Help Scout - Help desk software for a more human & helpful experience

@frank_denbow thanks Frank, keep an eye out for a public beta before the end of the year, we're hard at work on it!

@a12rj Hey Anthony, I'm not super familiar with Teamwork Desk, but this page on our site might help to explain a few differentiators we have compared to most help desks- https://www.helpscout.net/help-d.... Our Free plan is likely a big differentiator. If you have any questions, you can always reach our team by emailing help@helpscout.net. Or you can watch a 12-minute demo here- https://www.helpscout.net/get-he....

@crixlet hey Aaron, we integrate with some outstanding live chat products like Olark and SnapEngage seamlessly. I'd encourage you to check them out.

@chriskedzierski Hey Chris, you'd have to switch to the new Free plan if you want. Your legacy plan includes Apps and Office Hours, which are two features we removed from the new Free plan. Your choice, go with whichever free version you like.

@nickfrancis how do I change?

@chriskedzierski visit the Your Plan page in your account - https://secure.helpscout.net/mem.... If you have any trouble, reach out to help@helpscout.net and we'll get you taken care of in a jiffy!