Which live chat tools do you use to talk to customers?

A great application to automate engagement with your visitors, focusing on personal approach towards your customers

We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

Definitely recommend it and they have a free plan that does a great deal.

Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.

Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍

When you identify your goals right inside the carrotquest you will get well-built instrument to make marketing based on your users' behavior. We used it more then a month and now reorganized the structure of goals inside.

The problem in many companies is information overloa, even by leadership team. Every team has newsletter, weekly update, etc. Unclear if carrot alone can solve this problem.

It is a solid product but one thing (quite silly in my opinion) makes it quite useless in our case.

If a visitor does not provide his details the at the beginning (they call it pre-chat survey) you can not add those details (email,name) afterwards.

You can have a 2 hours chat session with a visitor but visitor will stay as unknown since you can not add the information you gathered during the chat session. How st..id is that?

Love LiveChat for its simplicity, easy integration and customer support 👍

I like Sales IQ for the ability to track the leads and the probability of closing, a live chat which might turn out to be quite useful for B2B businesses aiming to close more deals through their website.

I have been using Zoho SalesIQ since the introduction of the bundle Zoho CRM Plus. It is very easy to implement and to use. It is lead scoring feature helps identify the visitors and prioritize them.

It s great tool

told almost everything

Curious to know the roadmap for this. More key differentiators should be added to the product. Will update this review when I actually test it out.

The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

One of those user-friendly, simple live chat apps, especially useful for one-person teams looking for a freemium live chat solution. An auto translation feature might turn out really useful for those running their business in multiple regions.