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What's the best tool to collect user feedback?

I want a way to collect & organize user feedback
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13 recommended
  1. 12
    productboard 2.0

    The product management tool for makers who care.

    Winston18Helping PMs prioritize @productboard Β· Written
    Winston made this product
    productboard helps you consolidate user feedback from a variety of sources: Intercom, Zendesk, email, and hundreds of other apps via Zapier. Customer-facing colleagues on support, sales, and marketing can submit feedback on-the-fly via a Chrome extension. It's also easy to import feedback from spreadsheets and CSVs. And now, you can share a public-facing Portal with users to validate your most promising feature ideas with upvotes, and collect new ones. Here's the best part: productboard is designed to help product teams take action on all this feedback. Put it to use when prioritizing what to build next, designing features, and creating marketing collateral that speaks in the same language as users do. It's the solution of choice at renowned product organizations like Invision, Zendesk, and Envoy.
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    Jeroen Corthout β˜•3Co-Founder Salesflare Β· Written
    Awesome product! Beautiful and easy to use. Love it. Had coffee with the founder recently too: https://blog.salesflare.com/hube...
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  2. 11
    Canny

    The easiest way to collect & manage feedback

    David WestProduct @ Nibble Apps Β· Written
    By far the most intuitive product for REAL feature-based feedback that has popped up recently is Canny. Haven't used it just yet but can't wait to do so in the near future!
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    We're using it for Missive, it has been really helpful! See our page : https://missive.canny.io/feature...
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  3. 9
    Typeform

    Typeform makes asking questions easy, human & beautiful

    Jack Dweck20Product Manager at Unroll.Me Β· Written
    We use Typeform to collect all sorts of feedback from users. The forms are really easy to set up and maintain, and exporting results is a breeze.
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    Typeform is great for feedback from users. We use Zapier to push Typeform responses into Salesflare to keep things organized. Inspiration here: https://blog.salesflare.com/8-wa...
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    David WestProduct @ Nibble Apps Β· Written
    Big fan of Typeform - for user surveys. So quick regardless of device and their UI is beautifully responsive.
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  4. 8
    Emojics

    Feedback emoji and reactions tool

    Federico Schiano di PepeCEO at CoContest Inc. Β· Written
    We use Emojics to collect feedback at the speed of light. Really nice product and service, easy to use and our user love it :) (everyone love emoji). We use also other kind of tool but this is the one with the highest conversion rate, we have an average of 30% visits to feedback. They have to kind of widget the floating is perfect to ask feedback about the service or a specific page (home page, thank you page, pricing page) and the inline widget perfect for ask feedback about our blog contents. There are a lot of customizations options, we can choose from a tons of different emoji designs, hide the percentage, change the call to actions. Another interesting thing is their lead generation feature in fact we can ask user contact information after the user click on a specific emoji or instead we can give a coupon code if the user leave us a bad feedback. They have a free package that we used for start but the pro is definitely better and quite cheap.
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  5. 3
    Intercom

    Communicate personally with every single customer.

    Ryan Hoover78Founder, Product Hunt Β· Written
    Intercom is one of my favorite tools. We've used it on Product Hunt for the past few years (it's the little icon bubble you see at the bottom right of the screen) to chat with the community and resolve support issues. You can also program it to prompt specific people at specific moments in time. For example, if a user visits their shopping cart and fails to continue checking out after 10 seconds, you could send an automated message offering help. This type of feedback in the moment, can be very insightful.
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  6. 2
    FullStory

    See every click, swipe and scroll on your site.

    Ryan Hoover78Founder, Product Hunt Β· Written
    It's useful to get feedback from people about your product but often more useful to observe how they actually use it. FullStory records a visitor's session so you can see exactly where they moved their mouse, what they clicked, and how they navigated your site. SUUUUPER eye-opening sometimes. 😳
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  7. 2
    Driftt

    Customer communication app for product marketers

    Similar offerings to Intercom, fantastic way to communicate with users and constantly get feedback.
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  8. 2
    Delighted

    Easy and beautiful NPS tracking

    Specific to NPS, but the UI is so email friendly that TONS of customers actually leave feedback and ratings. I absolutely LOVE delighted.
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  9. 1
    Feedback Emoji

    Capture user feedback with emojis

    Abe StoreyEntrepreneur & Growth Marketer Β· Written
    Abe Storey made this product
    Feedback Emoji is a free, easy to use, non-intrusive way to get feedback from your users!
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  10. Genady OkrainFounder at @MomentoGIFs Β· Written
    Smooch is cool solution for real time chat with your users (similar to intercom)
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  11. 1
    HotJar Insights

    See how visitors are really using your website.

    Baruch YochaiProduct Manager Β· Written
    They have a new great feature called FEEDBACK which is embedded to your website
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  12. 1
    BRAND24

    Keep track of your brand online.

    Jakub Rogalski34Community Manager at Brand24 Β· Written
    Jakub Rogalski made this product
    You could have a look at some social media monitoring tools providing real-time tracking of different sources online. People tend to share their opinions and give feedback on social media more often than ever these days, and many of those opinions refer to experiences with different brands. Monitoring such discussions will help you keep track of all the relevant mentions, as well as give you an insight into which aspects of your product can be changed or improved for better user experience.
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  13. Most Effective way to collect and manage customer feedback, Easy to setup, Professionally prepared components, Advanced Dashboard, Easy customisation, No credit card required on sign up
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