Which live chat tools do you use to talk to customers?

There are so many tools out there for real-time customer chats. Which one do you use and more importantly why?
dimitar inchevTeam Coworkies & StartupBerlin.co · Asked

4 recommended

8
Intercom

Communicate personally with every single customer.

Emily Hodgins5Community and Marketing, Product Hunt · Written
Intercom is a great live chat tool for talking to customers. It's easy to use and the team keep rolling out updates like intercom educate which is a more personal and interactive way of sharing a knowledge base or faq.
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Kate42Community @ Product Hunt · Written
We started using Intercom a few months after I first joined Product Hunt and I pretty much instantly fell in love with it! It honestly makes communicating with customers so seamlessly easy. Intercom also has an amazing support system and broad offering of other tools for customer engagement, etc. that make it an "easy sell".
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2
Driftt

Customer communication app for product marketers

Kyle HessFintech Product Manager · Written
I used Driftt for a little bit. I liked that they were focused on just this chatting (whereas Intercom has lots of products), had a low cost "entry level" plan, and had nice slack / iOS app integrations. Good experience overall... and it seems like they're coming out with more cool stuff.
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Kunal Bhatia22Co-founder & Design Lead @SlidesUp · Written
I'm a fan of Intercom, all their products, and writing. However, I'm now convinced that if you want to focus on just sales, and especially if you are just starting out, Driftt may be better for you. They help you get qualified leads, direct the chat to the right person on your team with a bot, and schedule appointments to discuss further.
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1
Zendesk 3.0

Software for better customer relationships

Jack Dweck15Product Manager at Unroll.Me · Written
Zendesk has a new live chat feature that works pretty well.
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1
Zopim

Live chat, lets you talk to visitors on your website

dimitar inchevTeam Coworkies & StartupBerlin.co · Written
In few websites I use Zopim as it also give real-time analytics on who is on the website. And it has a Free version you can try out or use on smaller projects.
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