technical. JIRA has everything for everyone.
    CommentsShare
  6. 2
    Airtable

    Realtime spreadsheet-database hybrid

    Ayush Mittal
    Ayush Mittal28bro @boombro, Founder RefR ✌ · Written
    Recently tried Airtable. They have a 'Bug & Issue Tracker' template. Pretty easy to go for and organised well in terms of priority. The preset columns include everything but you can customise should there be a need.
    CommentsShare
    Sam Dickie
    Sam DickieProduct Manager Maker NoCode & BetaTesta Β· Written
    I have created a request, bug fixes and improvements workspace within Airtable and a tab for each. When a new item is added the Airtable sends a summary to Slack via their built-in integration letting the team know and better still using Zapier creates a ticket in Trello for the team to pick up based on the severity of label applied to it in Airtable. The only issue is the cost - it's fine with just one user but 'collaborators' soon drive the cost up. If you don't mind sharing your password with the team and all using the same account it can keep the cost down until you can afford their pricing.
    CommentsShare
    • Matt Bettiol
      Matt BettiolDo what you love!

      This app is simply amazing! I have been using this as my replacement to Google Spreadsheets. The features inside of this amazing service are endless. If you have lots of data and want to organize it efficiently, this is the app for you :)

      Comments (0)
    • Danielle A. Vincent
      Danielle A. VincentGeneral Enthusiast, Rouser of Rabble

      We started using Airtable to manage our content projects at work. After using it for a month, I decided I liked it so much that I signed up for Zapier and Airtable to manage my personal projects as well. It has completely changed everything.

      Comments (0)
  7. 2
    Kuoll JavaScript Tracer

    See how your users crashed your web application

    Eugene  Stepnov
    Eugene StepnovOperations at Kuoll Β· Written
    Eugene Stepnov made this product
    It records visual user actions on the web page with technical details, so you don't need to explain developers the bug itself.
    CommentsShare
  8. The primary issue customer support teams face is to keep track of customer queries and requests. There is no query that is missed or left unattended and unresolved. Agents can see who is working on what issue and tickets are never lost. This is where ProProfs Help Desk serves as one of the best issue tracking tools for non-technical teams.
    CommentsShare
  9. 1
    Notion 2.0

    The all-in-one workspace - notes, tasks, wikis, & databases

    To be honest - the most critical aspect of any sort of feature tracking, to-do lists, etc is not the tool but the people who use it. No matter which tool you use people have to diligently and repeatedly update their lists, go through it on a regular basis, clean it up often. With that being said - Notion's tools and features are powerful and customizable enough to let you do what you want. But the neat thing about them is that the features and tools never seem overwhelming, and the minimalist design makes the daily repetitive task for people manually creating and cleaning their lists pretty easy and satisfying to do.
    CommentsShare
    • Rees Vinsen
      Rees VinsenCEO of Adduco

      HANDS DOWN πŸ™ŒπŸΌ THE BEST PRODUCTIVITY, ORGANISATION AND RESOURCE WORKSPACE myself or my team have ever touched πŸ’―

      We're huge advocates of Trello, power-users of Slack, data-hungry Google Sheet/Doc fanatics and unloyal downloaders of many productivity, Wiki, task management and organisation apps. With my CTO I often mused the idea of building an all-in-one workspace for internal use that sat as our Pandora's box of goodies ranging from development wiki's, onboarding information and branding resources all the way to task management, meeting notes and even time tracking - lo and behold I stumbled across this gem of an app.

      We decided to run Notion for a week in tandem with Trello (for our highly-granular level project management) starting by spending an hour in the evening porting over info to populate a few spreadsheets, wikis etc. I also went ahead and threw personal pages up to trial it on an individual level. πŸ“Note: if you have a super high turnover of to-do's and an active team you won't find switching over from another app to be a lengthy process. After 6 years of managing a creative agency I reckon I have seen enough task management and organisation apps to last a lifetime, so take my thoughts here with that consideration.

      -------

      After a week we drew the following conclusions:

      ⏱ We worked faster with Notion than we did with Trello, Evernote or even a physical whiteboard.

      πŸ“¦ Today I solely used Notion for the entire workday. This time last week I would have used Trello, Slack (sending meeting notes and memos), Google Sheets, Google Docs, the native OSX notes app and GithubWiki just to get my day ORGANISED!

      πŸ“š Managing client editorials, project budgets, to-do lists and even basic memos and planning has been a breeze. It's great as a lightweight CRM too.

      πŸ›  We were more organised than ever before. It's great to have a knowledge base for our products, plans and company sitting right amongst our task management tools.

      -------

      We have also been left wanting for nothing (πŸ‘πŸΌ Congrats, Notion team) but dreaming of a few things:

      πŸ’΅ Beefier finance organisation/support. Integrations with Quickbooks, Xero maybe? Make it easier to build budgets and organise our money plans!

      πŸ—£ Room to annotate and collaborate on images/PDF's etc.

      πŸ” Function to lock pages so you can't edit, and the little hover tooltip to edit doesn't show up.

      🎨 Integration with design apps - Sketch, UXPin, etc. Many many many creatives will use this app and be left wanting in this area. Think: a creative agency collabs, annotates, refines, develops and more...keep them in Notion.

      -------

      The TLDR: Notion 2.0 kicks a** and we'll be using it for a long long time in place of a myriad of other productivity apps and tools. You should too.

      Comments (2)
    • I want to move from Evernote (I am a premium subscriber) to Notion, I really do but I don't think Notion wants me to. Whatever I am about to say, I say it with nothing but respect for Notion and in the hopes that it will continue to improve at the same pace.

      First, the good - Notion has the best note editing interface I've ever used. A close second might be OneNote (it's a high bar, mind you) and Bear. It combines the simplicity of Evernote or Markdown with the power of OneNote although, it is missing the ability to use handwriting and doesn't support iPad with Pencil just yet. When it does, it will be perfect. I also like that I can save code snippets. Why is this so hard for Evernote?

      Notion 2's tables, boards and other updates are huge. While I'm sure the in-built kanban board is not as feature complete as Trello, it should be more than enough for most projects. Same for tables. Airtable has a bunch of really cool advanced features but for most use cases, tables within Notion are just fine. Notion is on the right path and I am sure these features will only improve.

      Now for what I don't like - The price is definitely my number one complaint. I will happily pay for Notion when it can do everything that other apps can. Until then, why not let me stay connected to the product with a cheaper paid plan or a better free tier? I pay for Evernote but if I were to consider switching, I can't do so purely because Notion doesn't do a bunch of things that Evernote can (even though it does a lot of things that Evernote doesn't) - Chrome extension to clip articles, emails, images etc., powerful mobile app with business card and document scanning, iPad support etc.

      At $8 a month, it is more expensive than G Suite on a per-user basis. Why not give me 100 - 200 free blocks per month? Let me grow to love it. Let me build a workflow around it. Give me some incentive to tell my friends about it. When you have the features I want (I'm sure you're working on it), let me pay for it.

      Price aside, I would also like to see how Notion fairs for quick note-taking, It's designed to be a wiki-style product and I get that but I'm sure a LOT of people are using it for personal notes. I use Evernote to save one-line notes - phone numbers, quotes, URLs etc. Notion's wiki-style UX is too heavy duty for that kind of use. It would be really cool if there was a "scratchpad" or "quick notes" feature that was not as heavy duty. For these simpler notes, I don't want to organize them into pages, I just want to save them and may be tag them. Which brings me to another feature I could really use - tags. Why limit users to only folders? Why not allow users to just tag notes?

      I could go on but ultimately, I won't be switching to Notion right now, even though I really want to. Cost is too prohibitive but I'm sure I'll be on the hunt for future updates.

      Comments (5)