Unblocked AI Code Review — High-signal comments based on your team's context
High-signal comments based on your team's context
Promoted
Let me start with, i have NEVER in my 25 years of being alive had ot file a complaint with the BBB, and the attorney general. Wing has been NOTHING BUT A HEADACHE from start to finish! Here is my Experience with Wing Telecom :
So I was going to try out the service. As soon as I switched I started having issues with the service not working even though their website said my phone was compatible. So I got in line on their chat service and was connected to a woman who was very rude. She argued with me from the beginning, told me I wasn't doing what she was telling me to do to resolve my issue and when I asked to be connected to someone else she ignored my request and continued being very hostile and rude. When I finally disconnected to get someone else I was finally connected to my "account manager" who I had asked for a refund due to my phone not working and my horrible experience with their representative, keep in mind it had only been 2 hours since I activated. The account manager told me that their billing department doesn't work on Fridays, so he would get back to me Monday (7/15/19) about giving me a refund. Monday rolls around and I don't hear from him to I resume the chat with the account manager and ask what the outcome was, he reads my messages (the chat said he seen it), doesn't respond for 20 minutes, clears out chat and connects me with a basic rep, after speaking with the rep and continuously asking for the account manager by name she finally reconnects me with him where he says my request for a refund was denied and that he can try and fix my service. I ask for someone above him and he connects me to someone supposedly above him who tells me he will provide a one time exception to the refund policy and give me my money back and id have an answer in 48 hours. so 4 days go by and its now the 19th of july and I haven't heard from him, so I resume our chat asking about my refund and he tells me he will take a look at my account. after no response after 15 minutes I get an email stating that my wing service has been suspended and I thought we were getting somewhere, well the guy goes MIA for an hour leaving me in a chat window for a literal hour just for me to exit that chat and connect to a lower level rep asking and begging to be put into contact with the guy I was just speaking to. He comes back and tells me " your refund is denied and here is a FAQ article on why". This was after leaving me on a chat for an hour, going "inactive" in chat with no warning, their rude agent, and being led on like I was gonna get my resolve. When I asked the "upper management" rep why I was lied to he kept the chat open and never responded to my messages after that. I emailed myself the transcript and have reached out numerous times to the same rep , his chat says he is active, and he doesnt respond. I have since filed a complaint with the BBB, and the attorney general. You'd think a brand new company wouldnt want that on their slate, and would want to make it right, but apparently that isnt the case with Wing. Stay away. I switched to Visible since their speeds are no longer capped and it runs on verizons full network and have had an amazing experience. NEVER WING. Biggest mistake that i have made in quite awhile.
@joshua_lane the guy who was supposed to help me activate was rude too. Took forever to reply and no good information at replying at all
Report
@joshua_lane my experience with them too. I called them to cancel and refund my money back and it’s not even 24 hrs n he said I can’t refund my money. Bad service rude people.
Report
@joshua_lane@kathy_nashion I cancelled 3 months ago and they are still charging my card. I am now filing fraud charges with my bank.
Report
@joshua_lane@pete_peters mine too... and they charged me almost $160....didn't provide the service....and when I asked for a refund bc its december and I am a divorced mom dealing w uterine cancer. I dont have the budget for that much money to disappear.
Report
If you're reading this, stop what you're doing and give these guys a shot. You WILL NOT REGRET IT! I can't give them enough praise.
Pros:
Much cheaper than my previous carrier T-mobile, and I swear I have even better service.
Cons:
I haven't found any yet to be honest... it's really been the best phone carrier experience ever. Hell, best experience with a company ever.
Report
@paujur not sure who you dealt with there or if you’re an employee, but they suck bad and do illegal business.
@paujur@wesley_loftiss@eileen_dover that is definitely an employee. Won't deny the service was good but it's a resold att business account,I called 611 and and att explained it all. Not worth the headache.
Give these guys a try. The customer service is stellar, the plans are affordable and the service covers many areas.
I can't even begin to tell you how much I love this company. I was hesitant at first as I have been loyal to Verizon Wireless. I've tried all of the carriers repeatedly.
I often am traveling. T-Mobile had weak service while out in the world that isn't a city. Verizon is expensive. AT&T has awful customer service.
I gave them a try in an extra phone and loved the service so much I've switched all of my lines and my iPad over to this service.
Pros:
Great prices, and amazingly great customer service.
Cons:
Sprint Network is weak in some areas.
Report
@ray_ray_angel It’s very weak. Don’t even lie as if they good, it’s horrible
@ray_ray_angel Wow...the astroturfing done by this company was SO blatant, it is as if they KNEW their company sucked.
The strangest thing is that they actually thought they would get away with it and people would think these reviews were rel. T-Mobile has bad service outside of cities...but Sprint doesn't? What a joke.
Wing banned me from their page on Facebook because I found information that the creators are a serial start up group that starts new companies and then sells them off. So I commented on a post and asked them if they would sell to Sprint because they bought space on Sprint's towers to offer service, therefore making Wing customers actual Sprint customers in the future (because Sprint gains customers by buying Wing out) and they banned me for it.
Shady. Nice business practices. I'll just comment everywhere I can to inform the masses you're lying to them and will soon be selling their contracts to Sprint, whom you currently dog as being one of the problematic large companies you work to get away from.
Report
@liza_rds I am blocked on fb also cause there advertising unlimited data and they CAP you
Report
This company is full of liars. They tell you one thing and do another. When you try to port out, they make your account inactive so you can’t keep your number.
@wesley_loftiss the exact same thing happened to me I turned them into the FTC like the exact same thing happened to me and I'm still pissed. They charged me 21 bucks and I never was able to use the service they refused to refund me they demanded that I buy one of their phones. I didn't but I lost my number.
Report
@wesley_loftiss I’m having the same issue with them this very moment! I’ve been without phone service for over 24 hours right now and can not port back to my original provider! The customer service is terrible on top of the stress of what I’ve been going through with them to do a simple transfer of services to them that didn’t work due to their system. Now I can’t even retrieve my original phone number from them. No one wants to listen or help me get this resolved all they have done is provide rude customer service and point the finger at my original service provider. I wish I would’ve come across this forum prior to yesterday!! I would’ve never!!
If you're reading this, stop what you're doing and give these guys a shot. You WILL NOT REGRET IT! I can't give them enough praise.
Pros:Much cheaper than my previous carrier T-mobile, and I swear I have even better service.
Cons:I haven't found any yet to be honest... it's really been the best phone carrier experience ever. Hell, best experience with a company ever.
Give these guys a try. The customer service is stellar, the plans are affordable and the service covers many areas.
I can't even begin to tell you how much I love this company. I was hesitant at first as I have been loyal to Verizon Wireless. I've tried all of the carriers repeatedly.
I often am traveling. T-Mobile had weak service while out in the world that isn't a city. Verizon is expensive. AT&T has awful customer service.
I gave them a try in an extra phone and loved the service so much I've switched all of my lines and my iPad over to this service.
Pros:Great prices, and amazingly great customer service.
Cons:Sprint Network is weak in some areas.