We’ve redesigned the entire Intercom web app to deliver an even better experience for you and your sales, marketing and support teams. You’ll find a cleaner and more efficient layout, simplified navigation, and brand-new features to help you work faster. Here’s a quick video that covers what’s new: https://intercom.wistia.com/medi...

On average, Answer Bot instantly resolves 29% of your customers’ most common questions and reduces your customer response time by 44%. Your sales and support teams will be more efficient, and your customers’ more satisfied.

Today we’re introducing the ability to embed apps in the messages you send to your customers. Every communication you now send has a clear next step for your customers—making it easier for them to schedule a sales call, subscribe to your newsletter, or take an NPS survey all within in the Intercom Messenger.

Combine the personal touch of video with the automation of bots to deliver personalized and engaging messages at scale. Video Bots see 4x the typical engagement rate of email.

Getting marketing right is one of the toughest challenges facing startups today. Check out our all-new print and audio versions of Intercom on Marketing to hear how we waded through the noise and you can too.