Visible

The future of phone service.

1.1•30 reviews•

21 followers

The future of phone service.

1.1•30 reviews•

21 followers

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Visible is the future of phone service with no stores, no annual contracts, and no foot-long bills.

Launch tags:iOS•Tech

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LightfieldAI-native CRM that builds itself and does work for you

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Knight TouchBar 2000

That's interesting how France is way more advanced on this since we have offers from 1€ to 20€/month (+ usage in Europe and calls to Europe and some countries like the USA) for unlimited everything 🤔 However, I am curious why other countries won't follow France on it (maybe they can't because something is too expensive?)

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8yr ago

@akdm_ France is a TINY country with insanely high population density. The cost of infrastructure is nothing, therefore you can have low cost plans like this. Now look at Canada, where infrastructure is super hard to maintain because of cold and terrain, plus the fact that we need 1000 times more towers to cover our country, and our population density if laughably low, and an unlimited calls/text with 10G of data is about $120 dollars a month. Literally no one offers unlimited data here.

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8yr ago

Knight TouchBar 2000

@maxime_doucet_benoit You're totally correct! @arecenello Sure, but in France, Orange; SFR and Bouygues (the three carriers) were doing prices between 30-80€/month for like 1-2h of calls; unlimited texts and 1-2Gb of data. In 2012 Free became the fourth carrier and broke the prices in ~3 (today they offer unlimited everything for 19€/m or 15€/m when you subscribe to they triple play Internet box too). All three other carriers now have similar offers between 5 and 25€/m. I hope there will be a Xavier Niel for you, Americans!

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8yr ago

@akdm_ I know of two main reasons, both surround infrastructure. In the USA there is a huge amount of land to cover meaning more towers, more maintenance, more hardware expense. But that’s not entirely the main reason. The second is the marketplace allows for to charge a much higher price for the same service you may get in France. For deutsche telekom (T-mobile in the USA) this means they can charge high margins in the USA and supplement other markets with the cash. Many international carriers and markets benefit from Americans paying $100 a month for cell service.

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8yr ago

@akdm_ You should know about Jio in India where a GB costs less than a candy. India is way ahead of you folks

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8yr ago

Postpone

@akdm_ @maxime_doucet_benoit I don't know about the size of the country. Here in India I pay about 8$ per month for Unlimited everything except data. The data is 40G per month with carry over with no expiration date. Right now I have about 240G unused data so far. The speeds are not bad as well, I get about 7-10Mbps.

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8yr ago

Don't sign up with Visible. I got the sim card yesterday. The service is slow as slow can be. Loading websites is PAINFUL. Their app sucks. Their customer support sucks even worse. I for instance ordered the sim car with a new number so I could TRY the service without cancelling my verizon account. Did you know you can't port a number later? You didn't? Well how the hell would you? Every other service allows that. Their customer support is flippant and unhelpful. They would not offer a refund. AVOID!

Pros:

Price

Cons:

Very Very Slow To Load Website - AWFUL Customer Service - Can't Port a Phone Number AFTER you sign up to TRY the service....only at signup

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8yr ago

I’ve been trying to port my old number that I ported to Visible to a carrier that will actually give me working service. Visible won’t respond on their chat or Messenger what my account or PIN numbers are. I’m ready to give up my phone number of the last decade, just so I can get working service elsewhere. What a nightmare!

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7yr ago

DoubleMemory

If this is indeed from Verizon... trying to imagine the internal politics before or long after this is released... how could a incumbent create such a disruptive product touching its own profit margin and be ok with it? What’s the thinking behind this? Differentiated markets?

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8yr ago

@randomor For the same reason that airlines also have budget brands, they appeal to different people. The budget sector is definitely lagging in the US, but I included an image of wireless carriers in Canada. Having budget brands prevents newcomers from stealing away market share.

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8yr ago

Bonsai

@randomor If it really is targeted at millennials like it seems to be, then it could be telling of their strategy to regain the millennial market. I imagine they're probably losing it to competitors like T-Mobile, which has a much friendlier, younger-looking brand identity imo.

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8yr ago

liblab

This is so typical to mobile carriers. They try to attract the new generation by shiny logos and use the same deceiving techniches of hiding important details between the lines. Guess what? It won't fly with us! #only5mb

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8yr ago

Visible

Maker

Hey @sagivo - Visible is not trying to hide our speed. It's right on the coverage page in big bold type. https://www.bevisible.com/coverage. 5 Mbps is more than you need to do anything you'd want to do on your phone.

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8yr ago

@sagivo @heatherhorsey "5 Mbps is more than you need to do anything you'd want to do on your phone." Unless you want to watch any sort of decent quality video on that smartphone with a high quality display you spent so much on lmao

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8yr ago

@sagivo @heatherhorsey I agree more than enough I’ve done speed test and I get 7mpbs The only time I really I see any delays in anything is when I’m downloading apps but usually 10 to 15 seconds which isn’t a big deal to me and I get great service outside of that and I use Hulu consistently

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7yr ago

Anyone else run into an error when trying to sign up? My iPhone 6S IMEI checks out and I confirmed with Verizon that my phone is unlocked, but when I get to the end of Visible's phone info section, I get a "JavaScriptMtnStatusCode.js:22" error. I've tried via browser and the app. I'm thinking it may be the PIN length...I have a 4-digit Verizon PIN, but Visible seems to want 8-digits.

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8yr ago

Visible

Maker

@jwiskerchen Were you able to get this solved? If not, contact our care team @VisibleCare (Twitter) and they can get you set up.

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8yr ago

@heatherhorsey I contacted @VisibleCare yesterday, but they weren't able to help. However, I saw that another Product Hunt user (@callan752) called support and learned that a "-1" needs to be added when entering a Verizon account number (i.e. XXXXXXXXX-1). I just did that and my SIM is on its way!

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8yr ago

Visible

Maker

@visiblecare @callan752 @jwiskerchen Great. Glad it was resolved. I'll let the care team know this is a solve they can share.

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8yr ago

When you sign up for cellphone service the expectation is that you'll have reliable - wait for it - cellphone service. With Visible, you don't get that. Not only is the reception bad, but customer service is extremely unhelpful. They offer apologies instead of solutions and would rather lose a customer then issue a simple account credit. Looking for a new provider? Look at Ting.

Pros:

good marketing, sim card tool

Cons:

cellphone service, customer service

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8yr ago

Would I have to cancel my preexisting Verizon account or can I just switch over as if it's a different plan?

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8yr ago

And on that same note, I'm "renting" my phone from Verizon. Do I still qualify?

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8yr ago

Visible

Maker

@eitan_rosenberg Visible is operated independently from Verizon, so you'll need to go to Visible.com to switch over. And your device needs to be unlocked, which means paying off anything you may still owe.

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8yr ago

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•••

1.1

Based on 30 reviews

Review Visible?

Reviewers are overwhelmingly negative about Visible, describing unreliable service and a support system that often makes problems worse. The most common complaints are dropped calls, missing texts, weak or inconsistent data, app and account glitches, and long chat-only support loops with little resolution. Several users also report trouble with trials, cancellations, refunds, number transfers, and locked devices. A few people say coverage can be strong and Verizon-like in the right area, but even they note location matters; most say the low price does not make up for the hassle.

+27

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This is a perfect example of you get what you pay for. The company does not have a phone number for customer service but they do have a text line. That was fine in and of itself. The agents were very knowledgeable and could fix all my problems. The problem was, I was talking to them about twice a week. Sometimes my phone would just stop ringing or vibrating. Other times as soon as I would get a phone call, voicemail would immediately pick up. There were other times where I couldn’t even sign into the app because it would tell me I had the wrong login information. I have a password keeper on my phone, I know the login information was correct. Then I would hit “forgot password“ and change it. I would go to use the new password and it would tell me that one was incorrect. It was just one thing after another after another. I was seriously on a text message conversation twice a week if not possibly more sometimes just trying to keep the phone functioning. I was thrilled when I decided to spend an extra three or four dollars a month for a slightly better carrier. I’d say skip Visible. They taught that they use the same towers as Verizon. That’s great, and when I was on the phone, coverage was great. Everything else was terrible though.

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The future of phone service.

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