What's the best tool to collect user feedback?

I want a way to collect & organize user feedback
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30 recommended
  1. 94
    productboard 2.0

    The product management tool for makers who care.

    Winston
    Winston19Helping PMs prioritize @productboard Β· Written
    Winston made this product
    productboard helps you consolidate user feedback from a variety of sources: Intercom, Zendesk, email, and hundreds of other apps via Zapier. Customer-facing colleagues on support, sales, and marketing can submit feedback on-the-fly via a Chrome extension. It's also easy to import feedback from spreadsheets and CSVs. And now, you can share a public-facing Portal with users to validate your most promising feature ideas with upvotes, and collect new ones. Here's the best part: productboard is designed to help product teams take action on all this feedback. Put it to use when prioritizing what to build next, designing features, and creating marketing collateral that speaks in the same language as users do. It's the solution of choice at renowned product organizations like Invision, Zendesk, and Envoy.
    CommentsShare
    Jeroen Corthout β˜•
    Jeroen Corthout β˜•6Co-Founder Salesflare Β· Written
    Awesome product! Beautiful and easy to use. Love it. Had coffee with the founder recently too: https://blog.salesflare.com/hube...
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    • Kate Pljaskovova
      Kate PljaskovovaCo-founder & CPO

      We've been using productboard to build our MVP and it helped us to get everybody on the team on board with what we're building and kept us focused. I love that productboard helped us also gather feedback from different sources (Intercom, emails and various conversations) so now we're processing the user feedback and planning our next product improvements - all in one tool. That's just the best!

      Comments (1)
    • Productboard led to the death of spreadsheets and emails at our company when it came to product management. I've become a true fan of this solution and the great way it solves such a painful problem. Before adopting we played with Aha! who are a competitor, Productboard blew them out the water as far as I am concerned. Love it.

      Comments (1)
  2. 83
    Typeform

    Typeform makes asking questions easy, human & beautiful

    Keri Byrne
    Keri ByrneProduct Evangelist Β· Written
    Typeform is great for feedback from users. We use Zapier to push Typeform responses into Salesflare to keep things organized. Inspiration here: https://blog.salesflare.com/8-wa...
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    Jack Dweck
    Jack Dweck20Product Manager at Unroll.Me Β· Written
    We use Typeform to collect all sorts of feedback from users. The forms are really easy to set up and maintain, and exporting results is a breeze.
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    David West
    David WestProduct @ Nibble Apps Β· Written
    Big fan of Typeform - for user surveys. So quick regardless of device and their UI is beautifully responsive.
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  3. 65
    Canny

    The easiest way to collect & manage feedback

    David West
    David WestProduct @ Nibble Apps Β· Written
    By far the most intuitive product for REAL feature-based feedback that has popped up recently is Canny. Haven't used it just yet but can't wait to do so in the near future!
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    We're using it for Missive, it has been really helpful! See our page : https://missive.canny.io/feature...
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    Murali S
    Murali SSr. Manager Digital Marketing Β· Edited
    This is a great tool to collect and manage the feedback in an easy way. This gives a clear road map of what is planned and the items are in progress. See our feedback system page https://feedback.document360.io/...
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  4. 12
    Emojics

    Feedback emoji and reactions tool

    Federico Schiano di Pepe
    Federico Schiano di PepeCEO at CoContest Inc. Β· Written
    We use Emojics to collect feedback at the speed of light. Really nice product and service, easy to use and our user love it :) (everyone love emoji). We use also other kind of tool but this is the one with the highest conversion rate, we have an average of 30% visits to feedback. They have to kind of widget the floating is perfect to ask feedback about the service or a specific page (home page, thank you page, pricing page) and the inline widget perfect for ask feedback about our blog contents. There are a lot of customizations options, we can choose from a tons of different emoji designs, hide the percentage, change the call to actions. Another interesting thing is their lead generation feature in fact we can ask user contact information after the user click on a specific emoji or instead we can give a coupon code if the user leave us a bad feedback. They have a free package that we used for start but the pro is definitely better and quite cheap.
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  5. 9
    Emojicom πŸ€™

    Collect feedback for your site with emojis

    Mark
    MarkFrontend developer at Typeform Β· Edited
    Mark made this product
    Emojicom lets you collect feedback in simple and engaging way using different emojis. It also integrates easily with Shopify, Medium, WordPress and more.
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    Diego Sanchez
    Diego SanchezProduct Owner @Typeform Β· Written
    What I like about Emojicom is that you can ask for feedback quickly in an intuitive manner (Most people already use emojis when communicating via text....There's already an emerging body of research about the use of emojis in human conversations).
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    • Ethan
      EthanπŸ‘¨β€πŸ’»πŸ‘¨β€πŸŽ€ Making KanbanMail & Code The Web

      Great product! A cool idea to add to the product would be for it to show you the percentage of people who clicked each emoji for that page after voting (like Twitter polls).

      Comments (0)
  6. 8
    Intercom

    Communicate personally with every single customer.

    Ryan Hoover
    Ryan Hoover83Founder, Product Hunt Β· Written
    Intercom is one of my favorite tools. We've used it on Product Hunt for the past few years (it's the little icon bubble you see at the bottom right of the screen) to chat with the community and resolve support issues. You can also program it to prompt specific people at specific moments in time. For example, if a user visits their shopping cart and fails to continue checking out after 10 seconds, you could send an automated message offering help. This type of feedback in the moment, can be very insightful.
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    I use intercom also and their support team the most cheerful I've ever seen. Sometimes I like to write them only because I know that chat with Intercom will be great.
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    • Kyle Benoit
      Kyle BenoitI generate free traffic on the internet.

      Intercom is amazing our website started generating 20% more leads through their webchat, and support features, and even our local company was able to generate real sales consultant appointments from Intercom. If you are a service based business you cannot go without Intercom!

      Comments (0)
    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers

      Comments (0)
  7. 6
    Tonkean

    AI powered dashboard with automatic insights from your team

    Hannah White
    Hannah White16Marketing Manager Β· Written
    I would try something like Tonkean. To help you plan your workflow for user feedback, you can even outline and build your workflow in the interactive creator. What i'm thinking would work great for this scenario, would be choosing an application to collect feedback. It could be email or a specific feedback collection app. Once you've determined how you're collecting feedback, you can automate the collection and the communication with Tonkean. So, an email is sent to feedback@o'sullivan.com and a track for this feedback is then created in your 'Feedback' workflow. Let's say this feedback is from me, Hannah. Tonkean can create a track for 'Hannah's feedback' and let you know what needs to be fixed. If there's a specific request to be updated or something that might need to be addressed weekly, you can tie in the appropriate business applications and set Tonkean up to automatically make these updates (if they're that simple). If it's something that needs your focused attention, you can set dates and times for milestones in Tonkean and have Tonkean reach out to you via email, Slack or Teams requesting updates so you have a detailed timeline of how the feedback is being addressed. It's a great way, not to just track feedback, but to automate the solution if possible and remind you of the priority level, status and more. It's a game-changer, I promise. https://tonkean.com/rpa/
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    • Kelly Miller
      Kelly MillerProduct Marketing at Salesforce

      As we all know, it’s very rare to find a product that makes you stop and be like β€œThis is awesome. Where has this been all my life!?” I’ve been using Tonkean daily for the the past 6 months, and am addicted. As a product marketing manager I work very cross-functionally and have always struggled with where and how to track and organize all the different things I work on. I’ve tried lots of task management, project management, and collaboration tools, but always ended up back in sticky notes, docs, spreadsheet, and calendar reminders to follow up. Tonkean changed this. While docs and spreadsheets are still useful for somethings of course, I now manage everything in Tonkean β€” my β€œworklist” of projects and action items, 1-1s with my boss, cross-functional campaigns, and success of key customers I’m working with. Tonkean allows me to pull in data from all different sources (which used to be manual) so I have a view of the key metrics I care about. It also automatically gathers the status of items at the right time from the relevant owner, and provides visibility of all updates and changes in Slack or via email. Oh! And did I mention it reminds me of things I wrote down but may have forgotten about? I could go on and on, but moral of the story is: get it, play with it, and I promise you’ll love it!

      Comments (1)
    • Wes Goldstein
      Wes GoldsteinVP, Client Engagement

      We have been using Tonkean since before it was in Beta. It has shortened our Weekly Delivery Meetings by providing an easy way to bring in Data from Jira and Salesforce and review instead of transposing data into a new format.

      The ability to integrate into Slack and gather updates where our Delivery Team already is has been a game changer. It keeps everyone from asking status and allows people to just work and provide updates when prompted. If I need an update out of cycle, I can use Tonkean to prompt for it.

      Tonkean has been critical for our team to grow. It has provided insight to our leadership at the right level as needed.

      Comments (0)
  8. Niveditha
    Niveditha3Product enthusiast Β· Written
    hellonext is a web platform that allows you to collect and organize feedbacks all in one place. It eliminates the problems of repetitive feedbacks and automatically keeps the users who were interested in select features updated about the progress with their feature requests, feedback and bug reports. Hellonext supports public roadmaps and puts your user engagement on automate. It can be easily integrated into your apps, web app, website, etc.
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  9. 4
    FullStory

    See every click, swipe and scroll on your site.

    Ryan Hoover
    Ryan Hoover83Founder, Product Hunt Β· Written
    It's useful to get feedback from people about your product but often more useful to observe how they actually use it. FullStory records a visitor's session so you can see exactly where they moved their mouse, what they clicked, and how they navigated your site. SUUUUPER eye-opening sometimes. 😳
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    • Ryan Hoover
      Ryan HooverFounder, Product Hunt

      When you're building a new products, user feedback is critical. You can gather feedback in a variety of ways, through in-person customer development interviews, surveys, and by simply looking at the data. I'm particularly fond of doing user testing (UserTesting is an awesome tool for this) although its only a "simulation" of what your users are actually doing.

      FullStory captures a screen recording of your site visitor's actions and behavior within (cue Steve Irwin impression) their natural environment. We've used it many times at Product Hunt to better understand how people are using new or beta features we're building. It's πŸ‘πŸΌ.

      Comments (0)
    • George Nurijanian
      George NurijanianPM, Online Republic

      They do one thing instead of many, and they do it well, but the pricing model didn't work all that well for us. Besides, it's still one step behind Amplitude and the likes in terms of seeing the customer journey. I would still recommend them for the search function.

      Comments (0)
  10. Ashish Kumar
    Ashish KumarHakuna Matata Β· Written
    We have a team of field service, sales, audit executives and FeetPort help us to manage all field teams from a single desk and help to improve the productivity of our field team. Now we can get all status updates in real-time and communicate with them on task comments to provide better information to field team and get real-time feedback from the field and customers.
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  11. 3
    Driftt

    Customer communication app for product marketers

    Ben Lang
    Ben Lang24Shipping Β· Written
    Similar offerings to Intercom, fantastic way to communicate with users and constantly get feedback.
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  12. 3
    Delighted

    Easy and beautiful NPS tracking

    Specific to NPS, but the UI is so email friendly that TONS of customers actually leave feedback and ratings. I absolutely LOVE delighted.
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  13. 3
    HotJar Insights

    See how visitors are really using your website.

    They have a new great feature called FEEDBACK which is embedded to your website
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  14. This is a great tool to collect feedback from users about current or new product features
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  15. 3
    Userfeed

    Product feedback made for Intercom

    Kyle Conarro
    Kyle ConarroCo-Founder @ Ad Reform / Userfeed Β· Written
    Kyle Conarro made this product
    Built on Intercom, Userfeed is a lightweight tool to log feedback within conversations (and gather directly from users in Intercom's messenger). You can push features to GitHub when it's time to build, and then easily message all interested users directly via Intercom when a feature is shipped. Sign up for a free at https://www.userfeed.io and pay nothing until you see engagement.
    CommentsShare
    Because it works seamlessly with Intercom.
    CommentsShare
    Because it works seamlessly with Intercom.
    CommentsShare
    • Harry Whelchel
      Harry WhelchelFounder, ConvoPanda

      Kyle and Landon are super responsive and have been shipping new features each week. Iβ€˜m very excited to see Userfeed continue to develop. I feel like they are on the right track to what the future of user feedback will look like.

      Comments (2)
    • Turner Levison
      Turner LevisonCEO, CommissionTrac

      Our customers enjoy the transparency of seeing what's being worked on and then seeing their ideas get shipped to the product. All in all this was an easy win for us.

      Comments (0)
  16. 3
    Feedier

    The end of long and boring surveys - collect real feedback πŸ†

    Baptiste
    BaptisteCo-Founder of Feedier -- πŸ‡«πŸ‡· Entrepreneur Β· Written
    Baptiste made this product
    Some amazing features: - Feedback Widget: never lose the opportunity to get feedback. Whether it’s within your app or on your website, collect feedback from your visitors. You are all set with a single snippet. Gorgeous, isn’t it? Segment and measure the actual satisfaction ratio before asking any applicable feedback: it’s a 2 step process, the ratings and then the questions. You choose which questions you want to receive depending on the ratings average ratio. - Reward your customers: define your own program from different types (voucher, money, personalize the message, file) and choose which reward goes to whom, based on their satisfaction ratio. They take time to help you grow, you give back. - Engage further with them. Define your own engagement program using whatever you want (marketplace review, App Store, sharing, email collecting, etc). Start collecting valuable and actionable feedback now.
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    Baptiste
    BaptisteCo-Founder of Feedier -- πŸ‡«πŸ‡· Entrepreneur Β· Written
    Baptiste made this product
    Feedier is an engaging solution that makes it easy to get better insights from users. Build relationships, rewards and engage with them.
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    Aazar Ali Shad
    Aazar Ali ShadProduct Experience Layer - Userpilot Β· Written
    Amazing tool. Easy to use. Gamification, rewarding and feedback are integrated.
    CommentsShare
    • Ernesto Cohnen
      Ernesto CohnenCo-Founder, triporate.com

      An amazing team and product.

      We are integrating the same in our current feedback flow.

      It's great to see some real alternatives to Typeform and GForms.

      Comments (1)
    • Have been using for a couple months and love Feedier. It's a beautiful way to request feedback from your customers. It also can be used as a lead magnet/content upgrade delivery system in exchange for feedback and it makes in insanely easy to offer incentive to your feedback request. For me at least, this used to require hacking together multiple system.

      Comments (0)
  17. 2
    Feedback Emoji

    Capture user feedback with emojis

    Abe Storey
    Abe StoreyEntrepreneur & Growth Marketer Β· Written
    Abe Storey made this product
    Feedback Emoji is a free, easy to use, non-intrusive way to get feedback from your users!
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  18. Genady Okrain
    Genady OkrainFounder at @MomentoGIFs Β· Written
    Smooch is cool solution for real time chat with your users (similar to intercom)
    CommentsShare
  19. 2
    BRAND24

    Keep track of your brand online.

    Jakub Rogalski
    Jakub Rogalski39Community Manager at Brand24 Β· Written
    Jakub Rogalski made this product
    You could have a look at some social media monitoring tools providing real-time tracking of different sources online. People tend to share their opinions and give feedback on social media more often than ever these days, and many of those opinions refer to experiences with different brands. Monitoring such discussions will help you keep track of all the relevant mentions, as well as give you an insight into which aspects of your product can be changed or improved for better user experience.
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    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      Brand24 is a great app, especially if you're a business prone to any type of social media critics (like every type of business, nowadays?). It's just a much better way to know what people are saying about your brand then searching it through Google.

      Comments (0)
    • Mateusz Kurleto
      Mateusz KurletoTech entrepreneur and investor @Neoteric

      A great tool that helps me understand where and how people discuss certain topics like "Alternative to [MyCompetitorName]", "How to [Solve the problem I sell a solution to]" so I can engage personally and try to convert.

      Comments (0)
  20. 2
    Cassette

    Voice-messaging, simplified.

    JS Rho
    JS RhoCEO & Founder, Cassette Inc. Β· Written
    JS Rho made this product
    Make an account and let them know your Cassette username. and you can hear real voice.
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