Userfeed

Capture, manage, & close the loop on feedback

4 followers

Capture, manage, & close the loop on feedback

4 followers

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User research

Capture, manage, and close the loop on product feedback where customer engagement happens: Intercom

Launch tags:Web App•Productivity•Customer Success

Launch Team

Atlassian LoomHit record, hand off to AI

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Userfeed

Maker

👋 Hey Product Hunters! We're very excited to share Userfeed with the PH community. Userfeed is a product feedback tool built on Intercom's new messenger platform. Our goal is to make it easy to gather, prioritize, and close the loop on customer feedback. We built Userfeed to solve a problem we encountered building a different SaaS tool. We had users sharing feedback organically within Intercom conversations, but we didn't have a great way to capture it. The existing tools we tried were either overkill or required us to push customer data to yet another service. Since our customer data and communication already flow through Intercom, we decided to build a feedback layer on top. Using our messenger app, you can gather feedback and share your roadmap within your Intercom messenger. Right there, on your site, where your users and prospects already are. And when a user chats in with a feature request, you can quickly log it without leaving the conversation. Userfeed will link users and conversations to preserve valuable context and make following up a breeze. Gone are the days of making people leave your site and log in to a different site just to share feedback with you. We're excited to keep building out the platform, you check out our roadmap to see what's coming next. And of course, we'd love to hear your feedback! Onward!

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8yr ago

Amazing Marvin

We switched to Intercom so we could use Userfeed and have not regretted our decision one bit. The team behind Userfeed is awesome and they are working closely with their users to make Userfeed better every day. We manage a lot of feedback and Userfeed makes our lives so much easier and saves us so much time. Highly recommend! Thanks Landon and Kyle for building Userfeed! :)

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8yr ago

Userfeed

Maker

@christinawyvern Thanks so much Christina. We can't wait to continue to build more value for your team and your users 🙏

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8yr ago

Intello

The Userfeed team takes product feedback to heart and are determined to build a great product for their customers

Pros:

Empowers customers to give relevant and valuable feedback

Cons:

Deeper Intercom integration is new

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8yr ago

Any Distance

Nice work Kyle! Running for https://exposure.co members right now!

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8yr ago

Userfeed

Maker

@lukesbeard thanks! Looks great on the site! We'd love to hear *your* feedback as customers engage and you use it a bit more.

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8yr ago

Fin

Love it.

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8yr ago

Userfeed

Maker

Thanks @eoghanmccabe! As big fans/users of Intercom, we're pumped to build lightweight tooling on top. A lot less to build, and a lot less for our users to adopt/learn!

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8yr ago