Iris - Your modern day emergency alert

@theleovogel Hey Leo, I can understand that. However, it's hard for us to inform you that we've launched in your city if we don't have your information :) Signing up gives us your email and also let's you request your city. Are you in one particular city or a nomad? Asking because you stated that you'll reconsider if it becomes available in *ALL* cities.

@imcatnoone I'm not a nomad but having to think about if a location-based emergency feature on my phone is going to work depending on my location cancels out the usefulness. If anything it's adding something I need to remember rather than taking away something I need to remember. I'm not going to give a company my email address until either they offer me some incentive or I trust them. Right now I have no reason to believe you will offer Iris globally and you haven't earned my trust at all. I think companies in general need to spend more time thinking through their sign up process before just expecting users to give over their private data; especially in the healthcare industry.

@theleovogel Completely agree! :) We're aware of that regarding your info, which is why we actually don't ask you for anything other than your basic info though [name, email/pass to create account and phone number]. So we can create the account for ya and notify you when we scale to your city. No health info goes in until you're truly signing up for the service. Alright though, thanks a bunch for feedback!

@imcatnoone I love the idea of notifying my contacts if my phone sees that I'm at a hospital but if it doesn't work globally, at every hospital, then it's useless to me personally. I believe technology should work for the user; not the other way around. If you can make it work globally, I'd love to sign up :)

@theleovogel 100%. We wouldn't be in the emergency health business if we weren't looking to help the users. It's also a free app. We're not looking for much ¯\_(ツ)_/¯ Scaling globally isn't as easy as 1,2,3. We're working hard to scale to other cities and starting next week plan to do so at a rapid rate. However, we also need to ensure the geolocation technology and infrastructures around the world are sound enough to actually work there otherwise we're actually tarnishing the trust with our users. Sounds great though! Look forward to having you as a user and knowing you'll be covered in the event of a critical moment. Though I hope you never need it!

@automateiq That is solid research. After talking to a lot of folks and medical staff in ERs about this, they shared how useful this is because they always search for an individuals phone and ID so they can get in contact with a loved one. Iris is definitely a set-and-forget product. Much like your Nest Carbon Monoxide detector, we're there in the event that critical moment happens. We like to think of Iris as a good friend—there in those critical moments when you need it and sharing the most relevant and important information with you. At the same time, we understand that in order for individuals to build trust with Iris and learn to depend on the product, communication needs to happen. Which is why in the coming weeks and months you'll see more from us that enables you to interact with Iris on a daily basis if you fall into the category of folks who would need to. In the event that a person is out of space on their phone and are willing to delete a product that plays a large role in aiding you and your family in a critical emergency, the odds are likely the product isn't for that person any way. You know? Which is okay too. There's a reason we have set target groups and we found that it simply isn't of interest for folks between a certain age because of the "Fearless" mentality. I really appreciate your compliment on the product and so grateful for your feedback! I agree, solid research to conduct further. :)

@johnschenk Hah! Thanks so much, John!

@benjudah Thanks, Ben!

@kanhemaphoto Oh yes. Give us 1-2 weeks ;) Have you signed up? If not, please do so in order for us to let you know when we launch in different cities, including SF.

@imcatnoone Signed up!