Holden Thomas

They have horrifying customer support. If you work remotely they lock you out of your account every 15 minutes and automatically lock your account for 24 hours.

We've used Pipedrive for several years but recently they're customer support has become very poor. They suspended our account due to their own internal miscommunication regarding unusual policies about VAT and regional jurisdictions. We finally worked it out after a long back and forth which they never properly explained and did not apologize for. Communicating with them is like dealing with some kind of post-soviet bureaucracy, it really left a poor impression of any otherwise very decent product.