TipTap
Customers tip support agents that help them the most
178 followers
Customers tip support agents that help them the most
178 followers
TipTap lets customers tip the support agents who helped them - directly, after a great interaction. We plug into any existing helpdesk like Zendesk, Intercom, Freshdesk, etc. and add a tipping flow at the end of resolved tickets. Customers who had a great experience can leave a tip. Agents earn extra income. Companies retain their best people. Zero cost to the company. No restructuring. No salary changes. Just happier agents and better internal metrics.
Free
Launch Team / Built With
TinyFishSearch, fetch and browse for AI agents. Claim 30% bonus!
Promoted
it's a great approach on the zero cos' model. i'm curious how you guys handle the payout logistics and tax reporting for the agents so it doesn't create extra work for our hr team. if that's automated, this is a 10/10. congrats.. @dan_tiptap
Recently, I had the worst experience after buying a product that never arrived. The support completely changed that and fixed it by being very helpful. I would have definitely tipped the person if I had the chance, but would have loved the company to be involved. Do you have an option to allow the company to double or triple the tip?
@bengeekly That's exactly the kind of moment TipTap is built for. We always encourage companies to reward their top-performing agents, but it's never mandatory.
Every company gets access to their own dashboard where they can see each tip and identify their top performers. If they see fit, they can use that data to reward agents additionally for their excellent work.
Glad to hear the support team turned things around for you!