Inbox Grader by Freshworks - Free metrics 📈 for your business and team email ✉️

@yam_regev It's simple. Most small businesses use shared email accounts like contact@, sales@, etc. for their customer service, marketing, sales and other operations. InboxGrader is a small contribution from our part; we want to build a free suite of tools which are easily available for startups and SMBs to use and improve their business productivity in 2018. We know what it's like to be a small startup and want to pioneer efforts to giving back to the community, in whatever small way we can. When you eventually grow bigger and consider moving out of Gmail, we want to be on the top of your mind and give our product offerings a trial. That's our business reason to make InboxGrader FREE FOREVER.

@gerbz Hey Greg! Yes, in fact while testing we realised Promotional mail and updates make up for almost 45% of all inboxes! When calculating metrics, while we do show you the total count of emails your inbox has gotten, we intelligently REMOVE all the social and promotional email you receive in the following metrics. We also try to ascertain which contacts are more important to you by figuring out who you've replied to. (Check out the "Top Contacts" section of the report) By the way, since you get a lot of email, how heavily do you use Labels?

@jumbld sweet - we use lables heavily. If I could say "ignore this lable from my calculations" it would resolve everything. Most lables are applied by an ever growing list of filters.

@gerbz super! Gmail labels and filters are such a boon. by the way, label based filtering is exactly what we're building next.. ;) Would love to have you trial it when we go live with that

@gerbz This is Ajith from the UX team. I wanted to understand your expectation from Inbox Grader. If you're willing to have the conversation can you give me sometimes over this week that would work for you?

@gerbz or you can simply email me at shyama@freshworks.com with your thoughts on how we can make inbox grader really useful for you. Eagerly waiting to read your inputs. Thanks for your time !

@yam_regev :) Fair question. Unfortunately GMAIL hasn't made available yet, a granular IMAP API access that can allow just "READ-ONLY" of the email headers (i.e. from/to/timestamp). Hence we had to resort to this full access permissions of your inbox. This is common with most popular gmail add-ons like boomerang/streak etc. Just to give you more context, as stated in our terms & privacy policy, we take data privacy & security very seriously. We can legally only read email headers (from, to, timestamp) which is needed to generate the metrics. We don't read subject or body of the email. We don't even store the from/to/timestamp as is. We only store your computed metrics so that we can send it over email & show you trends of how your metrics are improving over time. I hope the insights & the value it will provide over time, will make up for the extra permission.

@yam_regev - May i know, if you are finding the present metrics & video useful. What metrics have we missed or what functionality you would want added in v2.0 of inbox grader ? Thanks loads for honestly trying & sharing your thoughts so far.

@iamsooraj Thanks a lot Sooraj! Really glad that you liked it.

@rarjunpillai Yes, it definitely does. I tried it with my personal Gmail ID and it works. There are no restrictions for Gmail/GSuite.

@pavankumarpn Hey Pavan. We do not have email tracking on this yet. We have Freshsales (https://www.freshworks.com/fresh...) for email tracking and campaigns. It also integrates with Freshchat. 🙂 Do give it a try.

@kwdinc Thanks for taking time to try out Inbox Grader. Do let us know if there are additional metrics & analysis that you feel needs added in the v2.0.