I have had Wing for 2 years now. I have never failed to reach an agent quickly and resolve any issue that has arisen. Today, I ported my number flawlessly to a work phone (under 15 minutes time span) and ordered a new sim and phone number from Wing for personal use. I am a happy Wing customer.
Tried to transfer my number for over two weeks and still couldn't get it done. Was told I would be able to speak with a supervisor but I never could. I advise staying away from this company.