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Customer communic...+ 3

What's the best tool to collect user feedback?

I want a way to collect & organize user feedback
Alex O'SullivanFreelancer · Edited
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9 recommended

10
Canny

The easiest way to collect & manage feedback

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David WestProduct Manager @ Nibble Apps · Written
By far the most intuitive product for REAL feature-based feedback that has popped up recently is Canny. Haven't used it just yet but can't wait to do so in the near future!
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5
Typeform

Typeform makes asking questions easy, human & beautiful

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Jack DweckProduct Manager at Unroll.Me · Written
We use Typeform to collect all sorts of feedback from users. The forms are really easy to set up and maintain, and exporting results is a breeze.
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David WestProduct Manager @ Nibble Apps · Written
Big fan of Typeform - for user surveys. So quick regardless of device and their UI is beautifully responsive.
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2
Intercom

Communicate personally with every single customer.

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Ryan HooverFounder, Product Hunt · Written
Intercom is one of my favorite tools. We've used it on Product Hunt for the past few years (it's the little icon bubble you see at the bottom right of the screen) to chat with the community and resolve support issues. You can also program it to prompt specific people at specific moments in time. For example, if a user visits their shopping cart and fails to continue checking out after 10 seconds, you could send an automated message offering help. This type of feedback in the moment, can be very insightful.
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1
Feedback Emoji

Capture user feedback with emojis

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Abe StoreyEntrepreneur & Growth Marketer · Written
Abe Storey made this product
Feedback Emoji is a free, easy to use, non-intrusive way to get feedback from your users!
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1
FullStory

See every click, swipe and scroll on your site.

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Ryan HooverFounder, Product Hunt · Written
It's useful to get feedback from people about your product but often more useful to observe how they actually use it. FullStory records a visitor's session so you can see exactly where they moved their mouse, what they clicked, and how they navigated your site. SUUUUPER eye-opening sometimes. 😳
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1
Driftt

Customer communication app for product marketers

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Ben Lang@askspoke · Written
Similar offerings to Intercom, fantastic way to communicate with users and constantly get feedback.
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1
Smooch

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Genady OkrainFounder at @MomentoGIFs · Written
Smooch is cool solution for real time chat with your users (similar to intercom)
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1
Delighted

Easy and beautiful NPS tracking

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Trista KempaOps + CX · Written
Specific to NPS, but the UI is so email friendly that TONS of customers actually leave feedback and ratings. I absolutely LOVE delighted.
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1
HotJar Insights

See how visitors are really using your website.

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Baruch YochaiProduct Manager · Written
They have a new great feature called FEEDBACK which is embedded to your website
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