James Elliott

Absolutely awful experience. Attempted to purchase multiple accounts had to create an email for each account which should not have been an issue, but you can not have multiple tabs opened on their website with different addresses at the same time it did not take me long working with a chat to realize this wasn’t the service for me so I cancelled the order. Live chat person verified that the order was cancelled. 24 hours later I am unable to receive text messages from anyone with a Verizon phone, I am also notified visible sent my cancelled order. While I am trying to port my 3 new phones that I was able to purchase online through my business internet provider in less time than I waited for a live chat person on visible I find out that visible has now highjacked my number that I have had for 23 years because they shipped me a phone that I requested be cancelled and was told that they definitely cancelled but then had to refuse the shipment and now told that it could be a week before they can scan the shipped phone back into their inventory that they know was refused because fedex verified that I never received it. So until then I am unable to receive text messages from anyone with a Verizon phone and I am unable to port my number to the new phone I purchased with a new provider so I have to either loose that number or wait a week. I am a business owner who is currently unable to receive text messages or phone calls because my current phone is malfunctioning and my new phone is unable to be hooked up. If I could rate the 0 stars I would.