dimitar inchev
dimitar inchevTeam Coworkies & StartupBerlin.co

Which live chat tools do you use to talk to customers?

There are so many tools out there for real-time customer chats. Which one do you use and more importantly why?
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23 recommended
  1. 89
    Intercom

    Communicate personally with every single customer.

    Emily Hodgins
    Emily Hodgins7Operations @ Product Hunt · Written
    Intercom is a great live chat tool for talking to customers. It's easy to use and the team keep rolling out updates like intercom educate which is a more personal and interactive way of sharing a knowledge base or faq.
    CommentsShare
    Kate
    Kate53Head of Social @ GitHub · Written
    We started using Intercom a few months after I first joined Product Hunt and I pretty much instantly fell in love with it! It honestly makes communicating with customers so seamlessly easy. Intercom also has an amazing support system and broad offering of other tools for customer engagement, etc. that make it an "easy sell".
    CommentsShare
    Jeroen Corthout ☕
    Jeroen Corthout ☕6Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
    CommentsShare
    • We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers

  2. 44
    Driftt

    Customer communication app for product marketers

    Kyle Hess
    Kyle Hess5Fintech Product Manager · Written
    I used Driftt for a little bit. I liked that they were focused on just this chatting (whereas Intercom has lots of products), had a low cost "entry level" plan, and had nice slack / iOS app integrations. Good experience overall... and it seems like they're coming out with more cool stuff.
    CommentsShare
    Kunal Bhatia
    Kunal Bhatia50Co-founder & Design Lead @SlidesUp · Written
    I'm a fan of Intercom, all their products, and writing. However, I'm now convinced that if you want to focus on just sales, and especially if you are just starting out, Driftt may be better for you. They help you get qualified leads, direct the chat to the right person on your team with a bot, and schedule appointments to discuss further.
    CommentsShare
    John Blackwell
    John BlackwellFounder at EveryBalance · Written
    Was recommended this in a tweet and the founder gave us a free premium account! So far the experience is great even though we haven't set it up for its full potential.
    CommentsShare
  3. 32
    Chaport

    A beautiful, simple live chat for websites.✨

    Yulia Burdina
    Yulia Burdina3CEO, TopTraining · Written
    I love Chaport because it's very simple yet powerful. It has beautiful chat widget that works great on mobile. Chaport is cheaper than most of the alternatives and provides a free plan for five operators which includes lots of powerful features such as group chats.
    CommentsShare
    Do My Linh
    Do My LinhMình là giáo viên Yoga thích đồ gỗ · Written
    Easy to use. Good App
    CommentsShare
    • Greg Stone
      Greg StoneOwner & Designer at ChampKid Design

      Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.

    • Beth Fiedler
      Beth FiedlerHappy Entrepreneur w a PH product 🙌

      Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍

  4. Agnieszka
    Agnieszka4LiveChat | social media | Sofar Sounds · Written
    Easy to use, cheap and gives you the possibility to build some extra features that you need.
    CommentsShare
  5. 16
    SalesIQ by Zoho

    Convert your website visitors into happy paying customers

    Ambi
    AmbiHead of growth and partner acquisition · Written
    Ambi made this product
    Good tool for engaging with your website visitors. Recently we launched a highly customizable, integrable, and versatile bot platform too.
    CommentsShare
    Sivaprakash .B
    Sivaprakash .BFull Stack Developer · Written
    I have been using Zoho Salesiq on my website and I Love it :). The product extends several features like : * Identify new vs returning visitors. * Personalized chat. * Interactive email campaigns. * Screen sharing * Geolocate your visitors.. * Track visitor's footprints. * Automatic chat translation. * Start chats based on visitor activities. These are just a few and the product gives much more features which helps users to track and make leads at ease. More details can be found at https://www.zoho.com/salesiq/
    CommentsShare
    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      I like Sales IQ for the ability to track the leads and the probability of closing, a live chat which might turn out to be quite useful for B2B businesses aiming to close more deals through their website.

    • I have been using Zoho SalesIQ since the introduction of the bundle Zoho CRM Plus. It is very easy to implement and to use. It is lead scoring feature helps identify the visitors and prioritize them.

      It s great tool

  6. Matthijs
    MatthijsOnline handyman 🐐 · Written
    Crisp is awesome, their combination of features makes it in my opinion one of the most powerful customer messenger tools. Not too intrusive too. See for yourself!
    CommentsShare
  7. We've used several chat applications, and have always had to use other applications in conjunction to really engage users. Co-browsing has been great on Acquire.io and has allowed us to see and interact with the customers web screen.”
    CommentsShare
    We are using Acquire Live Chat software. Its good to be user friendly and full support facilities. Acquire features like Chat, Video call, Audio call and co-browse ect. Visit website : https://acquire.io/
    CommentsShare
    Nilay Dani
    Nilay DaniAndroid Expert!! · Written
    Perfect solution for co-browse
    CommentsShare
  8. 5
    Freshchat

    Catch 'em all. Keep 'em all.

    Arun Sathiya
    Arun Sathiya4Happiness Engineer, Automattic · Written
    Great product + generous free tier. Disclosure: I work with the team on launch and marketing.
    CommentsShare
    • The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

      It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

      The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

    • Arun Sathiya
      Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

      Comments (2)
  9. Charles CH Mandel
    Charles CH MandelFounder @ Parisian Design · Written
    - ease of use - has a wordpress plugin - free tier has all the relevant features
    CommentsShare
  10. 2
    Zendesk 3.0

    Software for better customer relationships

    Jack Dweck
    Jack Dweck20Product Manager at Unroll.Me · Written
    Zendesk has a new live chat feature that works pretty well.
    CommentsShare
    Vo Van Dang
    Vo Van DangYêu đồ gỗ, thích đi chơi xa với bạn · Written
    Zendesk is awesome
    CommentsShare
  11. 2
    Zopim

    Live chat, lets you talk to visitors on your website

    dimitar inchev
    dimitar inchevTeam Coworkies & StartupBerlin.co · Written
    In few websites I use Zopim as it also give real-time analytics on who is on the website. And it has a Free version you can try out or use on smaller projects.
    CommentsShare
    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      One of those user-friendly, simple live chat apps, especially useful for one-person teams looking for a freemium live chat solution. An auto translation feature might turn out really useful for those running their business in multiple regions.

  12. Simple and easy live chat tool to talk to your customers, affordable pricing. You can even download the chat history for any future reference.
    CommentsShare
  13. Sergey Stukov
    Sergey StukovCo-Founder, UserEcho · Written
    Sergey Stukov made this product
    GetInChat has a have very responsive and committed support team and we able to implement new features fast.
    CommentsShare
  14. Vineet Gupta
    Vineet GuptaInternet Technologies Evangelist · Written
    We are using ProProfs Chat to communicate with our customers. Since we are a startup, we needed a tool that can help our business do beyond attending routine customer questions. With ProProfs Chat, we are currently sending proactive chat invitations to engage website visitors and our cart abandonment rates have reduced by 17.5 percent from last month to be precise. We are also using this live chat platform to display our best offers as well as to pitch premium products to our customers. The level of customization is fabulous and the mobile app is equally fantastic too. So far so good! No qualms whatsoever!
    CommentsShare
  15. 1
    LiveChat

    Premium live chat and help desk software for business.

    Daria Zwierz
    Daria ZwierzOnline Community Enthusiast · Written
    The best solution for quick and efficient customer communication.
    CommentsShare
    • Kaan Aksoy
      Kaan AksoyA person who doesn't headlines

      It is a solid product but one thing (quite silly in my opinion) makes it quite useless in our case.

      If a visitor does not provide his details the at the beginning (they call it pre-chat survey) you can not add those details (email,name) afterwards.

      You can have a 2 hours chat session with a visitor but visitor will stay as unknown since you can not add the information you gathered during the chat session. How st..id is that?

    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      Love LiveChat for its simplicity, easy integration and customer support 👍

  16. João Vicente Farias Santos
    João Vicente Farias SantosI help companies grow in the web · Written
    great tool and affordable price
    CommentsShare
  17. I'm involved w the company and think they are the best for coaching live sales chat agents.
    CommentsShare
  18. 1
    Smallchat 2.0

    Slack app for chatting with visitors to your website.

    Lydia Sellers
    Lydia SellersProduct Growth, Pathwright · Written
    Smallchat is a great resource if you or your team uses Slack for messaging. :)
    CommentsShare
    • West Kast
      West KastArt Director, Digital Designer

      Excellent Freemium! Congrats team. This is the most straight forward and modern conversational web app I have ever tested (and I tested a lot! Pheeew.)

      Slack integration is brillant ;-) UI dashboard and chat widget customization are top and neat. Yes!

    • Mehmet Arin
      Mehmet ArinCo-founder of Shelfi E-commerce platform

      We are using Slack at the center of our workflow and for our SaaS platform we are collecting customer tickets via a chat widget. We have been using/testing with slaask, chatlio, small.chat, intercom, crisp talkus ... etc for a long time now. I have written e-mails, created feature/debug tickets to most of these slack+chat widget integration solution providers for our simple needs, and at this point I think I can say that I am a frustrated and exhausted expert on slack chat widget integrations.

      I have had really high hopes for small.chat when they have released their beta. Even the beta provided really neat and simple solutions the other guys lacked. For starters small.chat provides the cleanest admin UI and grouping channels is a quite practical approach. For our workflow and sanity it is much better than others "create a new channel for every conversation" madness. Threads keeps your conversations well organized and tidy. (But if a customer opens up a conversation after 24 hours it is a new thread on the same channel so you will have to search for previous conversation so it is not always practical.)

      Small.chat matches your widget with a channel so each widget that you embed on your site means a different channel on slack. This sounds neat at first but it turns to be a problem afterwards. Since channels are also widget configurations, their auto-messages, contacts and behaviors are attached to channel. Which means even when you need to show a different greeting message to a customer group you will have to create a new channel.

      Unlike slaask, talkus and most others there is no multi-language support(You can customize widget texts for only one language). And also there is no feature to create bot-messages for frequently asked questions.

      Widget can be customized to a degree(I can not even change my name visible on widget) but even with business tier options it feels limited(no async loading, creating channels dynamically etc ) It requires you to upgrade tier for most basic widget events. (Even show/hide ability requires you to upgrade!)

      It doesn't provide any 3rd party integrations. So no facebook, twitter integration and no CRMs. You can not export conversations to a file.

      Small.chat has all the pointers and good intentions of a great product but they have a serious problem and worst downside:

      The team is extremely slow with feature releases. It took them nearly 2 years to add simple file uploading functionality. This is why small.chat feels like a side project of a single developer with a full time job and not a dedicated team. Which is too bad because small.chat had all the right indicators for a great and useful product.

      Anyway if you have simple "customer > slack" chat requirements and a having few support conversations a day you will be ok with small.chat.

      At this point we gave up expecting any better solution from current widget providers and developed our own "chat to slack widget". If you are also frustrated with current solutions and would like to be a beta user send me a message.

  19. 1
    mssg.me

    Easiest way to gather all your messengers with one link

    Maksym Kholod
    Maksym KholodFounder, mssg.me · Written
    Maksym Kholod made this product
    If you need to chat via messengers
    CommentsShare