Nothing frustrates a customer more than repeating themselves on every call.
Memories lets your agent recall what happened in earlier conversations with the same person, so a returning caller does not start from zero.
In @Vaani Developer Platform you can choose how many past calls it remembers. Let one agent see the history of related agents, so the handoff between them feels continuous. also bring in your own customer details from your systems, such as plan, last order or account status from APIs
The result is calls that feel like a conversation with someone who knows you.
What should an agent remember about a returning customer?
Saw the demo on the launch day, took the demo as well. Very very comprehensive product. I think this is true developer platform, built with deep feedback from businesses and developers alike.
@abhishek_jain71 Hey Abhishek, Glad you loved the demo on the launch day, yes, we put a lot of efforts to putting all our learnings from our enterprise deployments back into our product for builders to give them max control n configurability!
@abhishek_jain71 it was nice to meet you in pre launch party. Glad you liked vaani platform, can't wait to witness what you build next on the platform!!
In India, people switch between English and local languages pretty quick within the same call 😂 Does it automatically handle that?
Yeah @ramana_abhishek we absolutely do that!, our platform's architecture lets you handle these code-mixed cases withease!
Would love for you to check it out!
@ramana_abhishek it's super smooth, and all credit goes to language detection model which is trained across almost all the language in the world and ofcourse the intelligence layer. So try on platform and experience first hand!!
I thought building a voice agent would be easy but then I realised having to connect telephony, models, tools and all the little things around it.l is a huge task. It is interesting to see Vaani bringing them all together at one platform. Well done!!
yeah @krutiparekh16 , that's the real problem, stitching multiple systems to together and at the end it, we'll figure out that the systems aren't talking to each other that well.
We have solved all these problems for every who's trying to build with voice ai so the builders don't have to worry about anything voice.
@krutiparekh16 thanks you so much. Yes it's one stop solution for voice Agents, from building an agent to deploying and to post call analysis.
When the real phone conversations start, it’s very different from demo. So the training/design around objection and interruption handling is amazing. 👏
Hi@ragsyme , happy to know you tried out the platform and found it amazing!, do try more use cases and share with us on how it went!
@ragsyme glad you liked it. Thanks for for building on Vaani platform
Very impressive. I created an account and played a little with it.
Hey@nitinthisside_, That's amazing to know,, may be try it a lil more and let me know how it went, cant wait!
@nitinthisside_ thank you so much bhai, glad you liked it.
I tried building an HR reimbursement voice agent that collects employee information through conversation and uses OCR to scan, verify, and process bills. It works amazingly well! Congratulations to the team! 🚀
Looking forward to using the Vaani platform!
The ability to design call flows, handle interruptions and objections, connect knowledge bases, and automatically extract structured data from calls is impressive. Especially interesting is the multi-model orchestration with automatic fallbacks. This removes a lot of complexity from building reliable voice agents.
Hey @rohithreddy , yup we have been working towards perfecting all these features over the last 1 year, Thanks for the support!
@rohithreddy glad you liked core features of vaani platform. Pretty excited!!