Support, Simplified.
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Ben Lang

Groove 2.0 - Helping teams provide personal support at scale.

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A new and better way to support your customers. Groove 2.0 helps you turn your customer interactions into meaningful conversations and stronger relationships. Comprised of a simple yet powerful multi-channel shared Inbox, Knowledge Base, and Reports, Groove 2.0 is a perfect alternative to overly complicated and overpriced help desk solutions.

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Chris_Java

I love the design.

Pros:

Clean overview of all conversations across channels. You can finally say goodbye to emails slipping through the crack.

Cons:

API documentation requires some improvement

Dana Gore

Speaking for myself, I like to know that if I had questions, I could talk about them in a place dedicated to solving problems (especially with anything technical). This is clearly a win-win for both creators and users of products.

Pros:

Customer service is SO important - so anything that makes it easier to communicate with them is a big deal.

Cons:

I don't see any cons yet

Alex Turnbull
Maker
Thanks for your feedback, @mrsdeegee! That's the reason why I decided to build Groove. I had a small business and I was struggling to keep up with support emails while using Gmail. Email is built for communication, not collaboration. With four employees trying to use the same support email inbox, our team’s work was a huge burden to track. A ton of stuff was slipping through the cracks. So I looked for a better solution and found that the customer support tools on the market were way too complex. Packed with features that I’d never use, the help desks I tried were all cluttered and overwhelming. Groove is a simple tool that helps your team deliver personal customer support. No clutter. No complexity. No extra features to confuse and overwhelm you.
Joy Healey
This is such a needed service. Good product support can turn an irate customer into a happy repeat buyer if problems are handled correctly.
Joy Healey

It's so important that customers with complaints or just questions are handled carefully. I always judge a company as much by the quality of its customer service team as by the product.

Pros:

That it has a free trial without credit card That there is an affordable option for small businesses

Cons:

Not found any

Alex Turnbull
Maker
thanks for the feedback @joy_healey ! Indeed, Groove is a great option for small businesses. It's easy to get started with and scales with the business. All without breaking the bank.
Chris Sees (Hoxton Mix)

I'm a big fan of Groove, it's enabled us to keep on top of our inbox and easily assign tickets it to any team member or group.

Pros:

Groove makes life a lot easier on our support team, it has lots of integrations out the box - Slack being an important one for us.

Cons:

I'd like to see a native app.

Nick McCreath
Maker
Hi Chris, Great to hear that we helping you and your team out! We have had a lot of valuable feedback come in over the last year on the usability and feature requirements needed for a native app (in addition to our mobile web app). While we haven't got it scheduled up just yet with a release date, we currently do have something in the works for a little later on this year 🤘 Have an awesome day, Nick
Dana Gore
I absolutely LOVE this! I'm one of those people who always has questions - even though I try to learn as much as I can on my own. This reminds me of a FB group dedicated to some software I'm using. Everyone can ask their questions and share their knowledge without bombarding the customer service email all the time. I read your "about" section and I think you made your reasons for developing Groove 2.0 very clear. It's a win-win for owners/developers and their customers to communicate freely with one another. Great concept @alexmturnbull
Alex Turnbull
Maker
@mrsdeegee thanks for the love! I hope you give it a try.
Sandy Barton

Tagging coworkers for input is simple. All your conversations can be in one place.

Pros:

Multiple KBs-We just killed off our legacy KB on another service and added it to Groove.

Cons:

Triaging is difficult because priority is starred or unstarred

Todd Levesque

Try it and compare it to what you are using today! Groove is dancing to the beat of its own drum and I'm digging the beat.

Pros:

It is the easiest solution and transparent. Our customers just talk to us and we can handle communications from all inboxes with ease.

Cons:

I want to paste video and images into responses like you can in GMail.

Chery Schmidt

Bad Customer service will surely kill any business! Repeat business is a sure thing when your customer leaves with a good experience.

Pros:

I really like that they offer a free trial with no credit card needed. I also see that they will be offering a Live Chat in the future.

Cons:

None Found..

Chery Schmidt
Hey Alex! Looks Great!! It is so important to provide your customers with high quality and fast service! Repeat business is a sure thing when your customer leaves with a good experience. I also think having a Live Chat will be a great addition to Groove. Chery :))
Alex Turnbull
Maker
@chery_schmidt Hey Chery! Thanks for the comment. A built-in chat solution is in the works. In the meantime, we are offering chat through an integration with Olark.
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