What's the best tool to collect user feedback?

I want a way to collect & organize user feedback
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14 recommended
  1. 12
    productboard 2.0

    The product management tool for makers who care.

    Winston18Helping PMs prioritize @productboard Β· Written
    Winston made this product
    productboard helps you consolidate user feedback from a variety of sources: Intercom, Zendesk, email, and hundreds of other apps via Zapier. Customer-facing colleagues on support, sales, and marketing can submit feedback on-the-fly via a Chrome extension. It's also easy to import feedback from spreadsheets and CSVs. And now, you can share a public-facing Portal with users to validate your most promising feature ideas with upvotes, and collect new ones. Here's the best part: productboard is designed to help product teams take action on all this feedback. Put it to use when prioritizing what to build next, designing features, and creating marketing collateral that speaks in the same language as users do. It's the solution of choice at renowned product organizations like Invision, Zendesk, and Envoy.
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    Jeroen Corthout β˜•6Co-Founder Salesflare Β· Written
    Awesome product! Beautiful and easy to use. Love it. Had coffee with the founder recently too: https://blog.salesflare.com/hube...
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    • Thomas DalyChief Product Officer @spaciousnyc

      I've tried everything on the market and ProductBoard is the ONLY one that has stuck. I live in it every day. I've got Zapier zaps sucking in feedback from all over the place, and now with the Feedback Portal they unveiled, I'm able to provide transparency internally without frying non-dev non-designers minds with making them go into Jira (or even Trello I've found is TMI/confusing for people).

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    • Kate PljaskovovaCo-founder & CPO

      We've been using productboard to build our MVP and it helped us to get everybody on the team on board with what we're building and kept us focused. I love that productboard helped us also gather feedback from different sources (Intercom, emails and various conversations) so now we're processing the user feedback and planning our next product improvements - all in one tool. That's just the best!

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  2. 11
    Canny

    The easiest way to collect & manage feedback

    David WestProduct @ Nibble Apps Β· Written
    By far the most intuitive product for REAL feature-based feedback that has popped up recently is Canny. Haven't used it just yet but can't wait to do so in the near future!
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    We're using it for Missive, it has been really helpful! See our page : https://missive.canny.io/feature...
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  3. 10
    Typeform

    Typeform makes asking questions easy, human & beautiful

    Jack Dweck20Product Manager at Unroll.Me Β· Written
    We use Typeform to collect all sorts of feedback from users. The forms are really easy to set up and maintain, and exporting results is a breeze.
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    Typeform is great for feedback from users. We use Zapier to push Typeform responses into Salesflare to keep things organized. Inspiration here: https://blog.salesflare.com/8-wa...
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    David WestProduct @ Nibble Apps Β· Written
    Big fan of Typeform - for user surveys. So quick regardless of device and their UI is beautifully responsive.
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  4. 8
    Emojics

    Feedback emoji and reactions tool

    Federico Schiano di PepeCEO at CoContest Inc. Β· Written
    We use Emojics to collect feedback at the speed of light. Really nice product and service, easy to use and our user love it :) (everyone love emoji). We use also other kind of tool but this is the one with the highest conversion rate, we have an average of 30% visits to feedback. They have to kind of widget the floating is perfect to ask feedback about the service or a specific page (home page, thank you page, pricing page) and the inline widget perfect for ask feedback about our blog contents. There are a lot of customizations options, we can choose from a tons of different emoji designs, hide the percentage, change the call to actions. Another interesting thing is their lead generation feature in fact we can ask user contact information after the user click on a specific emoji or instead we can give a coupon code if the user leave us a bad feedback. They have a free package that we used for start but the pro is definitely better and quite cheap.
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  5. 6
    Emojicom πŸ€™

    Collect feedback for your site with emojis

    MarkFrontend developer at Typeform Β· Edited
    Mark made this product
    Emojicom lets you collect feedback in simple and engaging way using different emojis. It also integrates easily with Shopify, Medium, WordPress and more.
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    Diego SanchezProduct Owner @Typeform Β· Written
    What I like about Emojicom is that you can ask for feedback quickly in an intuitive manner (Most people already use emojis when communicating via text....There's already an emerging body of research about the use of emojis in human conversations).
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    • EthanπŸ‘¨β€πŸ’»πŸ‘¨β€πŸŽ€ Making KanbanMail & Code The Web

      Great product! A cool idea to add to the product would be for it to show you the percentage of people who clicked each emoji for that page after voting (like Twitter polls).

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  6. 3
    Intercom

    Communicate personally with every single customer.

    Ryan Hoover80Founder, Product Hunt Β· Written
    Intercom is one of my favorite tools. We've used it on Product Hunt for the past few years (it's the little icon bubble you see at the bottom right of the screen) to chat with the community and resolve support issues. You can also program it to prompt specific people at specific moments in time. For example, if a user visits their shopping cart and fails to continue checking out after 10 seconds, you could send an automated message offering help. This type of feedback in the moment, can be very insightful.
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    • We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

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    • Matt Pliszkadiscovering SaaS apps at pickSaaS.com

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers

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  7. 2
    FullStory

    See every click, swipe and scroll on your site.

    Ryan Hoover80Founder, Product Hunt Β· Written
    It's useful to get feedback from people about your product but often more useful to observe how they actually use it. FullStory records a visitor's session so you can see exactly where they moved their mouse, what they clicked, and how they navigated your site. SUUUUPER eye-opening sometimes. 😳
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    • Ryan HooverFounder, Product Hunt

      When you're building a new products, user feedback is critical. You can gather feedback in a variety of ways, through in-person customer development interviews, surveys, and by simply looking at the data. I'm particularly fond of doing user testing (UserTesting is an awesome tool for this) although its only a "simulation" of what your users are actually doing.

      FullStory captures a screen recording of your site visitor's actions and behavior within (cue Steve Irwin impression) their natural environment. We've used it many times at Product Hunt to better understand how people are using new or beta features we're building. It's πŸ‘πŸΌ.

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    • Mattan IngramLead Product Designer at Code Climate
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  8. 2
    Driftt

    Customer communication app for product marketers

    Similar offerings to Intercom, fantastic way to communicate with users and constantly get feedback.
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  9. 2
    Delighted

    Easy and beautiful NPS tracking

    Specific to NPS, but the UI is so email friendly that TONS of customers actually leave feedback and ratings. I absolutely LOVE delighted.
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  10. 1
    Feedback Emoji

    Capture user feedback with emojis

    Abe StoreyEntrepreneur & Growth Marketer Β· Written
    Abe Storey made this product
    Feedback Emoji is a free, easy to use, non-intrusive way to get feedback from your users!
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  11. Genady OkrainFounder at @MomentoGIFs Β· Written
    Smooch is cool solution for real time chat with your users (similar to intercom)
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  12. 1
    HotJar Insights

    See how visitors are really using your website.

    Baruch YochaiProduct Manager Β· Written
    They have a new great feature called FEEDBACK which is embedded to your website
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  13. 1
    BRAND24

    Keep track of your brand online.

    Jakub Rogalski35Community Manager at Brand24 Β· Written
    Jakub Rogalski made this product
    You could have a look at some social media monitoring tools providing real-time tracking of different sources online. People tend to share their opinions and give feedback on social media more often than ever these days, and many of those opinions refer to experiences with different brands. Monitoring such discussions will help you keep track of all the relevant mentions, as well as give you an insight into which aspects of your product can be changed or improved for better user experience.
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    • Mateusz KurletoTech entrepreneur and investor @Neoteric

      A great tool that helps me understand where and how people discuss certain topics like "Alternative to [MyCompetitorName]", "How to [Solve the problem I sell a solution to]" so I can engage personally and try to convert.

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    • Matt Pliszkadiscovering SaaS apps at pickSaaS.com

      Brand24 is a great app, especially if you're a business prone to any type of social media critics (like every type of business, nowadays?). It's just a much better way to know what people are saying about your brand then searching it through Google.

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  14. Most Effective way to collect and manage customer feedback, Easy to setup, Professionally prepared components, Advanced Dashboard, Easy customisation, No credit card required on sign up
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