Reviewers are overwhelmingly negative on Visible, describing unreliable service, dropped calls, weak or missing data, and coverage that often feels worse than expected even for former Verizon users in the same places. The other repeated complaint is support: chat-only help, long waits, scripted or looping responses, and slow or failed resolution for billing, cancellations, ports, SIM or eSIM setup, refunds, and device locks. A few users say coverage is excellent in their area, but most reviews frame Visible as cheap upfront and costly in time, stress, and service problems.
Knight TouchBar 2000
Knight TouchBar 2000
Postpone
Don't sign up with Visible. I got the sim card yesterday. The service is slow as slow can be. Loading websites is PAINFUL. Their app sucks. Their customer support sucks even worse. I for instance ordered the sim car with a new number so I could TRY the service without cancelling my verizon account. Did you know you can't port a number later? You didn't? Well how the hell would you? Every other service allows that. Their customer support is flippant and unhelpful. They would not offer a refund. AVOID!
Pros:Price
Cons:Very Very Slow To Load Website - AWFUL Customer Service - Can't Port a Phone Number AFTER you sign up to TRY the service....only at signup
DoubleMemory
Bonsai
liblab
Visible
Visible
Visible
When you sign up for cellphone service the expectation is that you'll have reliable - wait for it - cellphone service. With Visible, you don't get that. Not only is the reception bad, but customer service is extremely unhelpful. They offer apologies instead of solutions and would rather lose a customer then issue a simple account credit. Looking for a new provider? Look at Ting.
Pros:good marketing, sim card tool
Cons:cellphone service, customer service
Visible