dimitar inchevTeam Coworkies & StartupBerlin.co

Which live chat tools do you use to talk to customers?

There are so many tools out there for real-time customer chats. Which one do you use and more importantly why?
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11 recommended
  1. 9
    Intercom

    Communicate personally with every single customer.

    Emily Hodgins6Community and Marketing, Product Hunt · Written
    Intercom is a great live chat tool for talking to customers. It's easy to use and the team keep rolling out updates like intercom educate which is a more personal and interactive way of sharing a knowledge base or faq.
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    Kate51Community @Tierion · Written
    We started using Intercom a few months after I first joined Product Hunt and I pretty much instantly fell in love with it! It honestly makes communicating with customers so seamlessly easy. Intercom also has an amazing support system and broad offering of other tools for customer engagement, etc. that make it an "easy sell".
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    Jeroen Corthout ☕3Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
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  2. Agnieszka4LiveChat | social media | Sofar Sounds · Written
    Easy to use, cheap and gives you the possibility to build some extra features that you need.
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  3. 5
    Chaport

    A beautiful, simple live chat for websites.✨

    Yulia Burdina3CEO, TopTraining · Written
    I love Chaport because it's very simple yet powerful. It has beautiful chat widget that works great on mobile. Chaport is cheaper than most of the alternatives and provides a free plan for five operators which includes lots of powerful features such as group chats.
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  4. 2
    Driftt

    Customer communication app for product marketers

    Kyle Hess5Fintech Product Manager · Written
    I used Driftt for a little bit. I liked that they were focused on just this chatting (whereas Intercom has lots of products), had a low cost "entry level" plan, and had nice slack / iOS app integrations. Good experience overall... and it seems like they're coming out with more cool stuff.
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    Kunal Bhatia50Co-founder & Design Lead @SlidesUp · Written
    I'm a fan of Intercom, all their products, and writing. However, I'm now convinced that if you want to focus on just sales, and especially if you are just starting out, Driftt may be better for you. They help you get qualified leads, direct the chat to the right person on your team with a bot, and schedule appointments to discuss further.
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  5. MatthijsOnline handyman 🐐 · Written
    Crisp is awesome, their combination of features makes it in my opinion one of the most powerful customer messenger tools. Not too intrusive too. See for yourself!
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  6. 1
    Zendesk 3.0

    Software for better customer relationships

    Jack Dweck20Product Manager at Unroll.Me · Written
    Zendesk has a new live chat feature that works pretty well.
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  7. 1
    Zopim

    Live chat, lets you talk to visitors on your website

    dimitar inchevTeam Coworkies & StartupBerlin.co · Written
    In few websites I use Zopim as it also give real-time analytics on who is on the website. And it has a Free version you can try out or use on smaller projects.
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  8. 1
    Freshchat

    Catch 'em all. Keep 'em all.

    Arun Sathiya4Happiness Engineer, Automattic · Written
    Great product + generous free tier. Disclosure: I work with the team on launch and marketing.
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  9. Simple and easy live chat tool to talk to your customers, affordable pricing. You can even download the chat history for any future reference.
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  10. Sergey StukovCo-Founder, UserEcho · Written
    Sergey Stukov made this product
    GetInChat has a have very responsive and committed support team and we able to implement new features fast.
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  11. Vineet GuptaInternet Technologies Evangelist · Written
    We are using ProProfs Chat to communicate with our customers. Since we are a startup, we needed a tool that can help our business do beyond attending routine customer questions. With ProProfs Chat, we are currently sending proactive chat invitations to engage website visitors and our cart abandonment rates have reduced by 17.5 percent from last month to be precise. We are also using this live chat platform to display our best offers as well as to pitch premium products to our customers. The level of customization is fabulous and the mobile app is equally fantastic too. So far so good! No qualms whatsoever!
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