What's the best tool to collect user feedback?
- Winston made this productproductboard helps you consolidate user feedback from a variety of sources: Intercom, Zendesk, email, and hundreds of other apps via Zapier. Customer-facing colleagues on support, sales, and marketing can submit feedback on-the-fly via a Chrome extension. It's also easy to import feedback from spreadsheets and CSVs. And now, you can share a public-facing Portal with users to validate your most promising feature ideas with upvotes, and collect new ones. Here's the best part: productboard is designed to help product teams take action on all this feedback. Put it to use when prioritizing what to build next, designing features, and creating marketing collateral that speaks in the same language as users do. It's the solution of choice at renowned product organizations like Invision, Zendesk, and Envoy.Jeroen Corthout β6Co-Founder Salesflare Β· WrittenAwesome product! Beautiful and easy to use. Love it. Had coffee with the founder recently too: https://blog.salesflare.com/hube...
- Thomas DalyChief Product Officer @spaciousnyc
I've tried everything on the market and ProductBoard is the ONLY one that has stuck. I live in it every day. I've got Zapier zaps sucking in feedback from all over the place, and now with the Feedback Portal they unveiled, I'm able to provide transparency internally without frying non-dev non-designers minds with making them go into Jira (or even Trello I've found is TMI/confusing for people).
- Kate PljaskovovaCo-founder & CPO
We've been using productboard to build our MVP and it helped us to get everybody on the team on board with what we're building and kept us focused. I love that productboard helped us also gather feedback from different sources (Intercom, emails and various conversations) so now we're processing the user feedback and planning our next product improvements - all in one tool. That's just the best!
- David WestProduct @ Nibble Apps Β· WrittenBy far the most intuitive product for REAL feature-based feedback that has popped up recently is Canny. Haven't used it just yet but can't wait to do so in the near future!We're using it for Missive, it has been really helpful! See our page : https://missive.canny.io/feature...
- Jack Dweck20Product Manager at Unroll.Me Β· WrittenWe use Typeform to collect all sorts of feedback from users. The forms are really easy to set up and maintain, and exporting results is a breeze.Keri ByrneStudent Β· WrittenTypeform is great for feedback from users. We use Zapier to push Typeform responses into Salesflare to keep things organized. Inspiration here: https://blog.salesflare.com/8-wa...David WestProduct @ Nibble Apps Β· WrittenBig fan of Typeform - for user surveys. So quick regardless of device and their UI is beautifully responsive.
- Federico Schiano di PepeCEO at CoContest Inc. Β· WrittenWe use Emojics to collect feedback at the speed of light. Really nice product and service, easy to use and our user love it :) (everyone love emoji). We use also other kind of tool but this is the one with the highest conversion rate, we have an average of 30% visits to feedback. They have to kind of widget the floating is perfect to ask feedback about the service or a specific page (home page, thank you page, pricing page) and the inline widget perfect for ask feedback about our blog contents. There are a lot of customizations options, we can choose from a tons of different emoji designs, hide the percentage, change the call to actions. Another interesting thing is their lead generation feature in fact we can ask user contact information after the user click on a specific emoji or instead we can give a coupon code if the user leave us a bad feedback. They have a free package that we used for start but the pro is definitely better and quite cheap.
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- Mark made this productEmojicom lets you collect feedback in simple and engaging way using different emojis. It also integrates easily with Shopify, Medium, WordPress and more.Diego SanchezProduct Owner @Typeform Β· WrittenWhat I like about Emojicom is that you can ask for feedback quickly in an intuitive manner (Most people already use emojis when communicating via text....There's already an emerging body of research about the use of emojis in human conversations).
- Ethanπ¨βπ»π¨βπ€ Making KanbanMail & Code The Web
Great product! A cool idea to add to the product would be for it to show you the percentage of people who clicked each emoji for that page after voting (like Twitter polls).
- Ryan Hoover80Founder, Product Hunt Β· WrittenIntercom is one of my favorite tools. We've used it on Product Hunt for the past few years (it's the little icon bubble you see at the bottom right of the screen) to chat with the community and resolve support issues. You can also program it to prompt specific people at specific moments in time. For example, if a user visits their shopping cart and fails to continue checking out after 10 seconds, you could send an automated message offering help. This type of feedback in the moment, can be very insightful.
We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.
- Matt Pliszkadiscovering SaaS apps at pickSaaS.com
A great application to automate engagement with your visitors, focusing on personal approach towards your customers
- Ryan Hoover80Founder, Product Hunt Β· WrittenIt's useful to get feedback from people about your product but often more useful to observe how they actually use it. FullStory records a visitor's session so you can see exactly where they moved their mouse, what they clicked, and how they navigated your site. SUUUUPER eye-opening sometimes. π³
- Ryan HooverFounder, Product Hunt
When you're building a new products, user feedback is critical. You can gather feedback in a variety of ways, through in-person customer development interviews, surveys, and by simply looking at the data. I'm particularly fond of doing user testing (UserTesting is an awesome tool for this) although its only a "simulation" of what your users are actually doing.
FullStory captures a screen recording of your site visitor's actions and behavior within (cue Steve Irwin impression) their natural environment. We've used it many times at Product Hunt to better understand how people are using new or beta features we're building. It's ππΌ.
- Mattan IngramLead Product Designer at Code Climate
- Bridges to ItalyPrez, Bridges to Italy
Definitely recommend it and they have a free plan that does a great deal.
- Trista KempaOps + CX Β· WrittenSpecific to NPS, but the UI is so email friendly that TONS of customers actually leave feedback and ratings. I absolutely LOVE delighted.
- Abe StoreyEntrepreneur & Growth Marketer Β· WrittenAbe Storey made this productFeedback Emoji is a free, easy to use, non-intrusive way to get feedback from your users!
- Genady OkrainFounder at @MomentoGIFs Β· WrittenSmooch is cool solution for real time chat with your users (similar to intercom)
- Baruch YochaiProduct Manager Β· WrittenThey have a new great feature called FEEDBACK which is embedded to your website
- Jakub Rogalski35Community Manager at Brand24 Β· WrittenJakub Rogalski made this productYou could have a look at some social media monitoring tools providing real-time tracking of different sources online. People tend to share their opinions and give feedback on social media more often than ever these days, and many of those opinions refer to experiences with different brands. Monitoring such discussions will help you keep track of all the relevant mentions, as well as give you an insight into which aspects of your product can be changed or improved for better user experience.
- Mateusz KurletoTech entrepreneur and investor @Neoteric
A great tool that helps me understand where and how people discuss certain topics like "Alternative to [MyCompetitorName]", "How to [Solve the problem I sell a solution to]" so I can engage personally and try to convert.
- Matt Pliszkadiscovering SaaS apps at pickSaaS.com
Brand24 is a great app, especially if you're a business prone to any type of social media critics (like every type of business, nowadays?). It's just a much better way to know what people are saying about your brand then searching it through Google.
- Most Effective way to collect and manage customer feedback, Easy to setup, Professionally prepared components, Advanced Dashboard, Easy customisation, No credit card required on sign up
