Notify Human Agent - Automatic human alerts with clear AI logic & reasons
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With Notify Human Agent, AskYura automatically alerts a human agent when a conversation needs manual attention, and includes a clear, AI-generated reason for the handover.
Agents instantly understand the context and can take over smoothly, without users repeating themselves. We built this feature because AI support shouldn’t replace humans, it should know when to step aside.
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A good feature for sure, our team use this for handling some special cases. Quite precision and reliable too 👍🏽