Thanks @hnshah for featuring KeyReply today on launch!
@carylyne@xumx and I built KeyReply to help mobile sales teams and SMBs with support roles respond better and faster to customers. You can expect to save 3-5 mins per reply that otherwise requires you to type in all the information.
1. KeyReply works as your team’s dropbox for communications - add, edit responses on the iOS app and on the web (app.keyreply.com)
2. You can send KeyReply templates from your iOS keyboard on any application - email, SMS, Messenger, WhatsApp, AirBnB, SalesforceIQ, Inbox etc (keyreply.com/usecases)
3. Help getting started - we have set up some tutorial templates for your team and feel free to drop us an email to get a complimentary 30 mins template setup session where we help your team get started like how we did so for our earlier customers.
Walkthrough for one use case with SalesforceIQ:
We have quite a no. of things baking in the pipeline too to make KeyReply even more awesome for your team. Let us know your thoughts and we will love to help your team work better on the go!
@jasonlinjj Thanks! We're looking forward to your feedback!
Report
Congrats on the launch guys! More and more are we moving towards a mobile oriented lifestyle, doing tasks on the go. I spend around 660 hours each year commuting (roughly equivalent to the whole month of February – https://medium.com/keep-learning...) so tools like this that enable me to get work done whilst on the go are great. With the trend of mobile only going to continue tools like this will become more and more valuable. All the best with it!
@fredrivett Thanks! 660 hours is a crazy amount of time commuting, WOW. You'll be an ideal power user for us :p
We definitely see the rise of mobile work with more distributed teams, and also with more channels available for work (email, Slack, other chat apps, etc) it's important for teams to have a consistent repository of content they can draw on.
Congrats @spenceryang on the launch: looking forward to use this instead of the oldschool copy-paste the same replies from a spreadsheet on desktop! Will keep you posted on my experience of setting this up. I feel drastically lowering that barrier is key (no pun intended) to a broader adoption for this. :D
btw: added you guys to the ever growing list of amazing Singapore-made products: https://www.producthunt.com/@pie... 😄👊
@pieterpaul Thanks so much Pieter for your feedback and continuos support! We will take that as a pun :P. That is definitely something we will look into:
1) We help some of the larger teams that we work with with ideas on content.
2) We built the web UI for creating content for their teams: app.keyreply.com
3) Looking at improving the sign up flow in the next iteration!
4) Mac/ Android is coming up.
Thanks again!
We've also heard some people asking about how we sit relative to Google Inbox's Smart Reply. We think of it more of a complementary product. Smart Reply is more for short responses within 3 to 5 words, while KeyReply is more for responses that are longer and more structured and premeditated. So you can do the quick response, but also complement it with a couple more taps containing more information to give a more complete and well-rounded reply, without spending much more time. (Also it’s great for people who just can’t bear to give responses like “Nope, sorry.” lol)
This exacly what I need for my daily life. It sounds like a great tool for startups or any teams that have to send the same or very simmilar response to several people. It's cool how it just sits in your keyboard so you can easily paste your past messages anywhere you type :) Can't use it yet as I don't have iPhone. Are you planning on developing an android app?
@madidi707 Thanks! We definitely had the intention to make it as easy as possible for KeyReply to fit in your workflow - so to make sure that teams can get access to their responses everywhere, the keyboard is a logical way to go.
We are working an an Android app, so stay tuned for that very soon! We'll definitely keep you updated when it's available.
Congrats on your launch @spenceryang. As you already knew, we both share same goals: TYPE THE SAME THINGS LESS! At CanvasKeyboard.com, we targeted the short text replacement which means Canvas has not been optimized for long text replacement aka business templates. To me, your product fill this gap perfectly and I will be definitely one of your app users. Looking forward to see more templates in your app.
@farbodsaraf Thanks Farbod for the support and all the feedback to my team thus far. High five on trying to make working on mobile more painless. :D
Report
Very smart to make this as a keyboard. It makes the difference between me checking it out or immediately dismissing it because I don't need another tool to move to.
@itsthisjustin Thanks Justin! Totally agree that we just have too many apps on our home screen now. We are still learning how to make the keyboard more intuitive for you. Let us know how we can improve!
Report
@spenceryang I'd be interested to hear about any plans to incorporate AI behavior now that Google has opened sourced their's. Also what you think your advantage is over something like TextExpander which could replicate a lot of this functionality albeit in a less organized way.
@itsthisjustin That's actually a really good question Justin. We are looking into incorporating AI behavior to improve reply quality for teams. At the moment, KeyReply works well with Inbox/ Smart Reply -
As for the immediate differentiation between Smart Reply by Google and KeyReply -
1) Smart Reply is great for saving 3-5 seconds per reply whereas KeyReply is better for longer responses saving 3-5 minutes per reply
2) When we speak to teams, the huge pain for teams is setting up the communications in a central repository. Different tools are taking their communications everywhere. Through the web UI/ mobile UI, we want to help our customers have everything in the same space, accessible everywhere. The focus will be thus on quality and consistency. We also offer consultation and service for paying customers.
3) Smart Reply by Google now works primarily for Inbox, KeyReply helps people on their WhatsApp, SMS, SalesforceIQ etc
As for the textexpander part, I think a little of each of the above points is really what it is. KeyReply can work for both decentralised teams with autonomous sales people or centralised support functions. :) We realised that the real value for custom templates and consistent communications is in teams - hope to continue validating this assumption going forward! Thanks so much for the questions and let me know your thoughts Justin.
@itsthisjustin Just to add on to the part on incorporating AI behavior - We're actually looking into the open source docs and the approach will be to improve the quality of replies based on statistical analyses and other parameters on top of the machine learning component. We take a bit of cue from Persado (https://www.producthunt.com/tech...) and also Narrative Science too, but focus on effectiveness of replies for teams and the applicability of replies across various channels.
Report
Will save a lot of time and phone calls, thank you very much for bringing this ingenious idea to life.
@nelnel00 Why thank you Christo! ;) It's definitely saved us loads of time. We also find that once teams have their templates set up, it becomes even more productive for everyone.
Replies
Collection.xyz
Tech in Asia
CoinMarketCap
CoinMarketCap
Yolk.fm
Collection.xyz
CoinMarketCap
Shapr for communities
Collection.xyz
CoinMarketCap
AirWander
CoinMarketCap
AirWander
Collection.xyz
Collection.xyz
Collection.xyz
CoinMarketCap
Collection.xyz