Hiten Shah

Drift 2.0 - A scalable way to talk to your customers

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Stefan Eipeltauer
We are running Drift for our support chat. Wired into Slack our experience is pretty good so far. Always happy to see new features popping up. Recommend it!
David Cancel
@stefanmimikry thanks for being on the team! 🙌🏽
Harry Stebbings
Love this and was so awesome to have @dcancel on @saastr
David Cancel
@harrystebbings @saastr was one of my favorites podcasts of the year. Thank you brother! Hope we can catch up at SaaStr 2017!
GB&A Insurance
Does this substitute an app like Hootsuite?
Dave Gerhardt
@gbainsure no - Hootsuite helps you schedule social media posts. Drift is something you'd use on your website or in your product to talk to your customers.
GB&A Insurance
@davegerhardt Thanks for the explanation, makes sense now, I did not grasp that from the screenshots above. Thank you. Just designed a new robust site, would be a nice feature for next year. Good luck!
Xavier Coiffic
I love competitions! And here their price are very interesting! One vote from me !
Simon Chiu
@xaviercoiffic definitely has a sensible pricing plan. Makes better sense for companies with a lot of trial users.
Koen Adams
Small business here and growing along with Drift. It keeps getting better and better. Awesome and highly approachable support. Can't wait to try out 2.0.
Dave Gerhardt
@koen_adams thanks Koen! We're glad you're here with us.
Richard Daniel

I used it more than 2 months in and I do not recommend it. Why?

- its slow. Tested via gtmetrix, here is 30-40% more make Ur site more slow

- default setting for free plan. Here is no tell in description what on your website EVERYtime will be open dialog window for new visitors. And its not possible to disable it for free plan. Do you know how an open chat window infuriates visitors on the first visit? About 20% of the traffic you lose is simply due to this setting. And drift turned ON and default to all free customers.

- support at free plan. First answer got immediately, next - 2 days, last - here is left 4 days and not answer.

Pros:

promotions

Cons:

support, functions

Matt Carbone
We've used Drift for a while now and it's been great... looking forward to getting Driftbot running as we start to scale up!
Dave Gerhardt
@mattcarbone thanks Matt! Right back at you with Talla.
Stephen Chip
We spoke to Kevin K. last week and we are really excited to test out the new Driftbot!
Dave Gerhardt
@stephenchip love it. Kevin is the best.
Kevin Karner
@stephenchip Hey Stephen! We'll definitely get you in on the Driftbot early. 😉
Khuram Malik
Very excited about this. Looks like just the ticket for our website. I signed up and have been making customizations etc, but the "publish changes" button keeps getting stuck and a few of my changes havent saved. Would love if someone could look into this, I'd really like to give this product a good run :)
Matt Bilotti
@khurammalik Oh no! That's no good. I'm going to look into this right away and make sure you're not running into that. Hang in there - I'll let you know once it's set.
Khuram Malik
@mattbilotti OK thanks . I sent a message within the app as well (just so you're aware of the duplication). :)
Andy Levi
Here at Spiro we have been using Drift for a few months and it has been fantastic. Love the updates and looking forward to check the Driftbot. Congrats Guys!
Dave Gerhardt
@alevi thanks Andy!
Elias Torres
@alevi Absolutely! You can be one of the first to try it out!