The in-app community platform for SaaS companies
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KP

Turf - The in-app community platform for SaaS companies

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Netlify
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Create community forums, customer feedback boards, knowledge bases, roadmap displays, change logs, feature request boards, bug reporting forms, academies, technical documentation hubs, and online events - in one centralised hub that embeds in your application.

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KP
Hunter
📌
Hey PH fam 👋 Today, I'm super excited to bring Turf to the wider tech & startup community around the world! 🌎 Let's zoom out for a bit. Don't you agree that we're living in the golden age of SaaS, with new products popping up daily? And when throw AI into the mix, the sheer number of software products being created around the world is off the charts. But here's the million-dollar question: when building a product gets this easy, how do you keep your users retained/engaged and coming back for more? Enter Turf: the in-app community platform built specifically for SaaS companies. 🚀 Why am I so hyped about Turf? Because I don't think I've seen a community product with THIS MUCH FIREPOWER in recent years. The feature set included is just impressive. You'll have to see for yourself. The best way I can describe it is: Imagine having a Swiss Army knife for user engagement. From forums to feedback boards, knowledge bases, roadmaps, change logs, academies - Turf's got it all. And the fun part? It's all wrapped up in a super simple embeddable widget that lives right inside your SaaS app. This was a very novel execution to me when I first saw it. And there's one additional power feature that stuck with me. Turf isn't just about building communities - it's about measuring their impact. 📊 Turf gives you the analytics to tie community engagement directly to your bottom line. Churn reduction? User activation? Revenue growth? Turf's got you covered. I recently got a sneak peek of Turf's demo from the founders and it was incredible. The team behind it really gets the unique challenges SaaS companies face. They've been there, done that, and now they're solving a problem we've all been grappling with. Big shoutout to the Turf team (Olivier & Tim) who are here today 😀 Check out the tool and feel free to drop any comments, questions or suggestions below ⤵️
Olivier van den Hoogen
Maker
@thisiskp_ Thanks for all the help! Appreciate the support and guidance 🤙
Antoni Kozelski
@thisiskp_ Congratulations on the release of Turf! Turf understands unique problems! Great teamwork🦾
Olivier van den Hoogen
Maker
@antonikozelski Appreciate it!!
Mark Schiefelbein
@thisiskp_ Great find!
Max Savonin
@thisiskp_ Hey there! Turf sounds like a game-changer for SaaS user engagement. Here are a couple questions to dig deeper: - Can Turf be customized to match the specific branding and user interface of each SaaS application? - Does Turf offer a free trial period for SaaS companies to test the platform before committing? I'm a developer interested in seeing how Turf integrates with existing SaaS applications. If there are opportunities for developers to contribute or explore the API, I'd be interested in learning more. Keep up the great work!
Meenank Minnu
Been looking at Turf and it's purely designed for SaaS companies. Fb groups are dead, I tried discord and grew to 15K but 0 analytics. It's just people with funky gaming names. - My CEO asked. I couldn't do anything and I wish I found Turf back then. Good job Turf team and yes, community is the future!
Olivier van den Hoogen
Maker
@superminnu Appreciate the support man! Let's catch up some time!
Olivier van den Hoogen
Maker
@superminnu For SaaS companies it is really hard to launch on FB groups, Discord, or Slack and drive some organic peer to peer community activity from their user base. Besides the lack of basic features that allow you to properly manage your community (like analytics, as you mentioned), generating community engagement in the first place is a big pain point. SaaS users want to be active in your community when they are using your software in real time or when they have just used it. It is very important to make it as easy as possible for users to participate in the community, in these moments. Besides that you can not centralise any other modules in your community on FB, Discord, or Slack. This creates a lack of incentive to go to your community and means people will be less exposed to your community in the first place. It really comes down to making your community the single meet point for your users.
Meenank Minnu
@oliviervandenhoogen Yess! and congrats on #1
Tim Pouw
Maker
@superminnu thanks for your support!! Its a neck and neck race for #1
Andreas Sohns
I'm impressed by the private channels feature. It's perfect for creating exclusive spaces for different user groups on internal teams.
Olivier van den Hoogen
Maker
@andreas_sohns Yes! Thanks. It could also be great for creating subcommunities or gated areas for users on a higher subscription plan or even for partners
Tim Pouw
Maker
@andreas_sohns awesome to hear that from you Andreas!
Olivier van den Hoogen
Maker
Hey everyone!! 👋 It has been a long time in the making but I am super excited to finally share Turf with all of you on Product Hunt. Turf is a community platform for SaaS companies, that allows you to create: 🌸 Community forums 🌸 Customer feedback boards 🌸 Knowledge bases 🌸 Roadmaps 🌸 Change logs 🌸 Feature request boards 🌸 Bug reporting forms 🌸 Academies 🌸 Technical documentation hubs 🌸 Live chat help desks 🌸 Online events All in one centralised hub that is completely embeddable inside you SaaS application or website with our in-app widget. SaaS companies build communities to either increase customer engagement & lower customer churn, reduce support costs, or increase user acquisition. To experience those benefits you need to be able to get your users to participate and consistently be active in your community environment. When we started out 2 years ago we noticed SaaS companies were having trouble getting their users to participate in their community environment and to measure the ROI and business impact of the community once their users were actively participating. We set out to solve this. While solving this, Turf turned out to also be a great way for smaller SaaS companies to cheaply and easily launch all their must have customer facing modules. Whether you are looking to launch a community or just want to easily build for example a knowledge base or customer feedback board, we would love to get your feedback so make sure you give it a try! 🤙🤙 I am incredibly proud of what the team and I have been building and am excited to finally share it with all of you! We will be available to reply to all your questions and messages, so make sure you post them 😁
Tim Pouw
Maker
@oliviervandenhoogen well described, as always. Appreciate you big time my co-founder! Let’s go for the 1#
Tim Pouw
Maker
Tim Pouw
Maker
It was quite a journey, to say the least…😁😅 Starting this together with my amazing and talented co-founder Olivier 2 years ago. We were discussing some community building initiatives with other SaaS, while working at our agency, and saw an opportunity to service this market on a bigger scale. In the beginning, we were dealing with a crazy fast-moving economy, then some macroeconomic changes, Covid came in and, in the meantime, community building keeps evolving. Nowadays, we are riding the AI wave and this will inevitably change the community part, but the question “how” and “why” is something we discuss weekly with a variety of relevant professionals. The beautiful thing about all this: our goal remains the same: helping SaaS companies reap the benefits of community building. That's why I'm very excited about the launch on Product Hunt. Every feedback or request to connect further in more detail is super super valuable!! Would love to hear from you!! Tim
Tim Pouw
Maker
Thanks everyone. It was quite a session so far!! Will close my eyes for a couple hours and excited to see the final results!
Stefans Keiss
Congrats on the launch! How does Turf handle user data privacy within the community platform?
Olivier van den Hoogen
Maker
@memphys_sk Thank you! We don't share user data with any 3rd parties and perform regular audits. We cover this in depth in our terms and conditions as well, so if you want to have a deeper look, it's on our website.
Tim Pouw
Maker
@memphys_sk thanks. Why do you ask specifically. We host our data on AWS and are GDPR.
Glenn McWhinney
All signed-up using your gift code — thanks! The product looks very clean and beautiful so good job there. I would like to see API access on all paid plans (it's a deal breaker for me and probably others in the NoCode / LowCode community if experience is anything to go by). I'd also like to suggest adding Webhooks alongside the API please 🙏 I'm impressed that you have allowed for unlimited members on all paid plans so thanks for that too. Other platforms use member numbers to drive people to the next paid plan which never made sense to me 🤷‍♂️ We run digital courses as part of our business and so I'm keen to see how well Turf will support these sorts of features in the future: multiple courses, cross-sells, user permissions, course payments etc. It looks as though the Academy is the start of this side of your platform perhaps?
Olivier van den Hoogen
Maker
@theflowagency Appreciate it Glenn! Noted. We will most likely add API access together with webhooks to all the paid plans soon - valid point. Yeah the member limit thing doesn't make sense, especially for SaaS companies and the fluctuating user base sizes. Indeed! The academy feature is the basis for our future course functionality that we will be building out more in the future. We will be providing all the need courses functionality in the near future hopefully 😎
Glenn McWhinney
@oliviervandenhoogen Thanks for replying Oliver and that's very encouraging news indeed. You have a real shot here at being the first all-in-one platform to get it right and there are soooo many SaaS owners in need of this. I look forward to being a part of this journey with you and in the meantime, have an amazing launch day 🔥🚀
Olivier van den Hoogen
Maker
@theflowagency Thank you! 😁
Tim Pouw
Maker
@theflowagency amazing to receive your support on all different kind of platforms. A real tech enthusiast, I would say. Appreciate it!!
Konok Nazmul
This product is absolutely valuable for SaaS companies looking to boost user engagement and retention. With a comprehensive suite of community-building features and powerful analytics, it's a must-have tool for any serious SaaS business. I will definitely try it.
Olivier van den Hoogen
Maker
@konok_nazmul Thanks for the kind words! Let me know what you think after giving it a try. Would love to get your feedback.
Konok Nazmul
Tim Pouw
Maker
@konok_nazmul thanks a lot!!
Umar Lateef
Congrats on your PH launch @tim__pouw @oliviervandenhoogen. I have already had the pleasure of working with the product and the team behind it and Turf is a very serious competitor in the space for startups creating communities. I wish you all the best with your launch and as ever you have my full support should you need it
Olivier van den Hoogen
Maker
@umar_lateef Thanks man! It was a pleasure to work together in the past and as always, appreciate the support!!
Tim Pouw
Maker
@umar_lateef our backbone for success ;) The flight has just started Umar. Ready to become the unicorn we have in our mind… Stay tuned.
Tim Pouw
Maker
Paul Richards
This looks really cool, I use canny.io for customer feedback and roadmaps but this looks like it has so much more.
Olivier van den Hoogen
Maker
@paul_richards1 Thanks man! Canny is a great tool for just customer feedback and roadmaps. We really try to provide the majority of customer facing modules in one centralised environment, with community and communication between your users at the heart of it. We provide native functionality for every individual module but also allow you to just integrate your existing modules such as Canny. For Canny we also have an out of the box embed integration available for example. So your canny boards can be accessed and also live in your community environment together with all your other customer facing modules. Hope that helps!
Tim Pouw
Maker
@paul_richards1 appreciat the support first of all and good point.
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