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Visible

It's phone service. In an app.

2.3/5
About

Visible is a phone service in an app. $40/mo all-in for unlimited data, messages and minutes all on Verizon's 4G LTE network.

4 Reviews
Jonathan Laniado
Ana Lucia Novak
Denny Dai
 +13 reviews
  • Pros: 

    Easy Signup

    Half the cost of my old plan

    Unlimited Data

    Responsive Customer Care

    App is dead simple

    Cons: 

    No "Pop Data" (yet?)

    No Tethering (yet?)

    Signup went pretty quick, only issue I had was that I needed to contact support to find out that I needed to follow my verizon account number with a "-1", so "XXXXXXXXX-1". Other than that, signup went quick and my customer service rep Christian was prompt, Knowledgeable, and helpful. I expect this to be just like my normal service since it its on Verizon's backbone. I will update this review if I run into any issues.

    Callan Christensen has used this product for one day.
  • Pros: 

    Price

    Cons: 

    Very Very Slow To Load Website - AWFUL Customer Service - Can't Port a Phone Number AFTER you sign up to TRY the service....only at signup

    Don't sign up with Visible. I got the sim card yesterday. The service is slow as slow can be. Loading websites is PAINFUL. Their app sucks. Their customer support sucks even worse. I for instance ordered the sim car with a new number so I could TRY the service without cancelling my verizon account. Did you know you can't port a number later? You didn't? Well how the hell would you? Every other service allows that. Their customer support is flippant and unhelpful. They would not offer a refund. AVOID!

    Brandon Hoffman has used this product for one day.
  • Pros: 

    good marketing, sim card tool

    Cons: 

    cellphone service, customer service

    When you sign up for cellphone service the expectation is that you'll have reliable - wait for it - cellphone service. With Visible, you don't get that. Not only is the reception bad, but customer service is extremely unhelpful. They offer apologies instead of solutions and would rather lose a customer then issue a simple account credit. Looking for a new provider? Look at Ting.

    Marina has used this product for one week.
  • James R Harvey
    James R HarveyTechy type
    Pros: 

    Non - Visible never got it to work after 6 days

    Cons: 

    No 24 hr cust or tech service. Coding/App errors. Not enough workers to resolve issues in a timely manner. Not yet a usable phone service

    Signed up on a Thursday and received email that phone line transferred on same day. At this point, while still on old carrier, half my text contacts could not text me (though I could still contact them). Tried to log back into Visible App at this, but would not accept password and had to reset. Emailed reset link would not work (which Visible said was a known issue) and it took until Tuesday to resolve that. SIM arrived overnight on Friday. Tried to use SIM multiple times from Friday until Wednesday but service would not activate. App still hung up on "waiting for phone line transfer" and customer service indicated they need another day or two to resolve issue. Taking a week to activate a phone line was too long for me

    James R Harvey has used this product for one week.