Groove 2.0 - Helping teams provide personal support at scale.
by•
A new and better way to support your customers. Groove 2.0 helps you turn your customer interactions into meaningful conversations and stronger relationships. Comprised of a simple yet powerful multi-channel shared Inbox, Knowledge Base, and Reports, Groove 2.0 is a perfect alternative to overly complicated and overpriced help desk solutions.
Replies
My life changed when I found Groove. I can manage multiple emails for multiple jobs without a problem. Instead of checking 7 individual accounts, I now only have to open one website where I can tag, move, and add notes to anything sent my way!
Pros:I didn't have enough characters, lol! Tagging, starring, and notes Logging phone calls (!!!) Snoozing, so you don't forget to follow up
Cons:Nothing notable!
It is the perfect product to support your customers.
Pros:The best thing any product can provide is FREE trial and Groove 2.0 is giving that to people.
Cons:Not found any
daily.dev
We use Groove 2.0 on https://CodeFund.app to help us stay connected with our customers. Because we are only a 2-person team, the async nature of Groove works much better for us.
Pros:* One price for everything * Excellent support * Knowledge base
Cons:I haven't found any.
CS will be more important that ever in 2019 — and this tool does the job perfecty! Highly recommended.
Pros:Customer Support At Its Best
Cons:Can't think of any yet!