dimitar inchev
dimitar inchevTeam Coworkies & StartupBerlin.co

Which live chat tools do you use to talk to customers?

There are so many tools out there for real-time customer chats. Which one do you use and more importantly why?
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27 recommended
  1. 116
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    An all-new Intercom

    A bold aesthetic. Simplified navigation. Faster workflows.

    Emily Hodgins
    Emily HodginsCOO @ Product Hunt · Written
    Intercom is a great live chat tool for talking to customers. It's easy to use and the team keep rolling out updates like intercom educate which is a more personal and interactive way of sharing a knowledge base or faq.
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    Kate
    KateMarketer; prev Product Hunt, GitHub · Written
    We started using Intercom a few months after I first joined Product Hunt and I pretty much instantly fell in love with it! It honestly makes communicating with customers so seamlessly easy. Intercom also has an amazing support system and broad offering of other tools for customer engagement, etc. that make it an "easy sell".
    CommentsShare
    Jeroen Corthout ☕
    Jeroen Corthout ☕Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
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  2. 57
    Drift Prospector

    Connect with more buyers, faster

    Kyle Hess
    Kyle HessFintech Product Manager · Written
    I used Driftt for a little bit. I liked that they were focused on just this chatting (whereas Intercom has lots of products), had a low cost "entry level" plan, and had nice slack / iOS app integrations. Good experience overall... and it seems like they're coming out with more cool stuff.
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    Kunal Bhatia
    Kunal Bhatiadesign @mercury · Written
    I'm a fan of Intercom, all their products, and writing. However, I'm now convinced that if you want to focus on just sales, and especially if you are just starting out, Driftt may be better for you. They help you get qualified leads, direct the chat to the right person on your team with a bot, and schedule appointments to discuss further.
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    John Blackwell
    John BlackwellFounder at EveryBalance · Written
    Was recommended this in a tweet and the founder gave us a free premium account! So far the experience is great even though we haven't set it up for its full potential.
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  3. 46
    Chaport

    A beautiful, simple live chat for websites.✨

    Yulia Burdina
    Yulia BurdinaCEO, TopTraining · Written
    I love Chaport because it's very simple yet powerful. It has beautiful chat widget that works great on mobile. Chaport is cheaper than most of the alternatives and provides a free plan for five operators which includes lots of powerful features such as group chats.
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    Do My Linh
    Do My LinhMình là giáo viên Yoga thích đồ gỗ · Written
    Easy to use. Good App
    CommentsShare
  4. 23
    Dashly.io (ex. Carrrot.io)

    Turn visitors into customers with data driven conversation

    Roman Eaton
    Roman EatonDashly Chatbot is live today! · Edited
    Roman Eaton made this product
    It helps us to launch our product here successfully. We generated leads with their pop-up forms, then we monitored the activation of these leads into the product and made up personal conversations with them to provide maximum value.
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  5. 15
    LiveChat for Slack

    Move chats to Slack and talk to clients wherever you want

    Daria Zabój
    Daria ZabójContent designer · Edited
    The best solution for quick and efficient customer communication. The tool offers over 130 integrations that will let you send customer details to your CRM, manage orders or accept payments without leaving the LiveChat interface.
    CommentsShare
  6. 20
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    Notebook for Mac

    The beautifully simple note-taking app from Zoho. Now on Mac

    Ambi
    AmbiHead of partner development | Growth · Written
    Ambi made this product
    Good tool for engaging with your website visitors. Recently we launched a highly customizable, integrable, and versatile bot platform too.
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    Sivaprakash .B
    Sivaprakash .BFull Stack Developer · Written
    I have been using Zoho Salesiq on my website and I Love it :). The product extends several features like : * Identify new vs returning visitors. * Personalized chat. * Interactive email campaigns. * Screen sharing * Geolocate your visitors.. * Track visitor's footprints. * Automatic chat translation. * Start chats based on visitor activities. These are just a few and the product gives much more features which helps users to track and make leads at ease. More details can be found at https://www.zoho.com/salesiq/
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  7. 7
    DocChat
    Agnieszka
    AgnieszkaLiveChat | social media | Sofar Sounds · Written
    Easy to use, cheap and gives you the possibility to build some extra features that you need.
    CommentsShare
  8. 8
    Kommunicate

    A human + bot hybrid customer support platform

    Parth Shrivastava
    Parth ShrivastavaAll Things B2B Marketing · Written
    Perfect live chat, custom bot integration to handle mundane queries and tonnes of features to power live chat customer support.
    CommentsShare
  9. 9
    HelpCrunch

    Customer communication tool for support, marketing & sales

    Daniil Kopilevych
    Daniil KopilevychSaaS Growth Marketer · Written
    Daniil Kopilevych made this product
    Try HelpCrunch's live chat. https://helpcrunch.com/live-chat... It's the most customizable live chat widget I've seen having tried over 30 other different chat tools.
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    Ivan Burban
    Ivan BurbanCMO at Saldo Apps · Written
    intercom alternative
    CommentsShare
  10. 6
    askneo

    Deliver personal customer service through texting

    Cole Kemmerer made this product
    I use askneo.io, it helps you build a personal relationship with customers using text message. I'ts super simple and brings a personal touch :) Much better than online chat bc it's super seamless and customers love SMS! They are launching today Tuesday 7/21 on PH and they have a pretty sick offer!!! https://www.producthunt.com/post...
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  11. 5
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    Freshping by Freshworks

    Free forever website monitoring & status pages 🤩

    Arun
    ArunHappiness Engineer, Automattic · Written
    Great product + generous free tier. Disclosure: I work with the team on launch and marketing.
    CommentsShare
  12. 3
    Tawk.to
  13. 2
    ProProfs Live Chat Software
    Vineet Gupta
    Vineet GuptaInternet Marketing Strategist · Written
    We are using ProProfs Chat to communicate with our customers. Since we are a startup, we needed a tool that can help our business do beyond attending routine customer questions. With ProProfs Chat, we are currently sending proactive chat invitations to engage website visitors and our cart abandonment rates have reduced by 17.5 percent from last month to be precise. We are also using this live chat platform to display our best offers as well as to pitch premium products to our customers. The level of customization is fabulous and the mobile app is equally fantastic too. So far so good! No qualms whatsoever!
    CommentsShare
    Jason Grills
    Jason GrillsCustomer & Product Growth Manager · Written
    Jason Grills made this product
    ProProfs Chat is an easy to use tool that has helped my business get in touch with website visitors in real-time hassle-free. Besides the ease, the tool is loaded with too many integration options like ticketing software, knowledge repository and CRM platforms for gathering leads. I mean, what else could I ask for. Abundant in features, this live support tool is what I’d recommend people when they search for one that helps their business talk to visitors instantly.
    CommentsShare
  14. 2
    Tidio
    Charles CH Mandel
    Charles CH MandelFounder @ Parisian Design · Written
    - ease of use - has a wordpress plugin - free tier has all the relevant features
    CommentsShare
  15. 2
    JivoChat

    Support customers on 11 channels including Instagram

    João Vicente Farias Santos
    João Vicente Farias SantosI help companies grow in the web · Written
    great tool and affordable price
    CommentsShare
    Javier Ramos
    Javier RamosGrowth Hacking and Leads Generation · Written
    I like this platform because is simple and free. ;)
    CommentsShare
  16. 2
    Hitsteps
    Armin Nikdel
    Armin Nikdelfounder, developer · Written
    It merge web analytics with live chat tool, allowing a better experience for agents to help visitors.
    CommentsShare
  17. 2
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    Zendesk

    Software for better customer service.

    Zendesk has a new live chat feature that works pretty well.
    CommentsShare
    Vo Van Dang
    Vo Van DangYêu đồ gỗ, thích đi chơi xa với bạn · Written
    Zendesk is awesome
    CommentsShare
  18. 2
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    Zopim

    Live chat, lets you talk to visitors on your website

    dimitar inchev
    dimitar inchevTeam Coworkies & StartupBerlin.co · Written
    In few websites I use Zopim as it also give real-time analytics on who is on the website. And it has a Free version you can try out or use on smaller projects.
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  19. 2
    Faasthelp
    Simple and easy live chat tool to talk to your customers, affordable pricing. You can even download the chat history for any future reference.
    CommentsShare
  20. 2
    GetInChat
    Sergey Stukov
    Sergey StukovCo-Founder of Linkhub, UserEcho · Written
    Sergey Stukov made this product
    GetInChat has a have very responsive and committed support team and we able to implement new features fast.
    CommentsShare