Which live chat tools do you use to talk to customers?

Question

There are so many tools out there for real-time customer chats. Which one do you use and more importantly why?

Agnieszka · Accepted Answer

Easy to use, cheap and gives you the possibility to build some extra features that you need.

Daria Zwierz · Answer

The best solution for quick and efficient customer communication. The tool offers over 130 integrations that will let you send customer details to your CRM, manage orders or accept payments without leaving the LiveChat interface.

Bhoma Ram Jangid · Answer

We are using Acquire Live Chat software. Its good to be user friendly and full support facilities. 	
Acquire features like Chat, Video call, Audio call and co-browse ect. 
Visit website : https://acquire.io/

Answer

We've used several chat applications, and have always had to use other applications in conjunction to really engage users. Co-browsing has been great on Acquire.io and has allowed us to see and interact with the customers web screen.”

Yulia Burdina · Answer

I love Chaport because it's very simple yet powerful. It has beautiful chat widget that works great on mobile. Chaport is cheaper than most of the alternatives and provides a free plan for five operators which includes lots of powerful features such as group chats.

Nilay Dani · Answer

Perfect solution for co-browse

Ambi · Answer

Good tool for engaging with your website visitors. Recently we launched a highly customizable, integrable, and versatile bot platform too.

Kyle Hess · Answer

I used Driftt for a little bit. I liked that they were focused on just this chatting (whereas Intercom has lots of products), had a low cost "entry level" plan, and had nice slack / iOS app integrations. Good experience overall... and it seems like they're coming out with more cool stuff.

Parth Shrivastava · Answer

Perfect live chat, custom bot integration to handle mundane queries and tonnes of features to power live chat customer support.

Roman Eaton · Answer

It helps us to launch our product here successfully. We generated leads with their pop-up forms, then we monitored the activation of these leads into the product and made up personal conversations with them to provide maximum value.

Emily Snowdon (née Hodgins) · Answer

Intercom is a great live chat tool for talking to customers. It's easy to use and the team keep rolling out updates like intercom educate which is a more personal and interactive way of sharing a knowledge base or faq.

Jeroen Corthout ☕ · Answer

Go for the real thing. You won't regret it.
I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-intercom-became-a-unicorn-product-b952bb8575c5

Sergey Stukov · Answer

GetInChat has a have very responsive and committed support team and we able to implement new features fast.

Angik Sarkar · Answer

The most underrated live chat software or there. Very powerful API too. Wish they added an option for carousels

Answer

We started using Intercom a few months after I first joined Product Hunt and I pretty much instantly fell in love with it! It honestly makes communicating with customers so seamlessly easy. Intercom also has an amazing support system and broad offering of other tools for customer engagement, etc. that make it an "easy sell".

Charles CH Mandel · Answer

- ease of use
- has a wordpress plugin
- free tier has all the relevant features

Armin Nikdel · Answer

It merge web analytics with live chat tool, allowing a better experience for agents to help visitors.

Swetha Sharma · Answer

Simple and easy live chat tool to talk to your customers, affordable pricing. You can even download the chat history for any future reference.

Jason Grills · Answer

ProProfs Chat is an easy to use tool that has helped my business get in touch with website visitors in real-time hassle-free. Besides the ease, the tool is loaded with too many integration options like ticketing software, knowledge repository and CRM platforms for gathering leads. I mean, what else could I ask for. Abundant in features, this live support tool is what I’d recommend people when they search for one that helps their business talk to visitors instantly.

Vineet Gupta · Answer

We are using ProProfs Chat to communicate with our customers.

Since we are a startup, we needed a tool that can help our business do beyond attending routine customer questions. With ProProfs Chat, we are currently sending proactive chat invitations to engage website visitors and our cart abandonment rates have reduced by 17.5 percent from last month to be precise.

We are also using this live chat platform to display our best offers as well as to pitch premium products to our customers. The level of customization is fabulous and the mobile app is equally fantastic too.

So far so good! No qualms whatsoever!

Maksym Kholod · Answer

If you need to chat via messengers

Arun Sathiya · Answer

Great product + generous free tier. Disclosure: I work with the team on launch and marketing.

Do My Linh · Answer

Easy to use. Good App

Matthijs · Answer

Crisp is awesome, their combination of features makes it in my opinion one of the most powerful customer messenger tools. Not too intrusive too. See for yourself!

Lydia Sellers · Answer

Smallchat is a great resource if you or your team uses Slack for messaging. :)

Prabhjot Singh · Answer

The chatbot helps in balancing your customer experience as well as leads to business growth exponentially.
Strongly recommended

Prabhjot Singh · Answer

Chat-Bots should be like, they should understand the behavior of query, the language other person is talking in, and at last the quick solution for that. This chatbot which I am representing is the hub of all the needs of an enterprise to raise its customer experience. I strongly recommend this chat-bot to raise your QoS (Quality of Service)

Tim Burger · Answer

I'm involved w the company and think they are the best for coaching live sales chat agents.

ab45 · Answer

Acquire has all of the tools you need in live chat for service and sales teams. You can easily connect with customers and route to the right teams or agents. The bonus is the co-browsing technology - within the same screen you can connect to the customer's screen and guide or assist them through your product on the web or your app. The fact that the customer doesn't have to download anything extra to use it makes it a game changer.

Raju Jangid · Answer

Acquire is one of the best product in live chat software. we using them from last 6 month and grow our lead with more than 150%. Video chat and co-browsing is the killer feature for us where we talk to our customer instantly. I think every business need to use it.

Ashka Shastri · Answer

Perfect pick-up for co-browse..!!!

Carlos Gonzalez de Villaumbrosia · Answer

Intercom is awesome! We've been having a lot of fun playing with this on http://productschool.com - see if you can tell when it's a bot or when it's a member of our team!

Vo Van Dang · Answer

Intercom is the perfect choice

Nguyen Van Nam · Answer

Easy to use. I love intercom

dimitar inchev · Answer

In few websites I use Zopim as it also give real-time analytics on who is on the website. And it has a Free version you can try out or use on smaller projects.

Matt Spurrier · Answer

Free, easy to use, self-hosted, can be used both internally, as well as with custom user chat and website live chat. Integrates with FB Messenger as well.

Ivan Burban · Answer

intercom alternative

Keerthi Jayadevan · Answer

We use Drift at https://asyncmatic.com - Really useful.

John Blackwell · Answer

Was recommended this in a tweet and the founder gave us a free premium account! So far the experience is great even though we haven't set it up for its full potential.

Kunal Bhatia · Answer

I'm a fan of Intercom, all their products, and writing. However, I'm now convinced that if you want to focus on just sales, and especially if you are just starting out, Driftt may be better for you. They help you get qualified leads, direct the chat to the right person on your team with a bot, and schedule appointments to discuss further.

Dan Edwards · Answer

I really rate Crisp, fair pricing, great support and found the live translate feature super helpful!

Sivaprakash .B · Answer

I have been using Zoho Salesiq  on my website and I Love it :).

The product extends several features like :

* Identify new vs returning visitors.

* Personalized chat.

* Interactive email campaigns.

* Screen sharing

* Geolocate your visitors..

* Track visitor's footprints.

* Automatic chat translation.

* Start chats based on visitor activities.

These are just a few and the product gives much more features which helps users to track and make leads at ease.

More details can be found at

https://www.zoho.com/salesiq/

Javier Franco · Answer

I like this platform because is simple and free. ;)

João Vicente Farias Santos · Answer

great tool and affordable price

Vo Van Dang · Answer

Zendesk is awesome

Jack Dweck · Answer

Zendesk has a new live chat feature that works pretty well.

Markus Deuerlein · Answer

Nice free one