Userfeed

Capture, manage, & close the loop on feedback

4 followers

Capture, manage, & close the loop on feedback

4 followers

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User research

Capture, manage, and close the loop on product feedback where customer engagement happens: Intercom

Launch tags:Web App•Productivity•Customer Success

Launch Team

Tines The single, secure environment for agents, apps, and automations.

Promoted

This is a very interesting tool! One thing I think it's missing - the ability to capture a screenshot and let users comment/annotate and attach it directly to the message. Feedback wise, nothing speaks better than pics, and it's easier for people to show what they mean. Any plans for adding something like that?

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8yr ago

Userfeed

Maker

@alexlazarevic We definitely want to enable attachments, but as of now we're limited by Intercom's messenger platform components. Admins can attach files to posts, but obviously customers aren't able to access that side of things. I'll add this to Userfeed's Userfeed to track it!

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8yr ago

Chatcare

Looks very useful, best channel and place to share roadmap with customers and get feedback.

Pros:

Ease of integration.

Cons:

Not really a con, why exclusive for Intercom?

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8yr ago

Userfeed

Maker

Thanks for the kind words! We're focused on Intercom for multiple reasons: - We have used Intercom Internally at all our companies - We've found this to be the best source of quality feedback by far - Intercom is already in your app so you don't have to embed anything for send users to another app to give feedback - Intercom feedback typically starts as a problem statement (I can't, how do I, do you support...), where as idea boards or forums mostly consist of opportunity statements (it would be nice if, it would be cool if) - It gives us a focus. We can focus on being the best feedback product if you're an Intercom customer - Intercom has 50k customers and growing rapidly. Plus they're focused heavily on helping their dev platform partners have success - Intercom is the best platform for customer data and messaging, so we didn't have to build those pieces out. We may look into other customer engagement platforms in the future, but deep Intercom Integrations will be our focus for the time being. Still so much to do there :)

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8yr ago

Kyle and Landon are super responsive and have been shipping new features each week. I‘m very excited to see Userfeed continue to develop. I feel like they are on the right track to what the future of user feedback will look like.

Pros:

Easy to use as a developer and since it’s an Intercom messenger app, our users can submit feedback and feature requests right from live chat

Cons:

Wish it was more opinionated about which feeds I should start with.

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8yr ago

Userfeed

Maker

Harry, Thanks so much for the feedback 🙏 We've enjoyed supporting your team. We've actually added a couple default feeds (Feature Requests & Bugs) for new users, but I believe this was added after you had signed up a month ago. Either way, I'm glad our change aligns with your feedback 🙂

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8yr ago

Closing the loop is such an important part of the customer journey - increases engagement, up-sells, and new customers. Very exited to try this out!

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8yr ago

Userfeed

Maker

@hcliu totally agree. Thanks for joining the discussion!

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8yr ago

Codegiant

This is a great way to start acting on user feedback and also letting users' know that they are a part of the development of the product. Overall, great product :)

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8yr ago

Userfeed

Maker

@rishikmathur thanks for the kind words!

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8yr ago

Fin

This is such a fantastic way to collect user feedback in a way that's easy for customers and easy for your team to review and close the loop. Great job @conarro and team 👏

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8yr ago

Userfeed

Maker

Thanks @tales_of_cake ! Looking forward to getting feedback of our own after today's launch to make it even better!

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8yr ago

Our customers enjoy the transparency of seeing what's being worked on and then seeing their ideas get shipped to the product. All in all this was an easy win for us.

Pros:

Customers are already feeling more involved

Cons:

None yet!

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8yr ago

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