Create community forums, customer feedback boards, knowledge bases, roadmap displays, change logs, feature request boards, bug reporting forms, academies, technical documentation hubs, and online events - in one centralised hub that embeds in your application.
Very comprehensive! Feedback, help center and much more all I want are available. Currently, I'm using Feature to manage the feedback and roadmap of my product. I'll try iTurf to see if it can replace Feature. Regarding the community function, I'm worried that users won't actively open my community. It might be that discussions in the IM tools that users usually use would have a higher frequency.
@zenda1122 Appreciate that and let me know what you think after trying it out! Valid concern regarding the community function. We built our platform specifically because we saw that SaaS companies had difficulty with engaging their user base to participate in the community environment. Centralising your other customer-facing modules in your community environment solves this issue for the biggest part. It makes sure that users have to go to the community environment for every action that they want to perform. It makes them actively go to the community environment and be exposed to the conversations happening there. From what we've seen so far, the more modules you are able to centralise in the community environment, the more community activity you'll see. Besides that, for SaaS specifically we saw that users want to be active in your community when they are using your software in real time or when they have just used it. It is very important to make it as easy as possible for users to participate in the community, in these moments (hence the in-app widget). Hope that helps!
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Jobright AI
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