Which live chat tools do you use to talk to customers?

Intercom is a great live chat tool for talking to customers. It's easy to use and the team keep rolling out updates like intercom educate which is a more personal and interactive way of sharing a knowledge base or faq.

We started using Intercom a few months after I first joined Product Hunt and I pretty much instantly fell in love with it! It honestly makes communicating with customers so seamlessly easy. Intercom also has an amazing support system and broad offering of other tools for customer engagement, etc. that make it an "easy sell".

Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...

I used Driftt for a little bit. I liked that they were focused on just this chatting (whereas Intercom has lots of products), had a low cost "entry level" plan, and had nice slack / iOS app integrations. Good experience overall... and it seems like they're coming out with more cool stuff.

I'm a fan of Intercom, all their products, and writing. However, I'm now convinced that if you want to focus on just sales, and especially if you are just starting out, Driftt may be better for you. They help you get qualified leads, direct the chat to the right person on your team with a bot, and schedule appointments to discuss further.

Was recommended this in a tweet and the founder gave us a free premium account! So far the experience is great even though we haven't set it up for its full potential.

I love Chaport because it's very simple yet powerful. It has beautiful chat widget that works great on mobile. Chaport is cheaper than most of the alternatives and provides a free plan for five operators which includes lots of powerful features such as group chats.

Easy to use. Good App

It helps us to launch our product here successfully. We generated leads with their pop-up forms, then we monitored the activation of these leads into the product and made up personal conversations with them to provide maximum value.

The best solution for quick and efficient customer communication. The tool offers over 130 integrations that will let you send customer details to your CRM, manage orders or accept payments without leaving the LiveChat interface.

Crisp is awesome, their combination of features makes it in my opinion one of the most powerful customer messenger tools. Not too intrusive too. See for yourself!

The most underrated live chat software or there. Very powerful API too. Wish they added an option for carousels

Good tool for engaging with your website visitors. Recently we launched a highly customizable, integrable, and versatile bot platform too.

I have been using Zoho Salesiq on my website and I Love it :). The product extends several features like : * Identify new vs returning visitors. * Personalized chat. * Interactive email campaigns. * Screen sharing * Geolocate your visitors.. * Track visitor's footprints. * Automatic chat translation. * Start chats based on visitor activities. These are just a few and the product gives much more features which helps users to track and make leads at ease. More details can be found at https://www.zoho.com/salesiq/

Easy to use, cheap and gives you the possibility to build some extra features that you need.

Perfect live chat, custom bot integration to handle mundane queries and tonnes of features to power live chat customer support.

We've used several chat applications, and have always had to use other applications in conjunction to really engage users. Co-browsing has been great on Acquire.io and has allowed us to see and interact with the customers web screen.”

We are using Acquire Live Chat software. Its good to be user friendly and full support facilities. Acquire features like Chat, Video call, Audio call and co-browse ect. Visit website : https://acquire.io/

Perfect solution for co-browse

Try HelpCrunch's live chat. https://helpcrunch.com/live-chat... It's the most customizable live chat widget I've seen having tried over 30 other different chat tools.

intercom alternative

Great product + generous free tier. Disclosure: I work with the team on launch and marketing.

Nice free one

We are using ProProfs Chat to communicate with our customers. Since we are a startup, we needed a tool that can help our business do beyond attending routine customer questions. With ProProfs Chat, we are currently sending proactive chat invitations to engage website visitors and our cart abandonment rates have reduced by 17.5 percent from last month to be precise. We are also using this live chat platform to display our best offers as well as to pitch premium products to our customers. The level of customization is fabulous and the mobile app is equally fantastic too. So far so good! No qualms whatsoever!

ProProfs Chat is an easy to use tool that has helped my business get in touch with website visitors in real-time hassle-free. Besides the ease, the tool is loaded with too many integration options like ticketing software, knowledge repository and CRM platforms for gathering leads. I mean, what else could I ask for. Abundant in features, this live support tool is what I’d recommend people when they search for one that helps their business talk to visitors instantly.

- ease of use - has a wordpress plugin - free tier has all the relevant features

great tool and affordable price

I like this platform because is simple and free. ;)

It merge web analytics with live chat tool, allowing a better experience for agents to help visitors.

Zendesk has a new live chat feature that works pretty well.

Zendesk is awesome

In few websites I use Zopim as it also give real-time analytics on who is on the website. And it has a Free version you can try out or use on smaller projects.

Simple and easy live chat tool to talk to your customers, affordable pricing. You can even download the chat history for any future reference.