Mel at BOSS.Tech!
by•
Hi, I’m Mel. I work on customer experience at BOSS.Tech. I believe great products aren’t just functional. They’re memorable. I focus on how customers move through the product, how everything connects, and how we can keep improving the experience every single time someone uses it. Happy to chat about how we design with people in mind.
41 views
Replies
Totally biased opinion here, but Meli is THE BEST in Customer Success! I'm so proud to work with you, Mel! Thank you for actively participating in our Product Hunt LAUNCH!!! What in your experience has best prepared you for your role at BOSS.Tech?
@felicitemoorman I’ve always been a little obsessed with how things feel to use.
I studied Public Relations with a focus on organizational behavior, which basically means I learned early on that people don’t experience products in isolation. They experience systems, processes, messages, and all the little moments in between.
That carried through my time at Intel, Microsoft and Amazon, where I worked closely with customers every day. Helping them navigate complex tools, remove friction, and turn “this is confusing” to “oh, that makes sense.” into - "Oh I am deeef using this AGAIN!!" Those roles taught me that great experiences aren’t about more features. They’re about clarity, flow, and trust. Add a tbsp of tech and ta-daaa! BOSS.Tech is where all of that finally comes together. (can you tell i'm on my baking era)
@mel_mc "Add a tbsp of tech and ta-daaa!" That's some FIRE (brick-oven anyone?)! We're super lucky to have you on the BOSS.Tech Team! Cheers to YEARS together (and maybe forever)!