Which companies have dropped quality, and which ones pleasantly surprised you?

About a week ago, there was a case in my country where a woman took a Bolt taxi, which, instead of taking her to the designated place, started driving her to the Austrian border. In the end, the woman jumped out of the car to save herself.

[So the police were not very active, and Bolt just used only AI-generated answers, the company then announced it was a mistake in the GPS... but to be honest, I would say it was a kidnapping attempt].

I feel that these services are no longer safe.

On the other hand, I was very pleasantly surprised by the approach of Fastspring, for example, they had very friendly customer support, and they helped me a lot when my authentication app reset and I couldn't get into this service.

Do you also have any positive and negative observations?