Lumen
AI order tracking support for Shopify stores
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Mani Kandan

Lumen - AI order tracking support for Shopify stores

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Lumen is an AI order tracking chatbot for Shopify stores. It answers WISMO questions from your storefront, pulls live order and tracking details, detects frustrated customers, and escalates to your team with full context.

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Mani Kandan
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Hey Product Hunt! I built Lumen because Shopify merchants spend too much time answering the same order tracking questions. Lumen sits on the storefront, answers WISMO questions in real time using order and tracking details, and escalates frustrated customers to the team with context when a human should step in. I would love feedback from Shopify founders, ecommerce operators, and support teams: what would make this more useful for your store?