ClearFeed - Convert multiple Slack channels into a shared Inbox

Hey Product Hunt 👋 We are super excited to showcase ClearFeed on ProductHunt today! In our past lives, we struggled to scale SaaS companies and one of the big problems was managing communication chaos. There were requests everywhere on Slack and other tools and it was difficult to keep up with them. In the last couple of years - we have worked with some of the world's top tech firms to build a product that tames Slack chaos and makes it easy for service teams to manage requests on Slack. Here's what ClearFeed can do for you: 1️⃣ 🔎Detect customer/employee requests across channels and bring them into a shared queue (Triage channel). 2️⃣ 🤖Uses AI to find actionable messages and their urgency and raise alerts before SLA misses 3️⃣ 🔏Allow private collaboration on requests from Triage channels. 4️⃣ Assign requests, track and change their status - all from the privacy of Triage channels. 5️⃣ Convert request threads to Support tickets & Engineering issues in Zendesk, FreshDesk, Hubspot, SalesForce, Jira, Github, et al. 6️⃣ ↔️Bi-directionally synchronize comments & statuses across Triage channels, Ticketing and Issue management systems to keep everyone updated and close the loop. 7⃣ 📢Broadcast announcements across scores of channels from one place. 8️⃣ 📈Get detailed service metrics for request volume, response times, and SLA breaches on Slack. We would be delighted for the Product Hunt community to check us out - and experience how some of the fastest-growing SaaS and Tech firms like Acryl Data, CastAI, CoreWeave and testRigor are using us to scale support on Customer and Employee channels. The future of Support is AI-powered chat - and we are just getting started delivering on that promise 🚀 -Joydeep

Thank you @kevin for hunting us.😎 Super excited to be launching on Product Hunt🚀. We've been building ClearFeed with a lot of care and I can't wait for the community to try it , test it, break it - I mean pay for it🤑 and let us know The Good, the Bad and the Ugly - anything that can help us build it for your needs.😇

I have been following ClearFeed since its inception. It has come a long way, and Slack connects are definitely being used a lot now, especially in B2B businesses, for better one-on-one communication with customers. ClearFeed has tapped into it and reimagined the way customer support needs to be integrated within Slack. Congratulation on the launch team 🚀 It is an amazing productivity tool for CSM teams, highly recommend.

Great product to handle the chaos of several customer threads across multiple Slack channels. Life saver for CS and product teams. Congratulations @joydeep_sensarma and the Clearfeed team for the launch ! 👏👏

At Goodmeetings.ai, we help revenue teams have productive customer meetings and focus on the customer while our AI meeting wizard handles the rest (automated summaries, meeting insights in addition to recordings, transcripts etc.). We provide personalized and high-touch support to customers on Slack. As we are scaling fast, the channels have grown in number exponentially and it's become a pain to manage these channels a We have been early users of Clearfeed and the product has truly grown by leaps and bounds. A BIG shout out to the Product Announcement feature...we are now able to broadcast key updates across all customer slack channels...we used to manually paste this in each channel earlier and at times used to miss sharing with 1-2 slack channels, this saves us tons of time and takes human error out of the equation.

Congratulations on the launch🎉!

Congrats on the launch, Clearfeed 🚀. For any team with 10s of support channels that wants to stay on top, ClearFeed should be the go-to tool. Automatic ticket generation, private conversations, and cross-channel updates are awesome features that should make your life instantly easier.

Congratulations on the launch! Have been using ClearFeed daily for 6 months now for CS and it has helped a lot. Really like your reports and use it to analyze how differently our customers are engaging.

Making Slack actionable is a hard problem for companies. Super excited to have been following the updates from the ClearFeed team. The ability to stay on top of threads, be aware of customer problems as well as keeping tabs on SLAs etc combined w/ the broadcast feature is super interesting. Kudos to @joydeep_sensarma & team

Very cool! This seems like something we could use to manage our community slack! Almost like a Missive kind of application for slack. Looking forward to diving in deeper :)