Which live chat tools do you use to talk to customers?

We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

A great application to automate engagement with your visitors, focusing on personal approach towards your customers

Definitely recommend it and they have a free plan that does a great deal.

Easy setup and installation. Using it for our ecommerce store Pacific Outbound Clothing Co. We've been bouncing around multiple chat apps and each one has their own little quirks that we didn't like on mobile. But this one has proven to stand above them all. Looks great on the website and just worked. The backend dashboard could use a little color -it's all just very white- but that's just me. I think this product is going places.

Thanks very much for sharing this simple yet effective tool with the PH community. Will recommend Chaport to those who are looking for this. Congrats and Thank You! 👍👍👍

I like Sales IQ for the ability to track the leads and the probability of closing, a live chat which might turn out to be quite useful for B2B businesses aiming to close more deals through their website.

I have been using Zoho SalesIQ since the introduction of the bundle Zoho CRM Plus. It is very easy to implement and to use. It is lead scoring feature helps identify the visitors and prioritize them.

It s great tool

The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

One of those user-friendly, simple live chat apps, especially useful for one-person teams looking for a freemium live chat solution. An auto translation feature might turn out really useful for those running their business in multiple regions.

It is a solid product but one thing (quite silly in my opinion) makes it quite useless in our case.

If a visitor does not provide his details the at the beginning (they call it pre-chat survey) you can not add those details (email,name) afterwards.

You can have a 2 hours chat session with a visitor but visitor will stay as unknown since you can not add the information you gathered during the chat session. How st..id is that?

Love LiveChat for its simplicity, easy integration and customer support 👍

Excellent Freemium! Congrats team. This is the most straight forward and modern conversational web app I have ever tested (and I tested a lot! Pheeew.)

Slack integration is brillant ;-) UI dashboard and chat widget customization are top and neat. Yes!

We are using Slack at the center of our workflow and for our SaaS platform we are collecting customer tickets via a chat widget. We have been using/testing with slaask, chatlio, small.chat, intercom, crisp talkus ... etc for a long time now. I have written e-mails, created feature/debug tickets to most of these slack+chat widget integration solution providers for our simple needs, and at this point I think I can say that I am a frustrated and exhausted expert on slack chat widget integrations.

I have had really high hopes for small.chat when they have released their beta. Even the beta provided really neat and simple solutions the other guys lacked. For starters small.chat provides the cleanest admin UI and grouping channels is a quite practical approach. For our workflow and sanity it is much better than others "create a new channel for every conversation" madness. Threads keeps your conversations well organized and tidy. (But if a customer opens up a conversation after 24 hours it is a new thread on the same channel so you will have to search for previous conversation so it is not always practical.)

Small.chat matches your widget with a channel so each widget that you embed on your site means a different channel on slack. This sounds neat at first but it turns to be a problem afterwards. Since channels are also widget configurations, their auto-messages, contacts and behaviors are attached to channel. Which means even when you need to show a different greeting message to a customer group you will have to create a new channel.

Unlike slaask, talkus and most others there is no multi-language support(You can customize widget texts for only one language). And also there is no feature to create bot-messages for frequently asked questions.

Widget can be customized to a degree(I can not even change my name visible on widget) but even with business tier options it feels limited(no async loading, creating channels dynamically etc ) It requires you to upgrade tier for most basic widget events. (Even show/hide ability requires you to upgrade!)

It doesn't provide any 3rd party integrations. So no facebook, twitter integration and no CRMs. You can not export conversations to a file.

Small.chat has all the pointers and good intentions of a great product but they have a serious problem and worst downside:

The team is extremely slow with feature releases. It took them nearly 2 years to add simple file uploading functionality. This is why small.chat feels like a side project of a single developer with a full time job and not a dedicated team. Which is too bad because small.chat had all the right indicators for a great and useful product.

Anyway if you have simple "customer > slack" chat requirements and a having few support conversations a day you will be ok with small.chat.

At this point we gave up expecting any better solution from current widget providers and developed our own "chat to slack widget". If you are also frustrated with current solutions and would like to be a beta user send me a message.