About
Hi, I’m Mel. I work on customer experience at BOSS.Tech. I’m deeply focused on how it feels the first time you open the app, the second time you use it, and the hundredth time when it becomes part of your routine. I believe great products aren’t just functional. They’re memorable. I spend my time thinking about how people move through the product, where things feel effortless, and where small moments of friction can be improved. I care about clarity, flow, and connection. How features work together and how the system supports you instead of getting in the way. My goal is to make every interaction better than the last and help people feel confident, supported, and understood every time they use BOSS.Tech. Ask me anything about real-life use or experience-led design.
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