Drift 2.0 - A scalable way to talk to your customers

@dcancel totally agree!

@dcancel Agree on those two points!

. @dcancel just signed up for @drift, already blown away. Both the app and the mission are spot-on. Being able to give customers premium, concierge-quality experience at scale is a huge competitive advantage. Reminds me of the early days using performable...

@mikeginnyc thank you. Performable family reunited. So excited. Let's create something awesome together. 🎉🎉🎉

@dcancel absolutely agree. @drift looks like the perfect solution for companies who are ready to save money by loosing the call centres and actually giving a quality service in a way many people would rather choose to communicate. In Asia, most countries are mobile first. Just thinking of the capabilities of WeChat. Would be interesting to see how quickly Drift picks up in Asia.

@julesholleboom main thing is that we're focused on marketing. Also we plug in to all of the tools you're already using, because our larger goal is to help you do whole company marketing (since messaging touches every part of the business today).

@davegerhardt But Intercom also offers that, right (although at a higher price)? It has the ability to chat with lead, manage a team inbox, follow up, plus you can send automated drip campaigns. So if I understand correctly, you differentiate with AI/bots?

@davegerhardt Slack integration is awesome btw!

@julesholleboom yep. but you can play the feature checklist game for hours with any live chat/messaging product. there will always be a feature here or feature there. sounds like you gave Drift a try with Slack, love it. stay with us and we'll show you :)

@davegerhardt Partially agree. There are not that many marketing/support products out there that offer this well integrated, built and designed like Intercom does (and you do, as of today!). That's why I'm excited to see Drift 2.0 on PH and wanted to learn more about the differences/advantages which I couldn't find on the website. Apart from the fact that your messenger looks pretty familiar ;).

@jice_lavocat nice! Thanks Jice. Glad you made it!

@jice_lavocat Thank you 🙌🏽

@jice_lavocat I agree Jice, it is a great product! So happy to see a local startup doing well here on PH as well!

@jice_lavocat :) if you have any design feedback please let us know!! always looking to make Drift better

@mattbilotti Good job guys!

@tombenattar Thanks! It was a real team effort over here.

@mattbilotti @dcancel send my congrats to all @Drift team. Great work folks !!!

Whoa @agentkatebeebe. That means a lot! Thanks for chiming in :)

@agentkatebeebe agreed, and subscribe to the Seeking Wisdom podcast.

@stuartbrameld @agentkatebeebe awesome! might have to post a new episode today :)

@stuartbrameld @agentkatebeebe Thank you!!!! 🙌🏽

@agentkatebeebe how do you actually subscribe? I see no email input field..!

Hey @jameswahba. The big difference for us: we're focused on marketing. With Drift, marketers will be able to do whole company marketing -- controlling the experience across the entire organization (support, sales, CSM) etc.

@jameswahba strongly suggest trying it out, the design & UX is really slick and it's an incredibly well thought-out product. they've caught and are overtaking most of their competitors in this space in an incredibly short time, and if the AI stuff announced today is anything to go by, the future looks pretty exciting. only consideration might be that they are (currently) a relatively point solution, unlike say Intercom, though whether that is a problem really just depends on your approach to building a marketing stack. they also have David Cancel, which none of the other messaging apps have :-)

@stuartbrameld @jameswahba I'm blushing right now.☺️ Thank you Stuart! We are just getting warmed up, I'm very excited about the future.

@stuartbrameld 🙈 thank you so much! if you have any design feedback feel free to let us know!

@davegerhardt this makes much more sense w/ 100% marketing since you consider the entire flow of support/sales/csm marketing :-)

@geetfun Simon thanks for the note. Our mobile app is on the way. If you're interested in being part of our beta customers using it today just let us know.

@marcusataylor there's a lot of similarities between any of the live chat/messaging apps. We're starting to go in a different direction, focused 100% on marketing. Come check us out.

@davegerhardt what does focused 100% on marketing mean, could you elaborate on that?

@davegerhardt Intercom focuses on marketing though? We use their chat primarily for marketing - automation, NPS surveys, converting visitors to users / trials to paid etc. Built-in In-app NPS is a nice feature as currently we're having to daisy-chain Promoter.io with Intercom to get that functionality, but for me personally it feels pretty similar.

@marcusataylor you can do marketing with it, sure. If you're already using Intercom then there's no point in really battling it out on features right here. If you're up for something different from a team that has been building some of the best B2B marketing tools in SaaS for the last decade (Performable, HubSpot), come hang with us - it's free too so you can always play around and decide for yourself.

@lukethomas14 we love Crystal!

@lukethomas14 Thank you for your kind words Luke! We love Crystal.