Inbox Grader

Inbox metrics for your team and business emails

3 followers

Inbox metrics for your team and business emails

3 followers

Free Metrics for your business email. Inbox in Review - 2017✉️📨📺 | Total Emails received 📊 | Emails Replied 🧐 | Avg.Response time⏳and more - by Freshworks.

Inbox Grader by Freshworks gallery image

Launch tags:Email•Productivity•Customer Success

Launch Team

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Promoted

We get TONS on transactional email unrelated to support. Can we filter it out of the calculations? We've been using Gmail meter for a long time and this is our biggest gripe. Makes all the stats useless.

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8yr ago

Maker

@gerbz Hey Greg! Yes, in fact while testing we realised Promotional mail and updates make up for almost 45% of all inboxes! When calculating metrics, while we do show you the total count of emails your inbox has gotten, we intelligently REMOVE all the social and promotional email you receive in the following metrics. We also try to ascertain which contacts are more important to you by figuring out who you've replied to. (Check out the "Top Contacts" section of the report) By the way, since you get a lot of email, how heavily do you use Labels?

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8yr ago

@jumbld sweet - we use lables heavily. If I could say "ignore this lable from my calculations" it would resolve everything. Most lables are applied by an ever growing list of filters.

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8yr ago

Maker

@gerbz super! Gmail labels and filters are such a boon. by the way, label based filtering is exactly what we're building next.. ;) Would love to have you trial it when we go live with that

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8yr ago

Inbox Grader

Maker

@gerbz This is Ajith from the UX team. I wanted to understand your expectation from Inbox Grader. If you're willing to have the conversation can you give me sometimes over this week that would work for you?

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8yr ago

Freshping

Maker

@gerbz or you can simply email me at shyama@freshworks.com with your thoughts on how we can make inbox grader really useful for you. Eagerly waiting to read your inputs. Thanks for your time !

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8yr ago

Dynamo

Also, I see that you guys are getting 'Read, send, delete and manage my email' permission. Why is that?

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8yr ago

Freshping

Maker

@yam_regev :) Fair question. Unfortunately GMAIL hasn't made available yet, a granular IMAP API access that can allow just "READ-ONLY" of the email headers (i.e. from/to/timestamp). Hence we had to resort to this full access permissions of your inbox. This is common with most popular gmail add-ons like boomerang/streak etc. Just to give you more context, as stated in our terms & privacy policy, we take data privacy & security very seriously. We can legally only read email headers (from, to, timestamp) which is needed to generate the metrics. We don't read subject or body of the email. We don't even store the from/to/timestamp as is. We only store your computed metrics so that we can send it over email & show you trends of how your metrics are improving over time. I hope the insights & the value it will provide over time, will make up for the extra permission.

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8yr ago

Freshping

Maker

@yam_regev - May i know, if you are finding the present metrics & video useful. What metrics have we missed or what functionality you would want added in v2.0 of inbox grader ? Thanks loads for honestly trying & sharing your thoughts so far.

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8yr ago

Freshping

Maker

Hi Product Hunters, I’m Shyam, Product Director at Freshworks! We are happy to be launching Inboxgrader.com (Beta) today. Inbox Grader is a free tool built for small teams who manage their customer service or sales conversations using shared/common gmail accounts like help@mycompany.com contact@mycompany.com, sales@mycompany.com ,support@mycompany.com. What does Inbox Grader do: Once you connect your email inbox, it provides a report about response time, quality of response, growth of email/customers, top customers & best time to reach them. This helps evaluate the efficiency of your support/sales teams. P.S - InboxGrader is still in beta & v1.0, we would love to get your feedback on what metrics have we missed? Feel free to send them over at shyama@freshworks.com or just share them in the comments! Thanks Again. Shyam

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8yr ago

Just tried it out. Nice work! Here is my video https://inboxgrader.com/share/in... . Need to work on my response time to emails 🙈.

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8yr ago

Freshping

Maker

@kwdinc Thanks for taking time to try out Inbox Grader. Do let us know if there are additional metrics & analysis that you feel needs added in the v2.0.

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8yr ago

Will be great when the capability to filter messages based on labels is built. Nice product.

Pros:

Pretty useful metrics and nice graphics

Cons:

Considering the product is in beta, not much I can think of

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8yr ago

The report generated was wonderful, wish we had an option to choose which year's insight you want.

Love to check and compare my own progress for the past years.

Pros:

Wonderful insights for the past year. Loved the ease of use

Cons:

Go ahead and try this, no cons.

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8yr ago

ACM Selects

Nice! Does this also do email tracking like hubspot sales?

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8yr ago

Freshworks Inc

Maker

@pavankumarpn Hey Pavan. We do not have email tracking on this yet. We have Freshsales (https://www.freshworks.com/fresh...) for email tracking and campaigns. It also integrates with Freshchat. 🙂 Do give it a try.

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8yr ago

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