What if an AI agent can remember the caller?

Nothing frustrates a customer more than repeating themselves on every call.

Memories lets your agent recall what happened in earlier conversations with the same person, so a returning caller does not start from zero.

In @Vaani Developer Platform you can choose how many past calls it remembers. Let one agent see the history of related agents, so the handoff between them feels continuous. also bring in your own customer details from your systems, such as plan, last order or account status from APIs

The result is calls that feel like a conversation with someone who knows you.

What should an agent remember about a returning customer?