They locked my phone. Suddenly could not get calls or texts. They said only Verizon (my previous carrier) and then Apple (it’s an I phone) could fix it. Both Verizon and Apple said only Visible could unlock it as it’s their SIM card and network connected to the phone. I spent 7 hours on this issue today and as of now have no cell service (both voice and text). This is my only phone service so I can only communicate via e mail on my internet until this is resolved. It’s cheaper but my time is valuable to me. I will go back to Verizon as soon as this gets resolved. Apple may have to replace the device! Do NOT sign up for Visible!
What's great
low cost (5)
What needs improvement
poor customer service (23)unreliable connection (15)locked phones (5)
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