Intercom Facebook integration

Read, manage & respond to Facebook messages from Intercom

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Discussion

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Tom RichardsMaker@thricha · Product Manager @ Facebook ex Intercom
Hey, I'm the Product Manager for the Support product at Intercom. We built this integration to allow our customers to be able to get even more from our team-inbox. You can now talk to customers who message you from your Facebook Page. It's now available on Support and Acquire. Happy to answer any questions you might have!
v i ©@victed · Consultant
@thricha I want to sell this solution in Singapore! Pretty cool stuff!
Tyler@modernty · Founder of Collectve and Bookstrap.xyz
What aren't these guys doing? Intercom is quite pricey, but you get SO MUCH! Keep up the good work guys
Tom RichardsMaker@thricha · Product Manager @ Facebook ex Intercom
@modernty Glad you like the product! Will pass on the feedback about pricing to the team.
Ray Wu@raywu · Co-Founder, MagicBus.io
Hi Tom @thricha would love a way for Intercom to integrate with FB page comments
Tom RichardsMaker@thricha · Product Manager @ Facebook ex Intercom
@raywu Hey Ray, Yep this is exciting. Exploring some interesting options on how we can take this integration further. Will keep you updated.
Rick Kats@rickats · product <3
@raywu www.modernapp.co supports facebook, instagram comments :)
Andrea Hill@afhill · Founder, Frameplay Consulting LLC
Love Intercom! This is great and I hope Facebook is thanking you for it! Customer communications from page admins seems pretty inconsistent and this should really increase engagement (as well as giving Intercom users a much more complete view on their customer interactions). Keep it coming, guys! My next suggestion, though: integrated billing/communications for multi-product teams. Would LOVE to see a more comprehensive view of customers' interactions across all our products.
Tom RichardsMaker@thricha · Product Manager @ Facebook ex Intercom
@afhill Awesome feedback Andrea thanks! Glad you like the product :)
Alex Flom@alex_flom
Cool feature! Any new coupons for Product Hunters ? (The last one expired a few weeks ago)
Tom RichardsMaker@thricha · Product Manager @ Facebook ex Intercom
Glad you like it!