What's the best tool to collect user feedback?

Question

I want a way to collect & organize user feedback

Federico Schiano di Pepe · Accepted Answer

We use Emojics to collect feedback at the speed of light. Really nice product and service, easy to use and our user love it :) (everyone love emoji). We use also other kind of tool but this is the one with the highest conversion rate, we have an average of 30% visits to feedback.

They have to kind of widget the floating is perfect to ask feedback about the service or a specific page (home page, thank you page, pricing page) and the inline widget perfect for ask feedback about our blog contents. There are a lot of customizations options, we can choose from a tons of different emoji designs, hide the percentage, change the call to actions.

Another interesting thing is their lead generation feature in fact we can ask user contact information after the user click on a specific emoji or instead we can give a coupon code if the user leave us a bad feedback.

They have a free package that we used for start but the pro is definitely better and quite cheap.

David West · Answer

By far the most intuitive product for REAL feature-based feedback that has popped up recently is Canny. Haven't used it just yet but can't wait to do so in the near future!

Hannah White · Answer

I would try something like Tonkean. To help you plan your workflow for user feedback, you can even outline and build your workflow in the interactive creator.

What i'm thinking would work great for this scenario, would be choosing an application to collect feedback. It could be email or a specific feedback collection app.

Once you've determined how you're collecting feedback, you can automate the collection and the communication with Tonkean. So, an email is sent to feedback@o'sullivan.com and a track for this feedback is then created in your 'Feedback' workflow.

Let's say this feedback is from me, Hannah.

Tonkean can create a track for 'Hannah's feedback' and let you know what needs to be fixed. If there's a specific request to be updated or something that might need to be addressed weekly, you can tie in the appropriate business applications and set Tonkean up to automatically make these updates (if they're that simple).

If it's something that needs your focused attention, you can set dates and times for milestones in Tonkean and have Tonkean reach out to you via email, Slack or Teams requesting updates so you have a detailed timeline of how the feedback is being addressed.

It's a great way, not to just track feedback, but to automate the solution if possible and remind you of the priority level,  status and more. It's a game-changer, I promise.

https://tonkean.com/rpa/

Winston · Answer

productboard helps you consolidate user feedback from a variety of sources: Intercom, Zendesk, email, and hundreds of other apps via Zapier. Customer-facing colleagues on support, sales, and marketing can submit feedback on-the-fly via a Chrome extension. It's also easy to import feedback from spreadsheets and CSVs. And now, you can share a public-facing Portal with users to validate your most promising feature ideas with upvotes, and collect new ones.

Here's the best part: productboard is designed to help product teams take action on all this feedback. Put it to use when prioritizing what to build next, designing features, and creating marketing collateral that speaks in the same language as users do.

It's the solution of choice at renowned product organizations like Invision, Zendesk, and Envoy.

Answer

Emojicom lets you collect feedback in simple and engaging way using different emojis. 
It also integrates easily with Shopify, Medium, WordPress and more.

Keri Byrne · Answer

Typeform is great for feedback from users. We use Zapier to push Typeform responses into Salesflare to keep things organized. Inspiration here: https://blog.salesflare.com/8-ways-zapier-will-help-streamline-your-sales-5281fa7d42f9

Diego Sanchez · Answer

What I like about Emojicom is that you can ask for feedback quickly in an intuitive manner (Most people already use emojis when communicating via text....There's already an emerging body of research about the use of emojis in human conversations).

Answer

hellonext is a web platform that allows you to collect and organize feedbacks all in one place. It eliminates the problems of repetitive feedbacks and automatically keeps the users who were interested in select features updated about the progress with their feature requests, feedback and bug reports. 
Hellonext supports public roadmaps and puts your user engagement on automate. It can be easily integrated into your apps, web app, website, etc.

Ryan Hoover · Answer

Intercom is one of my favorite tools.  We've used it on Product Hunt for the past few years (it's the little icon bubble you see at the bottom right of the screen) to chat with the community and resolve support issues.

You can also program it to prompt specific people at specific moments in time.  For example, if a user visits their shopping cart and fails to continue checking out after 10 seconds, you could send an automated message offering help.  This type of feedback in the moment, can be very insightful.

Jack Dweck · Answer

We use Typeform to collect all sorts of feedback from users. The forms are really easy to set up and maintain, and exporting results is a breeze.

Philippe Lehoux · Answer

We're using it for Missive, it has been really helpful! See our page : https://missive.canny.io/feature-requests

Jeroen Corthout ☕ · Answer

Awesome product! Beautiful and easy to use. Love it. Had coffee with the founder recently too: https://blog.salesflare.com/hubert-palan-productboard-1a8e72f3b339

Ben Lang · Answer

Similar offerings to Intercom, fantastic way to communicate with users and constantly get feedback.

Abe Storey · Answer

Feedback Emoji is a free, easy to use, non-intrusive way to get feedback from your users!

Aazar Ali Shad · Answer

Amazing tool. Easy to use. Gamification, rewarding and feedback are integrated.

Answer

Feedier is an engaging solution that makes it easy to get better insights from users. Build relationships, rewards and engage with them.

Answer

Some amazing features:

- Feedback Widget: never lose the opportunity to get feedback. Whether it’s within your app or on your website, collect feedback from your visitors. You are all set with a single snippet. Gorgeous, isn’t it?
Segment and measure the actual satisfaction ratio before asking any applicable feedback: it’s a 2 step process, the ratings and then the questions. You choose which questions you want to receive depending on the ratings average ratio.
- Reward your customers: define your own program from different types (voucher, money, personalize the message, file) and choose which reward goes to whom, based on their satisfaction ratio. They take time to help you grow, you give back.
- Engage further with them. Define your own engagement program using whatever you want (marketplace review, App Store, sharing, email collecting, etc).

Start collecting valuable and actionable feedback now.

Murali S · Answer

This is a great tool to collect and manage the feedback in an easy way. This gives a clear road map of what is planned and the items are in progress. See our feedback system page https://feedback.document360.io/feature-request

Angela White · Answer

ProProfs Survey Maker is a professional survey tool you can use to collect user feedback. It lets you create customized branded surveys for a personalized experience. You can also add skip and branching logic to your surveys to gather more insightful feedback from your customers. The thing that I loved the most was that they even provide ready-made templates that you can use directly without having to make any significant changes. It makes designing and sending out surveys easy.

Krishna R · Answer

This product built makes it easy for you to get valuable insights from your users by greatly simplifying the task of coordinating and scheduling user interviews.

There's basically two ways you can recruit and schedule your users for user interviews:

1) Via the Intercom messenger: Demo video is here: https://www.youtube.com/watch?v=UXks8pkwlmA. This is useful if your product and your users are on Intercom already. Simply use Intercom filters to target the users you want to interview, add the UserExpert app to the message, link your work calendar and off you go. Targeted users can schedule a time slot within the Intercom messenger itself. This means they don't leave your product maximizing the chance you'll be successful at recruiting participants. Invites and reminders are automatically greatly reducing the likelihood of no-shows.

2) Via email - Here, you simply need to import a CSV of first and last names along with emails. After customizing the email subject and body, UserExpert will automatically email users on your behalf. Each user will get a custom scheduling link via which they can pick a time on your calendar. You get some cool email performance stats, such as delivery rates, click through rates, etc that helps you keep a pulse on how your recruitment efforts are progressing. As above, invites and reminders are automatically sent reducing the likelihood of no-shows.

You can signup for free trials here: www.user.expert.

Shabbir Parmar · Answer

Feedbackvote combines the ease of a feedback system with the credibility of a voting system, giving you reliable responses to your questions.

Mike · Answer

Hey! Just launched Upvoty. With Upvoty you can collect user feedback in one simple overview + share your product roadmap! You can try it out for free if you want!

Trista Kempa · Answer

Specific to NPS, but the UI is so email friendly that TONS of customers actually leave feedback and ratings. I absolutely LOVE delighted.

Mike · Answer

Hey! Just launched Upvoty. With Upvoty you can collect user feedback in one simple overview + share your product roadmap! You can try it out for free if you want!

David West · Answer

Big fan of Typeform - for user surveys. So quick regardless of device and their UI is beautifully responsive.

Katerina Boboshko · Answer

I use intercom also and their support team the most cheerful I've ever seen. Sometimes I like to write them only because I know that chat with Intercom will be great.

Carlos Gonzalez de Villaumbrosia · Answer

This is a great tool to collect feedback from your team about new product features

Ryan Hoover · Answer

It's useful to get feedback from people about your product but often more useful to observe how they actually use it.  FullStory records a visitor's session so you can see exactly where they moved their mouse, what they clicked, and how they navigated your site.  SUUUUPER eye-opening sometimes. 😳

Baruch Yochai · Answer

They have a new great feature called FEEDBACK which is embedded to your website

Carlos Gonzalez de Villaumbrosia · Answer

This is a great tool to collect feedback from users about current or new product features

Jakub Rogalski · Answer

You could have a look at some social media monitoring tools providing real-time tracking of different sources online. People tend to share their opinions and give feedback on social media more often than ever these days, and many of those opinions refer to experiences with different brands. Monitoring such discussions will help you keep track of all the relevant mentions, as well as give you an insight into which aspects of your product can be changed or improved for better user experience.

Matt Hernandez · Answer

I'm a fan of Survicate, they make it pretty simple to create custom feedback templates and you can deploy them basically anywhere with a simple  link.

Answer

Super helpful, unique tool that records your visitors sessions - it's literally like glancing over their screen. I'm using it over my React.js SPA (pathbase.io) and it's been priceless. The free tier keeps 100 sessions recordings, which has been more than enough in the early stages of an app.

Genady Okrain · Answer

Smooch is cool solution for real time chat with your users (similar to intercom)

Preet Arjun Singh · Answer

NomNom is a great tool that allows you not just to collect user feedback from multiple sources, but also helps analyze the data and identify key themes, and allows to group your findings automatically.

Kevin Adams · Answer

Most Effective way to collect and manage customer feedback, Easy to setup, Professionally prepared components, Advanced Dashboard, Easy customisation, No credit card required on sign up

Answer

Because it works seamlessly with Intercom.

Answer

Because it works seamlessly with Intercom.

Kyle Conarro · Answer

Built on Intercom, Userfeed is a lightweight tool to log feedback within conversations (and gather directly from users in Intercom's messenger). You can push features to GitHub when it's time to build, and then easily message all interested users directly via Intercom when a feature is shipped.

Sign up for a free at https://www.userfeed.io and pay nothing until you see engagement.

Ashish Kumar · Answer

We have a team of field service, sales, audit executives and FeetPort help us to manage all field teams from a single desk and help to improve the productivity of our field team. Now we can get all status updates in real-time and communicate with them on task comments to provide better information to field team and get real-time feedback from the field and customers.

JS Rho · Answer

Make an account and let them know your Cassette username. and you can hear real voice.

Grace McKenzie · Answer

Great survey platform for collecting feedback - and it has a full report suite so that you can see all the data in one place without having to export and sort!