Live Chat Playbook

A Guide to Using Live Chat to Grow Your Business

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Sujan PatelMaker@sujanpatel · Co-Founder of Mailshake
@iambii and I wrote this guide to demonstrate the many functions of live chat. I've personally used live chat to drive leads/sales for my many SaaS companies and talk to/learn about customers. When done right It can be one of the most powerful ways to engage with customers. Here's a link to the downloadable version:
AmbiMaker@iambii · Head of growth and partner acquisition
Thanks much @sujanpatel for hunting this playbook! A key focus for Zoho's content in 2017 is around educational content like, 'How to' and 'Step-by-step guides' on how our prospects and 25 Million users can start and grow a business. This play book being the first in that series, I had an wonderful time collaborating and co-authoring this book with you. Hope the PH community finds this live chat guide useful. Feel free to ask me any questions about this playbook or Zoho in general.
Mark Lindquist@markaulayculkin · COO
I've got live chat installed but use it pretty passively to answer questions when someone reaches out. There are some really great tips on how to use live chat actively to move visitors down the funnel. Thanks so much for sharing this!
AmbiMaker@iambii · Head of growth and partner acquisition
@markaulayculkin thanks much, glad that you found this guide useful.