SparrowDesk
The AI-First Help Desk. Resolve More. Search Less.
718 followers
The AI-First Help Desk. Resolve More. Search Less.
718 followers
SparrowDesk is the AI-first help desk built for scale. It unifies email and chat channels into a single workspace, ending tab-switching chaos. With Luna AI driving up to 60% auto-resolution, your team cuts manual work and delivers dramatically faster, seamless support.
This is the 2nd launch from SparrowDesk. View more
Zoona AI
Launched this week
Sluggish, bloated, legacy support tools are dead. Zoona is support for modern teams — it learns from your docs and past conversations, then resolves 60%+ of tickets the second they land. No backlog. No burnout. No endless hiring to keep up. When it does need a human, it hands off with full context so the customer never repeats themselves. This is support that scales with you, not against you. Train it, go live, done.
Free Options
Launch Team / Built With
How would this build on top of existing support platform data? Can you import from zendesk etc. to bring in historical cases and how they were closed? Also can it use a human's response as info to automate any future tickets with similar issues?
How do you handle rollback or recovery when an AI-initiated action goes wrong mid-ticket?
Gave Zoona AI a try and it really stands out. The UI/UX is clean, intuitive, and genuinely easy to use from the first click. No fumbling around to figure things out, which is rare. The AI responses also felt useful right out of the gate and the setup was way easier than I expected. Looking forward to exploring more. Excited to see how Zoona evolves. Congrats on the launch!
memi
Learning from past conversations is the bit that matters. Docs alone miss all the weird customer phrasing where support actually happens.
J'ai pu tester Zoona récemment et franchement, ça m'a agréablement surpris. L'interface est agréable à utiliser, la gestion des tickets ne demande pas de prise en main particulière, et l'IA est vraiment là où on en a besoin pas juste pour faire bien sur la fiche produit. Vivement la suite pour voir comment les équipes vont s'en emparer. Beau travail pour ce lancement !
Tried it for my startup recently and found it easy to set up, use, and integrate with our workflow.
ThriveSparrow
The UI looks great and the timing is interesting too. With Fin heading into Salesforce, a lot of teams are about to re-evaluate their support stack, and a focused agent like Zoona is well placed to catch that wave. Strong first impression. All the best with the launch.
SparrowDesk
@its_grs Thanks for the support.