Discussion
Joe Lambe
@joelambe · Marketeer
For those keeping score, this is Intercom's third book, following books on product management (https://www.producthunt.com/tech...) and customer engagement (https://www.producthunt.com/tech...).
This isn't a tactical how-to guide, but instead our thoughts on scaling support from the part-time responsibility of a founder to a dedicated support team supporti… See more
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joel
@drjoelpalath · Founder
Bad support will really drive bad reviews on every platform!!
Juan Vazquez
@juanvme · Customer Champion @ Zapier
I thoroughly enjoyed reading "Intercom on Customer Engagement", and I'll be adding this to my weekend reading list. Thanks for continuing to share such valuable content both via ebooks and your blog. The insights I've gained from following you have helped our team tremendously as we've scaled our customer success initiatives over the past year.