Jamie Ott

It's been a really rough experience. Yes, the rates are nice and low - and you get hotspot without all the extra fees, or requirements about having to purchase data packages. However, it's just been struggle from day one. The most recent issue is their upgrade. They sent me a new sim card, which I didn't get. So after 2.5 hours in chat with various reps, they finally tell me they can send me a new card but they will SUSPEND MY SERVICE UNTIL I GET THE CARD!!!! What???? I just never heard of such a thing!! Not to mention I didn't get the first card, so who can even guarantee that I'll get this card? What if I end up going weeks without service? This is my only phone. Also, several years ago when I signed up, I got my phone late. Visible reported my lost/stolen. I wasn't able to complete the upgrade on my own because of this! This was years ago and I was assured that my phone is in the clear. This issue also took 2.5 hours in chat and two days. Now here it is. I've spent all morning and the issue isn't resolved. They never removed my name from the list. So the lady/man has escalated a ticket and WIL NOT GIVE ME AN ETA!!! I have no idea if I will EVER hear from VISIBLE AGAIN! Oh god, it's just bad. The last thing I want to do is switch services, so this makes me even more angry.