Announcement Broadcast lets teams share important updates as a banner on their website or directly inside the chat widget, so users stay informed without interrupting the conversation. By making updates visible in-context, it reduces repetitive questions about maintenance, policy changes, or feature updates, and helps support teams focus on real issues instead of repeating the same answers. We built Announcement Broadcast to keep communication clear, proactive, and seamless for everyone.

Image Handling lets AskYura’s AI understand images inside chat, screenshots, product photos, and proof of payment, so it can respond with accurate, helpful answers immediately. By understanding screenshots and images, the AI reduces back-and-forth, responds more accurately, and helps users get to resolution faster, with less frustration on both sides. We built Image Handling to make AI support feel more human and more practical.

With Notify Human Agent, AskYura automatically alerts a human agent when a conversation needs manual attention, and includes a clear, AI-generated reason for the handover. Agents instantly understand the context and can take over smoothly, without users repeating themselves. We built this feature because AI support shouldn’t replace humans, it should know when to step aside.

Your AI agent can now analyze incoming messages and assign the right labels in real time, so conversations are automatically organized and ready for routing, reporting, or automation. Auto labeling keeps everything organized in real time, removes repetitive work for agents, improves routing and reporting accuracy, and helps teams instantly see patterns and recurring issues. This saves time, reduces human error, and keeps your inbox structured as volume grows.