- Winston made this productproductboard helps you consolidate user feedback from a variety of sources: Intercom, Zendesk, email, and hundreds of other apps via Zapier. Customer-facing colleagues on support, sales, and marketing can submit feedback on-the-fly via a Chrome extension. It's also easy to import feedback from spreadsheets and CSVs. And now, you can share a public-facing Portal with users to validate your most promising feature ideas with upvotes, and collect new ones. Here's the best part: productboard is designed to help product teams take action on all this feedback. Put it to use when prioritizing what to build next, designing features, and creating marketing collateral that speaks in the same language as users do. It's the solution of choice at renowned product organizations like Invision, Zendesk, and Envoy.
I've tried everything on the market and ProductBoard is the ONLY one that has stuck. I live in it every day. I've got Zapier zaps sucking in feedback from all over the place, and now with the Feedback Portal they unveiled, I'm able to provide transparency internally without frying non-dev non-designers minds with making them go into Jira (or even Trello I've found is TMI/confusing for people).
We've been using productboard to build our MVP and it helped us to get everybody on the team on board with what we're building and kept us focused. I love that productboard helped us also gather feedback from different sources (Intercom, emails and various conversations) so now we're processing the user feedback and planning our next product improvements - all in one tool. That's just the best!
- Typeform is great for feedback from users. We use Zapier to push Typeform responses into Salesflare to keep things organized. Inspiration here: https://blog.salesflare.com/8-wa...We use Typeform to collect all sorts of feedback from users. The forms are really easy to set up and maintain, and exporting results is a breeze.
- By far the most intuitive product for REAL feature-based feedback that has popped up recently is Canny. Haven't used it just yet but can't wait to do so in the near future!We're using it for Missive, it has been really helpful! See our page : https://missive.canny.io/feature...
- We use Emojics to collect feedback at the speed of light. Really nice product and service, easy to use and our user love it :) (everyone love emoji). We use also other kind of tool but this is the one with the highest conversion rate, we have an average of 30% visits to feedback. They have to kind of widget the floating is perfect to ask feedback about the service or a specific page (home page, thank you page, pricing page) and the inline widget perfect for ask feedback about our blog contents. There are a lot of customizations options, we can choose from a tons of different emoji designs, hide the percentage, change the call to actions. Another interesting thing is their lead generation feature in fact we can ask user contact information after the user click on a specific emoji or instead we can give a coupon code if the user leave us a bad feedback. They have a free package that we used for start but the pro is definitely better and quite cheap.
- Mark made this productEmojicom lets you collect feedback in simple and engaging way using different emojis. It also integrates easily with Shopify, Medium, WordPress and more.What I like about Emojicom is that you can ask for feedback quickly in an intuitive manner (Most people already use emojis when communicating via text....There's already an emerging body of research about the use of emojis in human conversations).
- I would try something like Tonkean. To help you plan your workflow for user feedback, you can even outline and build your workflow in the interactive creator. What i'm thinking would work great for this scenario, would be choosing an application to collect feedback. It could be email or a specific feedback collection app. Once you've determined how you're collecting feedback, you can automate the collection and the communication with Tonkean. So, an email is sent to feedback@o'sullivan.com and a track for this feedback is then created in your 'Feedback' workflow. Let's say this feedback is from me, Hannah. Tonkean can create a track for 'Hannah's feedback' and let you know what needs to be fixed. If there's a specific request to be updated or something that might need to be addressed weekly, you can tie in the appropriate business applications and set Tonkean up to automatically make these updates (if they're that simple). If it's something that needs your focused attention, you can set dates and times for milestones in Tonkean and have Tonkean reach out to you via email, Slack or Teams requesting updates so you have a detailed timeline of how the feedback is being addressed. It's a great way, not to just track feedback, but to automate the solution if possible and remind you of the priority level, status and more. It's a game-changer, I promise. https://tonkean.com/rpa/
As we all know, it’s very rare to find a product that makes you stop and be like “This is awesome. Where has this been all my life!?” I’ve been using Tonkean daily for the the past 6 months, and am addicted. As a product marketing manager I work very cross-functionally and have always struggled with where and how to track and organize all the different things I work on. I’ve tried lots of task management, project management, and collaboration tools, but always ended up back in sticky notes, docs, spreadsheet, and calendar reminders to follow up. Tonkean changed this. While docs and spreadsheets are still useful for somethings of course, I now manage everything in Tonkean — my “worklist” of projects and action items, 1-1s with my boss, cross-functional campaigns, and success of key customers I’m working with. Tonkean allows me to pull in data from all different sources (which used to be manual) so I have a view of the key metrics I care about. It also automatically gathers the status of items at the right time from the relevant owner, and provides visibility of all updates and changes in Slack or via email. Oh! And did I mention it reminds me of things I wrote down but may have forgotten about? I could go on and on, but moral of the story is: get it, play with it, and I promise you’ll love it!
We have been using Tonkean since before it was in Beta. It has shortened our Weekly Delivery Meetings by providing an easy way to bring in Data from Jira and Salesforce and review instead of transposing data into a new format.
The ability to integrate into Slack and gather updates where our Delivery Team already is has been a game changer. It keeps everyone from asking status and allows people to just work and provide updates when prompted. If I need an update out of cycle, I can use Tonkean to prompt for it.
Tonkean has been critical for our team to grow. It has provided insight to our leadership at the right level as needed.
- Intercom is one of my favorite tools. We've used it on Product Hunt for the past few years (it's the little icon bubble you see at the bottom right of the screen) to chat with the community and resolve support issues. You can also program it to prompt specific people at specific moments in time. For example, if a user visits their shopping cart and fails to continue checking out after 10 seconds, you could send an automated message offering help. This type of feedback in the moment, can be very insightful.
We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.
A great application to automate engagement with your visitors, focusing on personal approach towards your customers
- hellonext is a web platform that allows you to collect and organize feedbacks all in one place. It eliminates the problems of repetitive feedbacks and automatically keeps the users who were interested in select features updated about the progress with their feature requests, feedback and bug reports. Hellonext supports public roadmaps and puts your user engagement on automate. It can be easily integrated into your apps, web app, website, etc.
- It's useful to get feedback from people about your product but often more useful to observe how they actually use it. FullStory records a visitor's session so you can see exactly where they moved their mouse, what they clicked, and how they navigated your site. SUUUUPER eye-opening sometimes. 😳
When you're building a new products, user feedback is critical. You can gather feedback in a variety of ways, through in-person customer development interviews, surveys, and by simply looking at the data. I'm particularly fond of doing user testing (UserTesting is an awesome tool for this) although its only a "simulation" of what your users are actually doing.
FullStory captures a screen recording of your site visitor's actions and behavior within (cue Steve Irwin impression) their natural environment. We've used it many times at Product Hunt to better understand how people are using new or beta features we're building. It's 👍🏼.
- Jakub Rogalski made this productYou could have a look at some social media monitoring tools providing real-time tracking of different sources online. People tend to share their opinions and give feedback on social media more often than ever these days, and many of those opinions refer to experiences with different brands. Monitoring such discussions will help you keep track of all the relevant mentions, as well as give you an insight into which aspects of your product can be changed or improved for better user experience.
A great tool that helps me understand where and how people discuss certain topics like "Alternative to [MyCompetitorName]", "How to [Solve the problem I sell a solution to]" so I can engage personally and try to convert.
Brand24 is a great app, especially if you're a business prone to any type of social media critics (like every type of business, nowadays?). It's just a much better way to know what people are saying about your brand then searching it through Google.
I love everything about InVision.
Since I started using it 3-4 years ago they improved so many things and added really useful features. They collaborate with so many top designers of the industry that they always know what we want. I really appreciate the effort, time and love they put into their products and it's always fun to use them.
The tools I use on a weekly basis are:
InVision (Webapp); Freehand; Craft; Designbetter.co
All my designers loves the service, but I am struggling to use it, I find its UI/UX uncomfortable and not obvious. The most terrible is a mobile version of the web-site, extremely slow.