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Horrible company. Terrible customer service. Ordered phone they didn't ship. Cancelled order a month later they sent phone. Contacted them to return. They sent via email return label. My printer dead so contacted them to print and mail. They have no printers. So have to pay postage on phone I didn't order to return because of their error. Avoid this company.
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Very happy with wing. Ported my number in from ATT the actual port process was done in 10 and my sim was active popped it in my iPhone X and away I went. Same service area, speed and reliability of ATT but a discounted price which I love. They were accommodating in sending out my SIM card as I needed it a little after before I had to pay another month to ATT. They actually increased ship speed at their cost. The app they have for iOS tells me everything I need to know and makes it easy to contact them if I need help. I am enjoying the unlimited data plan and am streaming hours upon hours of twitch, youtube, Hulu and playing Mobil games all without a hitch. Highly recommend Wing Alpha.
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I switched over to Wing in the beginning of August. What they don't tell you is, you sign up, pay and THEN they send you the sim card in a few days. After getting the SIMs the process was smooth. I didn't decide to buy new phones right away because then my bill would go back to what it was with T-Mobile. Which is why I switched - to save money. Fast forward a month and we decide we need to get upgrades. I ordered 2 phones on 09/10/19. They said I would have them in 2 weeks. I called for an updated because I hadn't received any info after that. The guy I talked to said they were shipping to me that day. I wait a week, nothing. Call back and they tell me the devices were defective and they have to send them back and get new ones from the supplier. End of the month comes. Still haven't heard anything so I call again. Nobody has ever once reached out to me during any of this. My $25 sign on credit was not applied to my next bill cycle as promised back in July when I was signing up. Then tell me they will give me another $20 for the delay in my phones. Now it is October 16th. I STILL have no new phones. And they already took the first device payment out. Luckily the loan company Affirm will cancel my loan. Hopefully Wing will refund the whole amount since I never got anything. Save yourself the headache. The actual phone service is ok but it is not worth jumping through all the hoops.
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Transfer was smooth, customer service was ontop of things. Honestly, No waiting at all. They are super nice and I had no problems with switching over. Not to mention the pricing of it all! Very pleased thus far.
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Filed a complaint to the federal trade commission for violation against the consumer protection about wings so I'm hoping that they open a class action lawsuits so they have to refund everyone that they have wronged. I'm also in connection in filing a civil lawsuit against wings for consumer protection for the business they run is a scam so buyers beware
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@loki_trouble if u need a signature I'm in total lying bastards they r.
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One I contacted technical support multiple times knowing my device is compatible for the VoLTE and there tech support was very ignorant to the issue and not helpful at all. At all costs avoid this company not worth even a dollar.
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THEE WORST me and wife never used more than 2 gigs, first month they clock us in at 3gigs,, and still 2 months AFTER we cxled are trying to bill my already cxled credit card... VERY dishonest.. and if you like texting to talk to people wing is great...HORRIBLE using crickett now awesome...
