Visible

Visible

The future of phone service.

What do people think of Visible?

The community submitted 134 reviews to tell us what they like about Visible, what Visible can do better, and more.
Leave a review
Overall ratings
30 ratings
Rated highly for:
Customer support
Feature set
Ease of use
Community
Pricing
Company mission
Design
Benefits

134 Reviews
Joe Tonelli
Joe Tonelli
Review of Visible
The worst service ever! Within in 10 minutes of switching I had problems. I am 6 1/2 hours in on hold time trying to get my number ported back to Verizon. Whatever you do, DO NOT switch to Visible, you would be better switching to two tin cans and a string!
Negative company mission
Weak customer support
Weak visual design
Hard to use
Missing key features
Share

Alyssa D
Alyssa D
Review of Visible
Visible Wireless SUCKS Big time!! They claim that they use Verizon’s network but I’d like to know exactly what that means because I had Verizon and the service was great! None of my calls dropped, no connection issues, perfect service. However, it’s really expensive. So, I wanted to try a different carrier and went with Visible. Big mistake!! This is literally the worst service I have ever had!! Ever!!! No one can hear me and 90% of my calls drop. Visible is complete garbage in my opinion. I hate it! They are extremely unorganized and if you call customer support you can expect to be on hold for hours. Not even close to Verizon service!!!!
Weak customer support
Hard to use
Too expensive
Share

Joshua Meldrum
Joshua Meldrum
Review of Visible
TOO GOOD TO BE TRUE! Visible is advertising a $40 or cheaper unlimited data plan. Please don’t switch, I’ve only been with them for about 2 weeks and ended up switching back. The Good: Agents are nice, I guess The Bad: Data Speeds (5-8 mbps download, 2-4 upload) I can’t even load a map, open Spotify, google without it timing out, and many more limiting factors. Can rarely get good service, seems to be a lot of dead spots, (don’t know if this is a Verizon issue though as they use their towers) Dropped calls Tech support can be useless, (you basically go around is circles trying to get your problem solved, very painful to get any real help. Just stay away, not worth the $40 bucks
Cost-effective
Weak customer support
Hard to use
Share

Carlos Torres
Carlos Torres
Review of Visible
This company is the worst I’ve ever been a part of. The customer service is absolutely garbage and the actual 5G service is literal dirt. The customer service agents are completely useless and don’t know how to resolve issues. They don’t provide and useful information, even when your account is completely locked and you’re unable to make a payment. 0/10, I wouldn’t recommend this carrier to anyone.
Lacks community
Weak customer support
Share

Chu Chulain
Chu Chulain
Review of Visible
I was using Google Fi and although good service was getting pretty expensive, especially for data. I was recommended Visible Wireless and liked the value proposition. I even got 2 other family members to sign up. Onboarding was difficult, but seems to be common with cell providers. The real problems began once we started using. Problems included: intermittent cell signal, many dead spots. Lost calls, wifi calling constantly dropping, data connection problems requiring restarting phone. In the end it just wasn't worth the cost savings versus terrible service so I changed. Then for icing on the cake, I was a day late in switching service and they dinged me for whole month! I switched to AT&T prepaid. Setup was again pretty painful, but at least now I have a good working service with none of the issues of Visible and is actually cheaper on their prepaid plan.
Cost-effective
Weak customer support
Missing key features
Share

Gaston Wendler
Gaston Wendler
Review of Visible
Visible does not care Visible employees failed to keep their word about a partial refund when i couldn't use my phone past 4 days of my billing cycle due to moving across the world. Definitely a douchey move to have me pay for a full month and not cancel immediately before the billing cycle. Case number #03406485. Supervisor in charge: Vlad (because they don't put their last names on their contact)
Good visual design
Negative company mission
Weak customer support
Too expensive
Missing key features
Share

Mac Ryan
Mac Ryan
Review of Visible
Total scam when it comes to "free trial". Cannot port over number to the service, which they continue to claim can be done after you activate the eSIM.
Weak customer support
Missing key features
Share

Khanh Nguyen
Khanh Nguyen
Review of Visible
Worst company ever. Has a promotion to get a free airpods and 200$ gift card, but you have to port your number over. When I tried to port my number over it keep saying that my current number is inactive and won't let me port. I already bought the phone and can't return it. Scam company. Do not use them
Share

AEK Krt
AEK Krt
Review of Visible
I wanted to transfer my number and they gave me new number then they told me your number will transferred in 2 days and then they started charging every month after 2 months i just realized they didn't transfer my number, my ex company charged 2 months and also visible too. I talked with customer service agent and supervisor they told me i have to pay even though I cancel, "they emailed me " which is %100 bllsht because i have all e-mails from them only one email is missing. Of course they didn't let me know anything. So long story short I canceled but I checked after my cancellation they still had a coming payment guess what cancellation didn't go true even though i had an email about my cancellation, so we canceled one more time. Omg nightmare please save yourself and don't choose them. Only visible thing is here horrible service.
Negative company mission
Weak customer support
Hard to use
Share

Laura P
Laura P
Review of Visible
This company needs help. I tried to cancel an order after 10 mins of opening it but "customer service" said they couldn't cancel it. They told me 3 different stories until finally they said that I needed to sign for the package, so refuse the package. Fed Ex said they tried to deliver the package 4 times even though they never took the sticky note off my door that said I refuse the package. Finally, it was sent back to Visible and I tracked the package. 3 days after they got the phone, I checked to see when they would refund my card. I was told that it takes up to 14 business days for them to scan the phone back into their system and then another 7 business days to refund me the money. 21 days to get a refund for a phone I never had in my hands. I'm beyond frustrated with the lack of customer service! I will NEVER use this company.
Weak customer support
Share