Reviewers mostly see Pipedrive as a simple, visual CRM that sales teams adopt quickly. They repeatedly praise the clean pipeline view, intuitive drag-and-drop stages, easy lead follow-up, and useful integrations, with one founder of PipedriveSheets highlighting its flexible API for Google Sheets sync. The main criticism is that it can feel limited as teams grow: reporting, forecasting, automation, collaboration controls, and some marketing features are seen as weaker or dependent on workarounds. Support feedback is mixed, with one longtime user reporting a very poor recent experience.

Summarized with AI

Pros

responsive support (3)

activity-based selling (2)

lead management (2)

sales team usability (2)

Cons

limited marketing features (2)

Pros

Cons

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Founder Reviews (4)

Other Reviews (8)

•27 reviews

What's great

responsive support (3)activity-based selling (2)lead management (2)

Been using Pipedrive on and off for a few years across different teams and it's still one of the cleanest pipeline views you'll find in a CRM. The drag-and-drop deal stages are genuinely intuitive and it takes maybe an afternoon to get a new sales rep up to speed, which is rare for CRM tools. Activity reminders and the email integration work reliably without needing a ton of manual config.

The tradeoff is that once your sales process gets more complex, say custom fields, multi-product lines, or deeper reporting needs, Pipedrive starts showing its limits pretty quickly. The reporting module feels a bit thin compared to HubSpot or Salesforce, and some automation triggers that should be basic still require workarounds or third-party add-ons.

For SMBs and early-stage sales teams that just need clean pipeline visibility without a bloated CRM eating their budget, Pipedrive is solid. If you're scaling fast and need deep native reporting or complex workflow automation baked in, you'll probably outgrow it sooner than expected.

What needs improvement

Native reporting is the clearest gap right now. Most teams I've seen use Pipedrive end up exporting to Google Sheets or connecting to a BI tool just to get basic revenue forecasting by rep or by product line. Building out a proper forecasting module with scenario modeling would remove a major reason users end up switching to HubSpot or Close when they scale.

vs Alternatives

AI Hive

Pipedrive is still a better CRM tool solution compared to other ones like AI Hive

Ratings

Ease of use

Reliability

Value for money

Customization

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1 view13d ago

•4 reviews

We've used Pipedrive for several years but recently they're customer support has become very poor. They suspended our account due to their own internal miscommunication regarding unusual policies about VAT and regional jurisdictions. We finally worked it out after a long back and forth which they never properly explained and did not apologize for. Communicating with them is like dealing with some kind of post-soviet bureaucracy, it really left a poor impression of any otherwise very decent product.

What needs improvement

customer support (1)

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17 views3yr ago

•11 reviews

One of the best CRMs I've used. intuitive, great support, easy to control leads/follow up, etc. The support is very responsive and always tries to help. Would be great to add aliases for emails and improve on automations/campaigns, right now they're not ideal, but I can see things are improving constantly.

What's great

responsive support (3)lead management (2)

What needs improvement

limited marketing features (2)email aliases (1)

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15 views3yr ago

•1 review

Great CRM for small to medium businesses! Currently, it lacks some marketing features which could be useful as well but it seems like they are constantly improving in this area as well by development and M&A.

What needs improvement

limited marketing features (2)

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8 views3yr ago

•4 reviews

For the money, I'd say PipeDrive is the best CRM. It's fairly easy to use and has a ton of flexibility to customize it to your company. Plus with Zapier integration you can do a million other things.

What's great

Zapier integration (1)flexible customization (1)

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4 views3yr ago

•3 reviews

Long-time Pipedrive user. It's simplicity and accessibility ensure that sales teams actually use it, which, is the single most important thing for a CRM!

What's great

sales team usability (2)

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4 views3yr ago

•1 review

well established and modern. Used to be light and fast, now its filled with outreach superpowers, but its slow.

What needs improvement

slow performance (1)

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4 views3yr ago

•4 reviews

Having a positive experience with the pipeline view, it's suitable for activity-based selling, especially with a medium high volume of leads. Users find the insights function valuable when they can create their own dashboards. However, collaboration is not so good due to complex visibility, and it doesn't work as smoothly as desired.

What's great

custom dashboards (1)pipeline view (1)activity-based selling (2)

What needs improvement

complex visibility (1)

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4 views2yr ago