Which live chat tools do you use to talk to customers?

Question

There are so many tools out there for real-time customer chats. Which one do you use and more importantly why?

Agnieszka · Accepted Answer

Easy to use, cheap and gives you the possibility to build some extra features that you need.

Daria Zabój · Answer

The best solution for quick and efficient customer communication. The tool offers over 130 integrations that will let you send customer details to your CRM, manage orders or accept payments without leaving the LiveChat interface.

Cole Kemmerer · Answer

I use askneo.io, it helps you build a personal relationship with customers using text message. I'ts super simple and brings a personal touch :) Much better than online chat bc it's super seamless and customers love SMS!
They are launching today Tuesday 7/21 on PH and they have a pretty sick offer!!!
https://www.producthunt.com/posts/askneo

Yulia Burdina · Answer

I love Chaport because it's very simple yet powerful. It has beautiful chat widget that works great on mobile. Chaport is cheaper than most of the alternatives and provides a free plan for five operators which includes lots of powerful features such as group chats.

Roman Eaton · Answer

It helps us to launch our product here successfully. We generated leads with their pop-up forms, then we monitored the activation of these leads into the product and made up personal conversations with them to provide maximum value.

Emily Hodgins · Answer

Intercom is a great live chat tool for talking to customers. It's easy to use and the team keep rolling out updates like intercom educate which is a more personal and interactive way of sharing a knowledge base or faq.

Kyle Hess · Answer

I used Driftt for a little bit. I liked that they were focused on just this chatting (whereas Intercom has lots of products), had a low cost "entry level" plan, and had nice slack / iOS app integrations. Good experience overall... and it seems like they're coming out with more cool stuff.

Ambi · Answer

Good tool for engaging with your website visitors. Recently we launched a highly customizable, integrable, and versatile bot platform too.

Daniil Kopilevych · Answer

Try HelpCrunch's live chat.
https://helpcrunch.com/live-chat.html
It's the most customizable live chat widget I've seen having tried over 30 other different chat tools.

Parth Shrivastava · Answer

Perfect live chat, custom bot integration to handle mundane queries and tonnes of features to power live chat customer support.

Vineet Gupta · Answer

We are using ProProfs Chat to communicate with our customers.

Since we are a startup, we needed a tool that can help our business do beyond attending routine customer questions. With ProProfs Chat, we are currently sending proactive chat invitations to engage website visitors and our cart abandonment rates have reduced by 17.5 percent from last month to be precise.

We are also using this live chat platform to display our best offers as well as to pitch premium products to our customers. The level of customization is fabulous and the mobile app is equally fantastic too.

So far so good! No qualms whatsoever!

Jeroen Corthout ☕ · Answer

Go for the real thing. You won't regret it.
I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-intercom-became-a-unicorn-product-b952bb8575c5

Armin Nikdel · Answer

It merge web analytics with live chat tool, allowing a better experience for agents to help visitors.

Kate · Answer

We started using Intercom a few months after I first joined Product Hunt and I pretty much instantly fell in love with it! It honestly makes communicating with customers so seamlessly easy. Intercom also has an amazing support system and broad offering of other tools for customer engagement, etc. that make it an "easy sell".

Lisa Neu · Answer

Collaborative screen sharing tool, great for customer success and customer service :)

Charles CH Mandel · Answer

- ease of use
- has a wordpress plugin
- free tier has all the relevant features

Sergey Stukov · Answer

GetInChat has a have very responsive and committed support team and we able to implement new features fast.

Carlos Gonzalez de Villaumbrosia · Answer

Intercom is awesome! We've been having a lot of fun playing with this on http://productschool.com - see if you can tell when it's a bot or when it's a member of our team!

Markus Deuerlein · Answer

Nice free one

João Vicente Farias Santos · Answer

great tool and affordable price

Javier Ramos · Answer

I like this platform because is simple and free. ;)

Lydia Sellers · Answer

Smallchat is a great resource if you or your team uses Slack for messaging. :)

Maksym Kholod · Answer

If you need to chat via messengers

Dan Edwards · Answer

I really rate Crisp, fair pricing, great support and found the live translate feature super helpful!

Prabhjot Singh · Answer

Chat-Bots should be like, they should understand the behavior of query, the language other person is talking in, and at last the quick solution for that. This chatbot which I am representing is the hub of all the needs of an enterprise to raise its customer experience. I strongly recommend this chat-bot to raise your QoS (Quality of Service)

Prabhjot Singh · Answer

The chatbot helps in balancing your customer experience as well as leads to business growth exponentially.
Strongly recommended

Sivaprakash .B · Answer

I have been using Zoho Salesiq  on my website and I Love it :).

The product extends several features like :

* Identify new vs returning visitors.

* Personalized chat.

* Interactive email campaigns.

* Screen sharing

* Geolocate your visitors..

* Track visitor's footprints.

* Automatic chat translation.

* Start chats based on visitor activities.

These are just a few and the product gives much more features which helps users to track and make leads at ease.

More details can be found at

https://www.zoho.com/salesiq/

Matt Spurrier · Answer

Free, easy to use, self-hosted, can be used both internally, as well as with custom user chat and website live chat. Integrates with FB Messenger as well.

Sona Pisova · Answer

It's the leanest and also displays the fastest. It's also fully customizable.

Ivan Burban · Answer

intercom alternative

Nguyen Van Nam · Answer

Easy to use. I love intercom

John Blackwell · Answer

Was recommended this in a tweet and the founder gave us a free premium account! So far the experience is great even though we haven't set it up for its full potential.

Keerthi Jayadevan · Answer

We use Drift at https://asyncmatic.com - Really useful.

Vo Van Dang · Answer

Intercom is the perfect choice

Vo Van Dang · Answer

Zendesk is awesome

Kunal Bhatia · Answer

I'm a fan of Intercom, all their products, and writing. However, I'm now convinced that if you want to focus on just sales, and especially if you are just starting out, Driftt may be better for you. They help you get qualified leads, direct the chat to the right person on your team with a bot, and schedule appointments to discuss further.

Jack Dweck · Answer

Zendesk has a new live chat feature that works pretty well.

dimitar inchev · Answer

In few websites I use Zopim as it also give real-time analytics on who is on the website. And it has a Free version you can try out or use on smaller projects.

Answer

Great product + generous free tier. Disclosure: I work with the team on launch and marketing.

Do My Linh · Answer

Easy to use. Good App

Swetha Sharma · Answer

Simple and easy live chat tool to talk to your customers, affordable pricing. You can even download the chat history for any future reference.

Jason Grills · Answer

ProProfs Chat is an easy to use tool that has helped my business get in touch with website visitors in real-time hassle-free. Besides the ease, the tool is loaded with too many integration options like ticketing software, knowledge repository and CRM platforms for gathering leads. I mean, what else could I ask for. Abundant in features, this live support tool is what I’d recommend people when they search for one that helps their business talk to visitors instantly.