Hey everyone - very excited to be launching Service Protect, our biggest update yet. Now our wizard syncs with your email to create a dashboard of all your purchases, making it easy to file a case with just one tap. And even better, if your flight is delayed or canceled, he'll proactively offer to help. Would love to hear what you think!
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I just recently opened my first case with Service, and I've loved the process so far. Connecting my email now! 😸
I've used Service to solve problems with airlines, with TiVo and others. Michael, do you find big differences between how the airlines comp users for different problems, or is their behavior consistent across carriers?
@hunterwalk pretty varied... foreign based carriers are in general much less generous than their US based counterparts. For example, US based carriers are under no legal obligation to compensate you for a delay as opposed to European carriers (under EU 261), but they do so as a form of good customer service.
@schneider I've used service a couple times, great experience!
I was wondering how service protect handled emails, specifically privacy. If it was done in house I'm assuming service polls my email, and crawls new ones to find my recent purchases? Is that it?
@andrew_breck yes, that's basically the way it works. When you connect the first time it also gets your historical purchases. We don't store the actual emails only the meta data on purchases / itineraries to be able to create your dashboard and help you if you have an issue.
Sounds promising and I like that you don't limit this email sync to a certain product vertical. 'He'll proactively offer to help'? How does that work? Like a notification? You guys sync to flight delay info? I'm excited
@nicoprincen with flights specifically we monitor your travel for disruptions - delays and cancelations. In the event of a delay over 2 hours or a cancelation, we'll reach out and offer to help - all you have to do is one tap and we'll take it from there!
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Hey Michael! I love what you're doing and this new product... When is this coming to Android?
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