dimitar inchevTeam Coworkies & StartupBerlin.co

Which live chat tools do you use to talk to customers?

There are so many tools out there for real-time customer chats. Which one do you use and more importantly why?
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11 recommended
  1. 9
    Intercom

    Communicate personally with every single customer.

    Emily Hodgins6Operations @ Product Hunt · Written
    Intercom is a great live chat tool for talking to customers. It's easy to use and the team keep rolling out updates like intercom educate which is a more personal and interactive way of sharing a knowledge base or faq.
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    Kate52Head of Social @ GitHub · Written
    We started using Intercom a few months after I first joined Product Hunt and I pretty much instantly fell in love with it! It honestly makes communicating with customers so seamlessly easy. Intercom also has an amazing support system and broad offering of other tools for customer engagement, etc. that make it an "easy sell".
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    Jeroen Corthout ☕6Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
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    • We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

    • Matt Pliszkadiscovering SaaS apps at pickSaaS.com

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers

  2. Agnieszka4LiveChat | social media | Sofar Sounds · Written
    Easy to use, cheap and gives you the possibility to build some extra features that you need.
    CommentsShare
  3. 5
    Chaport

    A beautiful, simple live chat for websites.✨

    Yulia Burdina3CEO, TopTraining · Written
    I love Chaport because it's very simple yet powerful. It has beautiful chat widget that works great on mobile. Chaport is cheaper than most of the alternatives and provides a free plan for five operators which includes lots of powerful features such as group chats.
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    • Greg StoneOwner & Designer at ChampKid Design

      Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.

    • Beth FiedlerHappy Entrepreneur w a PH product 🙌

      Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍

  4. 2
    Driftt

    Customer communication app for product marketers

    Kyle Hess5Fintech Product Manager · Written
    I used Driftt for a little bit. I liked that they were focused on just this chatting (whereas Intercom has lots of products), had a low cost "entry level" plan, and had nice slack / iOS app integrations. Good experience overall... and it seems like they're coming out with more cool stuff.
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    Kunal Bhatia50Co-founder & Design Lead @SlidesUp · Written
    I'm a fan of Intercom, all their products, and writing. However, I'm now convinced that if you want to focus on just sales, and especially if you are just starting out, Driftt may be better for you. They help you get qualified leads, direct the chat to the right person on your team with a bot, and schedule appointments to discuss further.
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  5. MatthijsOnline handyman 🐐 · Written
    Crisp is awesome, their combination of features makes it in my opinion one of the most powerful customer messenger tools. Not too intrusive too. See for yourself!
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  6. 1
    Zendesk 3.0

    Software for better customer relationships

    Jack Dweck20Product Manager at Unroll.Me · Written
    Zendesk has a new live chat feature that works pretty well.
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  7. 1
    Zopim

    Live chat, lets you talk to visitors on your website

    dimitar inchevTeam Coworkies & StartupBerlin.co · Written
    In few websites I use Zopim as it also give real-time analytics on who is on the website. And it has a Free version you can try out or use on smaller projects.
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    • Matt Pliszkadiscovering SaaS apps at pickSaaS.com

      One of those user-friendly, simple live chat apps, especially useful for one-person teams looking for a freemium live chat solution. An auto translation feature might turn out really useful for those running their business in multiple regions.

  8. 1
    Freshchat

    Catch 'em all. Keep 'em all.

    Arun Sathiya4Happiness Engineer, Automattic · Written
    Great product + generous free tier. Disclosure: I work with the team on launch and marketing.
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    • Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

      Comments (2)
    • Learn UXUX Practitioner & College Professor

      Nice design. Nice support staff. might be good to have easy to find case studies to give the rich feature set more context.

  9. Simple and easy live chat tool to talk to your customers, affordable pricing. You can even download the chat history for any future reference.
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  10. Sergey StukovCo-Founder, UserEcho · Written
    Sergey Stukov made this product
    GetInChat has a have very responsive and committed support team and we able to implement new features fast.
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  11. Vineet GuptaInternet Technologies Evangelist · Written
    We are using ProProfs Chat to communicate with our customers. Since we are a startup, we needed a tool that can help our business do beyond attending routine customer questions. With ProProfs Chat, we are currently sending proactive chat invitations to engage website visitors and our cart abandonment rates have reduced by 17.5 percent from last month to be precise. We are also using this live chat platform to display our best offers as well as to pitch premium products to our customers. The level of customization is fabulous and the mobile app is equally fantastic too. So far so good! No qualms whatsoever!
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