Launching today
Concierge by Juniors AI
Omni-channel AI-first customer support (6 months free)
22 followers
Omni-channel AI-first customer support (6 months free)
22 followers
Juniors AI Concierge is AI-powered customer support for modern teams. Unify WhatsApp, Instagram, email and in-app chat in one workspace, automate repetitive requests with human handover, ask questions about your data in plain English, and track AI and human agent performance. Built on a Bring Your Own Infrastructure model: connect your database, Redis and AI provider keys, and we handle the AI orchestration. Smarter support, full control.
Free Options
Launch Team / Built With
Hey Product Hunt! 👋
I'm Rahul, co-founder of Juniors AI.
We built Concierge after running support for a high-volume consumer app and hitting the same wall every AI support tool puts up: to use their AI, you hand over every customer conversation, pay a markup on every token, and live with their roadmap.
So we flipped the model. Concierge runs on your infrastructure.
🔒 Your data never touches our servers. Conversations, knowledge base docs and customer context live in your own PostgreSQL, Redis and S3. We store your org identity and login. That's it.
💸 Pay API prices, not platform markups. Plug in your own Anthropic or OpenAI keys, with a backup model if the primary fails. Zero token markup; you pay providers directly.
🤖 AI-first, humans when it matters. The AI handles L1 from your knowledge base and hands off to a human agent when its confidence drops. Built-in analytics show auto-resolution vs escalation, so you always know how the AI is actually performing.
Also included: WhatsApp, Instagram, email & web chat support, SLA policies by priority, macros, conversation tags, Slack alerts, agent scoring, and user context injection, so the AI knows who it's talking to before the first reply.
🎁 For the PH community: 6 months free, with hands-on onboarding from our team.
1. Book a quick call: https://cal.com/nikhil-dotasara-ybnjsa/30min
2. We'll get you set up and guide you through configuration
3. Enjoy 6 months free of AI-powered support & Talk to Your Data.
We'd love your honest take: would bringing your own infra be a dealbreaker or a must-have for your team?
Komal, Nikhil and I are here all day answering everything.
Hey Product Hunt! Komal here, CTO at Juniors AI.
To add a bit on the engineering side of how we built Concierge under the hood:
Tenant-owned data plane: Your conversations, attachments, embeddings, and knowledge base live directly in your own PostgreSQL (with pgvector), Redis, and S3-compatible storage. Our control plane only handles workspace routing and authentication, so your customer support data stays inside your cloud perimeter.
Resilient multi-model routing: You connect your own OpenAI, Anthropic, or Azure OpenAI keys with automatic fallback between primary and backup models, plus prompt caching so high-volume L1 support stays fast and predictable at raw API cost.
Grounded answers with confidence-gated handoff: Instead of letting an LLM guess, Concierge retrieves against your verified knowledge base and injects live customer context before drafting or replying. When confidence drops or a policy rule triggers, it hands off cleanly to your team with a full thread summary, SLA timers, and real-time Slack or mobile alerts.
Omnichannel in one inbox: WhatsApp, Instagram, Gmail/Outlook email, Shopify context, and embeddable web chat all flow into a single queue with conversation insights that show exactly where the AI resolved issues and where your docs have gaps.
If you have any questions about the BYO-infra setup, latency, RAG pipeline, or channel integrations, ask away - happy to dive into the technical details!
Hey Product Hunt!
I'm Nikhil, one of the makers of Concierge.
We built it because support teams kept telling us the same thing: customers reach out on WhatsApp, email and Instagram, but the team ends up juggling five tabs, copy-pasting the same answers, and still missing messages. Most AI chatbots made it worse by confidently making things up.
So Concierge does three things:
One inbox for every channel. WhatsApp, email and social, all in one place.
Grounded AI answers. It replies only from your own knowledge base, shows its sources, and hands off to the right person the moment it's unsure.
Your data stays yours. It runs on your own database, storage and LLM keys, so there's no vendor lock-in and no markup on AI usage.
Teams also get SLAs, analytics, saved replies and Slack alerts, and you can even query conversations from Cursor or Claude through our MCP server.
We'd love your honest feedback, especially on what's missing for your support workflow. I'll be here all day answering questions.