Reviewers are overwhelmingly negative about Visible, describing unreliable service and a support system that often makes problems worse. The most common complaints are dropped calls, missing texts, weak or inconsistent data, app and account glitches, and long chat-only support loops with little resolution. Several users also report trouble with trials, cancellations, refunds, number transfers, and locked devices. A few people say coverage can be strong and Verizon-like in the right area, but even they note location matters; most say the low price does not make up for the hassle.
Don't sign up with Visible. I got the sim card yesterday. The service is slow as slow can be. Loading websites is PAINFUL. Their app sucks. Their customer support sucks even worse. I for instance ordered the sim car with a new number so I could TRY the service without cancelling my verizon account. Did you know you can't port a number later? You didn't? Well how the hell would you? Every other service allows that. Their customer support is flippant and unhelpful. They would not offer a refund. AVOID!
Pros:Price
Cons:Very Very Slow To Load Website - AWFUL Customer Service - Can't Port a Phone Number AFTER you sign up to TRY the service....only at signup
When you sign up for cellphone service the expectation is that you'll have reliable - wait for it - cellphone service. With Visible, you don't get that. Not only is the reception bad, but customer service is extremely unhelpful. They offer apologies instead of solutions and would rather lose a customer then issue a simple account credit. Looking for a new provider? Look at Ting.
Pros:good marketing, sim card tool
Cons:cellphone service, customer service