Electronic Team, Inc.
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Chris Messina

HelpWire - Remote support made simpler

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Raycast
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Completely free remote desktop service for quick and simple access. HelpWire offers essential remote support tools for businesses and individual professionals. Instantly access and control Windows and Mac computers for direct and timely issue resolution.

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Yaroslav Kladko
Electronic Team, Inc.
Maker
📌
Hey Hunters 👋 We're super excited to introduce HelpWire to the Product Hunt community—our solution for a simple yet efficient remote support service. 🚨Spoiler alert: it’s not just simple—it’s free! 🚨 While giants like TeamViewer and GoTo are well-known, they come bundled with complexities that can impede quick and intuitive remote connections. Recognizing the need for timely support, we aimed to create a tool that any organization can use for instant remote assistance. Our team, with extensive knowledge in remote device access, developed HelpWire—a remote desktop service designed for businesses and individual professionals for on-the-spot support. Here's how remote connections with HelpWire work: 1️⃣ Send a remote connection URL to your client. 2️⃣ They open it and download the client app. 3️⃣ You request remote access and connect to their computer. Yes, it’s really that simple! 🔥 With this initial launch, enjoy full access to all HelpWire features without any limitations! 🔥 ✅ Quick session initiation via a link. ✅ Remote control of multiple workstations for the same client. ✅ Cross-platform support between Windows and Mac, and vice versa. ✅ Multi-monitor view. ✅ Easy copy-paste file transfer. ✅ Built-in chat. ✅ Web account for seamless client management. As we continue to develop HelpWire, adding more features, our focus remains the same—to maintain its simplicity and accessibility. We're eager to answer your questions and can’t wait to hear your thoughts and feedback. Thanks for checking out HelpWire! 🚀 • The HelpWire Team
Tornike Tsiramua
@hello_yar Well done, congratulations and best of luck!
Yaroslava Kirichenko
The cross-platform support is a huge plus for our diverse tech environment. 👍 Excellent work!
Yaroslav Kladko
Electronic Team, Inc.
Maker
@tornike_tsiramua1 Thanks! Your support means a lot!
Yaroslav Kladko
Electronic Team, Inc.
Maker
unpositive
Electronic Team, Inc.
Awesome news! You did it! Congrats on a successful launch! Any idea when we can expect the iOS version to be released? I'm really excited to try it out!
Yaroslav Kladko
Electronic Team, Inc.
Maker
@unpositive Thank you for the kind words! It's been a bumpy road, but we've made it here. 😊 At the moment, we can't provide a specific timeframe for the iOS version, but rest assured, we're actively exploring this opportunity!
Garen D Orchyan
Emma: AI Food Scanner
Congratulations on the launch, best of luck today 🦄♥️
Yaroslav Kladko
Electronic Team, Inc.
Maker
@orchyan Thanks for your support! Good luck with your launch as well! 🍀
Hrvoje Horvat
COCA
I love simple and effecting tools like this one! Very nice!
Yaroslav Kladko
Electronic Team, Inc.
Maker
@porta7511 Thank you for your feedback! We're glad to hear that our goal of creating a simple and effective tool resonates with you. We agree, navigating through endless screens and settings can be daunting. Best of luck with your upcoming launch! 🙂
Rami
Go Mail Merge
I write all of my code on Fedora and host everything on Debian(lol). How can I get this to work with those distros?
Yaroslav Kladko
Electronic Team, Inc.
Maker
@kingromstar Excellent question! Currently, HelpWire supports Windows and macOS. However, we plan to extend support to various Linux distributions in future updates.
Andres Olarte
ProGPTs
Good luck in the launch, the tool looks amazing!
Yaroslav Kladko
Electronic Team, Inc.
Maker
@andresolarte Thanks a million, Andres!
Mariia Kravchenko
Congrats on the launch! The cross-platform support is a huge plus for our diverse tech environment.
Yaroslav Kladko
Electronic Team, Inc.
Maker
@mariia_kravchenko1 Absolutely, cross-platform support is key! Stay tuned for future updates, as we plan to expand our platform compatibility beyond Windows and macOS. More options are coming soon! 🙂
Yana Berezynets
Looks promising! Is there a feature for session recording, so we can review remote support sessions later for training or quality assurance?
Yaroslav Kladko
Electronic Team, Inc.
Maker
@yana_berezynets "Thank you for your interest! Currently, session recording isn't available, as our focus has been on optimizing the remote connection experience. However, this feature is definitely on our roadmap, so stay tuned for future updates!
Yana Berezynets
@hello_yar Thanks for your reply!
Yuliko
Really excited about HelpWire! Does it also support file transfers between the remote and local computers during a session?
Yaroslav Kladko
Electronic Team, Inc.
Maker
@yuliko Absolutely, it does! With HelpWire, a technician can easily transfer files to and from the client's computer using a simple copy-paste action.
Spencer Krit
Really interested in HelpWire. Does it allow for administrative privileges during remote sessions, like installing software or changing system settings?
Yaroslav Kladko
Electronic Team, Inc.
Maker
@spencer_krit Thank you for your interest in HelpWire! Indeed, our platform allows you to perform administrative tasks during remote sessions, such as installing software or changing system settings. Additionally, on Windows, technicians have the option to elevate their rights to admin for executing administrative actions.
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