Automate answers to operational and product questions, harness the know-how shared in chat, and manage repetitive queries. Save your team hours a week and focus on impactful work. 🔥🚀
Hello dear Product Hunters 👋
I am so excited about today's launch. Can you tell? This update comes after a year of talking with customers and iterating on feedback. Personally, I had loads of insightful conversations with Product Managers, Operators, Founders, Sales Enablement, and Support. And there was one recurring theme — people keep asking questions in Slack. In the words of one Product Manager, "Slack has become a nightmare." I felt for him. The pain was painted all across his face.
Even teams that had robust documentation and had implemented AI enterprise search still faced the same problem. The problem is that:
Adoption: People don't go to the new place. It's easier to ask.
Hallucinations: AI-generated answers come up with stuff.
In a recent conversation with a business owner of a pet insurance company in Australia, I learned that they tried one of the popular AI support assistants, but it was producing unreliable results, which made it a liability.
We knew that the only way we could solve this is by:
A. Instant adoption: Delivering answers right where people ask them (in Slack).
B. Verifying content: Company experts would have the final say on the AI-generated answers.
Basically, the AI does the heavy lifting, and the experts on the team just supervise it.
I am so proud of the team for coming this far. The product is deceptively simple, and we put a lot of care into keeping it this way. Because at the end of the day, we believe that there are more important things in your day than documenting and answering questions. I sincerely hope this product will help great teams do more meaningful work.
@andreas_sohns Thanks for the support, Andreas! Exactly! It's a zero-effort documentation. It's the human know-how, captured and organized by AI for the benefit of the human again.
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🔌 Plugged in
At my first company Cobalt we had multiple channels in Slack to answer questions in a centralized way to avoid DMs to key personel, but even with those channels, the burden was still on a few individuals to constantly answer recurring questions. Often these individuals were the best in the company, so it was not a valuable use of their time.
QuestionBase solves this problem by automating questions on slack. So for me it was a no brainer to invest in them.
@ctraganos Thank you, Chris! Wow we've been on a journey for these past 10 years! There's so much potential to reclaim people's time from busy work.
Really happy to have you onboard!
@francescod_ales Thank you for the support! You are the best Francesco!
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You guys nailed it with Question Base! Automating Slack responses is a huge time-saver. Love how it streamlines repetitive tasks and boosts productivity. Great job!
@yashvant_yp Thank you for the support! You're so right. Answering in Slack is such a time-wasting activity for growing and remote teams.
We've heard about companies adding a Product Manager per feature to respond to related questions in Slack. Or making #ask-product channels where all the support agents post urgent questions and their PMs and engineers are routing shifts in responding.
There's so much manual work that AI can do now.
@mitko_ivanov1 Thank you! Yes, you were one of the very first people to try it. Tons of improvements in this update. Excited to power up your team again :)
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